Kim Y.

I ordered ilike grape steam cell moisturizer ($100) from organicskincare.com because my spa no longer carries the product. Approximately a week after I ordered the product I received a strange email asking me whether I received the product and if I had not, to contact them within 48 hours. I order most everything online and I have never received an inquiry such as this. Turns out I did not receive the product and months later... still have not received the product. I have contacted them 15X and they responded twice saying they show that the product was delivered. I responded, each time letting them know it was not received and I asked what my options were. They fell off of the face of the earth...and I have not gotten any feedback. I was willing to work with this company...but their customer service is really... no service at all. A couple things that I would like to mention... 1.) This is the very first bad review that I have written EVER...I am 53 years old, and 2.) I have lived at this address for 3 plus years and I have never had a problem receiving items that I have ordered online. My advice to you would be to find another option - do not order from this company!