Organic-Creations

First off, I've only ordered from here once so that's what my review is based off of. I ordered alot of clays, essential oils, butters, and carrier oils for my skincare line. The quality of the products were great, better than other suppliers. Everything was packaged nicely and safely. I love how many certified organic options they have, although it seems they really jack up the prices on the organic ingredients. One thing I especially enjoyed was the thorough descriptions of every product. Shipping was quick.

You also receive reward points with every order which is nice. Im going to be placing another order soon!

I loved the organic castor oil (1 gallon). I think they make it fresh to order because it took a few days to ship it. I received it soon after it was shipped. Then I used the oil as a therapy to treat internal female cysts and felt an improvement after just one treatment. I applied it for 3 1/2 hours via a wool cloth and heating pad. The oil was translucent gold with a high viscosity. I loved it, it felt great! I used it on my Mom's hurt leg and my brothers hurt jaw, neck, and back. Now I am using it on my hair, skin, and nails. Yea, it is great stuff!
The service is great in that my one shipping question (via email) was answered the same day. Very helpful answer, I am extremely pleased with this company. Caro Line

Ignore the awful reviews of this business. Listen, yes sometimes the orders take awhile to reach you, but, the quality is excellent, the prices are the best you'll find on the web and whenever you have a question, Barb is extremely quick to respond. She takes the time to answer any questions you may have about the products and is, exceptionally pleasant and knowledgable! I've had nothing but outstanding customer service! But don't take my word for it, research their prices compared to everyone else's! And I don't know about you, I'd rather save a few dollars with the plain packaging!

Organic-creations.com is key in the running of Salon de JuJu. I utilize their outstanding organic and wild harvested products of superior quality. I've been working with organic and holistic living/eating/learning since the age of 18. I am now 43 and create organic or wild harvested spa products made from only the finest ingredients. Where do I find ONLY the finest ingredients?!? That would be Organic-creations.com because their products are superior and they truly care about your order and they WILL go that extra mile for you if they need to. Bottom line Organic-Creations.com = Damn good business. Period.

First, my qualifications. I have been in skin care since 1972. I am a formulator and aromatherapist and medical assistant to a dermatologist. Online and owned a facial salon/wellness center since 1997. Well into 6 figures before I retired. Have worked in a lab for years with direct interfacing with the FDA.

Secondly, bad reviews can spring up without grounds just because women can be $#*!y. Anonymity brings out the worst in some people. It is usually too costly to become certified organic for small businesses. It does take a long time to receive your order because everything is blended fresh - fine with me since this is also my premise and promise to my clients. Price is about average for good quality. Products feel good, bottom line. I will reorder.

Skincerely,
Patricia Westervelt, CMA LE CA
Royal Honey Rose

I make all of my personal hygeine products, as well as my own muscle linament (we call it "Mom Balm"). I use this company exclusively and have never had a problem or issue with them. I have absolutely NEVER had the issues of which some of the complainants here speak. I've had only the best experience! The products are great, price reasonable, and my skin and hair have never been better to me. I'll be making my Mom Balm soon on the next clear and cool morning. This is one HAPPY customer!

At first, I was skeptical of ordering from Organic Creations due to the negative comments. However, I decided to take the chance because I believe in giving people a chance. I am here to say that I am glad that I order from this company. I received transparent communication regarding my order and when I received my package, I was pleasantly pleased with my order. I am glad that I don't base my decisions on reviews alone. I will order from this company again.

Something is really fishy about so many of these complaints. I have ordered from OC for years for my bath and body business, as well as for personal use, and Barb has always been extremely helpful, responsive and courteous. Service was always prompt, if there were to be delays, she let me know personally. Every order came through perfectly. How is it that in doing biz with them for almost five years that I have never had a problem? I smell a smear campaign, and it's not cool at all.

I love them products. This is very small business and they do not answering the phone, but they always have a fresh ingredients. I have a broken packages from different companies. This guys always sent to me replacement. I have couple custom requests like cheaper shipping or special ingredients and they always helping me to find them. Barbara a real person and she is answering emails pretty quick. They use a simple packaging but it better for my shipping cost and for environments. I recommend them to everybody.

I was at first very excited to order from organic creations.
I ordered my products on the 2nd of September and my products stayed at costumes. I've spent a full time job of time and energy trying to receive the product.
They have sent the products late, they didn't have two of the products I ordered.
They claimed I should pay for the FedEx fees and 25 percent of my products that I needed to return to sender because after another delay of my package being delayed at costumes for another week.
I've never seen my package. We are now the 26th of September and I still haven't had a reimbursement.
I would highly recommend not buying anything if your an international costumer because I'm located in Canada.
The above and beyond that they ask for costumers is pretty arrogant and they have contradicted themselves from the beginning of my communication with themes until now.
If you order from organic creations make sure you know they do not hold up their end of any contract and willl even go against any laws to make sure they have your money without taking any responsibility for their end of any bargain.
It's a big headache, it's time consuming for no reason and it's pretty sad that they don't care about their costumers.
It can become a legal issue if your not aware and careful. As you see my invoice. It's been a while to receive any kind of money back and I'm Canadian so it's double that and trying to get me to pay FedEx fees on top. So thank you FedEx for writing me a letter that I do not owe anything to this company.

Bad supplier

Cons
My oil came in a clear plastic bag!
(other suppliers ship it in a opaque plastic bottle or wrap it in foil since it degrades by sunlight)
The amount was significantly less than what I ordered (no someone did not just measure it wrong by a little it was way less than what I ordered)
No expiration/manufacture date (the quality of the product leads me to believe they sold me old expired ingredients instead of fresh ones)

Pro
Cheaper than competitor, but now you know why...

Other notes: I don't care about slow shipping, it is my responsibility to order in advance before running out
I don't care about customer service, I should not have to use it, if I do, I'm not doing business with you again
I don't care about website design as long as it functions
I do care about certification and expiration dates(because my clients do), neither was provided

Avoid like a plague... Terrible service and poor website design - Avoid this website at all costs! En page is a pur mess Try instead Rose Mountain Herbs or Le Sage. The woman who runs this business has no clue. Waiting 2 weeks for the items trying BBB and pay pal to get out of the deal cause as you can see i am going to get substandard products. Definetly I am going to complain as high as i can... Do not think they are going to stay in business long;-( SHOP ELSWHERE!

So the first time I ordered, I didn't get my package for three weeks. The product was okay, the Shea butter prolly was the worse but the essential oils seemed good. I made another order, this time I got UPS so I could track it better... it was not sent for 8 days! When I emailed them, I got no reply for days, so I emailed them again, then they were rude in the first email. Then I received a response to the first email saying they were close for thanksgiving holiday (for two weeks?) and blamed UPS for the delay. They never sent me a tracking number but kept saying they did, I checked all my inboxes (spam, trash) and all I received from them was an order confirmation. When I emailed them back to say I have had too much trouble receiving products from them and that I would go to another company, they sent back another rude email saying they were tired of being accused of bad products an sending things late... well! They basically told on themselves, I went online and looked up reviews and saw they obviously don't treat anyone right, nor do they have good product or get it to the customer in a timely manner. But I found if you make them mad, they will send you a reply within minutes!

Warning to all! Avoid spending money at this business. I am currently trying to get my money back through my credit card company and the BBB. This place is re-packaging ingredients and selling to the public with their sticker labels as if they are the manufacturer. From what was delivered to me, products are picked and measured by them and packaged in unsealed baggies (sandwich bags). Oils that are listed on their website as natural and pure are packaged in unsealed bottles. Consumers will never know whether products are authentic, where they originate from, or whether organic as their website claims. I ordered several items on 4/25/2012. They charged my credit card right away but items did not arrive until 5/5/2012. Products are suspicious due to packaging and I question whether they are safe. Two facial clays I ordered (Green and Fuller's Earth) appeared to identical in color. Because I knew that Green clay origins is France and that the color should be Green in order for quality that I became suspicious. I contacted the company but they refused to refund stating that purchases cannot be retuned. They do not have ay warning on the products pages or at checkout about no returns. I would not have ordered from them if that alert was present at checkout.