OrganicSkincare.com

I received my product 3 days after I ordered it which is pretty phenomenal given the slow mail delivery plaguing the country right now. Had no issues whatsoever and I really appreciate the quick order processing and shipping!

My package was suppose to arrive one week ago, but I still don't have it.
I have emailed and talked to Organic Skincare customer services about this issue, and they kept saying "your package was delivered. One of the staff sent it personally." So I waited so long to get into contact with USPS and found out that Organic Skincare provided wrong address. They were no help to solve this problem when I was worried about my package. I spent so much money on their website and they didn't take any actions. They are super slow in replying too. I will never shop at this website again.

I have always received quick responses and actions upon reaching out to chat room support. Recently had an issue with an order and they quickly responded and resolved the issue. Shipped the correct item and o received super fast!. Very pleased!

I ordered 2 Sothys serums and they sent only one. I sent them a photo and asked about the rest of my order and heard nothing back. This was an expensive lesson. I recommend not ordering 2 of the same thing from this company.

I ordered two items through two separate orders. For the first product, I received a shipping confirmation with a tracking number. For the second order, I did not receive a tracking number. I received the first item. I did not receive the second. I contacted the seller about the second order. The seller responded by sending me the tracking information for the first order. Next, I went through PayPal for assistance. No help AT ALL. Paypal simply had me rewrite an email I already sent requesting a refund. The seller responded by editing the email I received with tracking information to fit the second order. Essentially creating a fake email with tracking information from my first order. It might have worked if I did not have the original email detailing what was in the shipped order that did not list the second item I ordered. I can't believe everything the seller did to keep my $64.

I placed an order with Organicskincare.com 11 days ago. I received an order summary via email but was never given any tracking information, so I reached out to the company a few days later. They replied with an email saying they didn't even have those products in stock and they expected to receive them in a few days. Several more days went by without receiving a shipping update or arrival timeline, so I emailed them for that information. I still haven't received a reply from them. They received their payment, but they don't seem very invested in delivering quality customer service or goods. Extremely disappointing experience.

Update: The products I ordered from Organicskincare.com eventually arrived- but were spoiled. I consulted my esthetician about the symptoms experienced and she explained that the products had gone bad/ expired and were causing a reaction. It's a brand she uses in her practice daily, so she's quite familiar with their delicate, all-natural ingredients. She further explained that only licensed professionals sell that brand of products due to their sensitive nature, so buying from anyone else likely implies the seller is peddling "secondhand" products that have been deemed expired or not for resale. So much to consider with regard to Organicskincare.com...

I was looking for GM Collins Products without steep shipping costs and this was the best option. I was happily surprised with how fast the shipping and delivery was.

I ordered ilike grape steam cell moisturizer ($100) from organicskincare.com because my spa no longer carries the product. Approximately a week after I ordered the product I received a strange email asking me whether I received the product and if I had not, to contact them within 48 hours. I order most everything online and I have never received an inquiry such as this. Turns out I did not receive the product and months later... still have not received the product. I have contacted them 15X and they responded twice saying they show that the product was delivered. I responded, each time letting them know it was not received and I asked what my options were. They fell off of the face of the earth...and I have not gotten any feedback. I was willing to work with this company...but their customer service is really... no service at all. A couple things that I would like to mention... 1.) This is the very first bad review that I have written EVER...I am 53 years old, and 2.) I have lived at this address for 3 plus years and I have never had a problem receiving items that I have ordered online. My advice to you would be to find another option - do not order from this company!

When working to address a product change- I received attention to my concerns. They went above and beyond.

I ordered two GM Collins products that I love. I found this site to have the best price. Delivery was timely.