After seeing all the mixed reviews I reluctantly placed an order through Organic creations. In my order I left a note asking for the MSDS of each product as well as receipt. Within a few hours Kristel emailed me back with a kind email and the MSDS and receipt I had asked for. So far so good! After a few days of waiting and not getting a tracking number I emailed her again asking about my order. Kristel was really nice and explained how at the top of their homepage it says what days orders they are processing that day and that they were processing the orders from oct 31 and since mine was from November 1st they would be working on mine the next day and have it shipped out by that evening. She explained how they hand batch all of their orders to ensure theyre customers have the freshest possible product when they order and that some are even made when the order is placed. I totally get that since I run my own skin care business and hand make all my orders as they come in as well. Sure enough the next evening I received an email with a shipping notification and tracking number. My package sent out Thursday evening and still arrived Monday even though Saturday was Veterans Day and USPS doesnt work that day. I LOVED all of my products so far and Im having so much fun testing out the new ones. They even offered to send me the USDS organic certification paperwork if I needed and gave me a little pamphlet explaining the different programs they have for business and their rewards system. Before I placed my order I had forgotten to ask a question about 2 of the hydrosols I ordered so I emailed them again today. Again Kristel emailed me back and was very kind, patient, and explained everything I needed to know and told me to feel free to email her ANYTIME I have questions Ive heard bad things about Barb but I only dealt with Kristel each time I emailed and she always responded within 2-3 with extremely good customer service and never made me feel like I was wasting her time. Im incredibly happy with my purchase with this company and the support I received when needed and will gladly order through them again!

BEWARE! BARB HAS A MAJOR TEMPER.

I used to buy from this site because they had decent prices, but the hassle of communicating with Barb, their only rep (possibly owner) proved too much for the, in comparison, insignificant discount (the difference made even smaller with other reliable raw material suppliers' emergence).

My most recent order was so disastrous that I will never buy from this site again. I have completely lost faith in them.

I placed an emergency order and requested that she expedite it for same day shipment. She emails me back "We'll do it for you." FOUR days later and she still has NOT shipped it. If you make a promise to a customer you should keep it instead of stringing them along just to keep the order. (FIRST WARNING: LYING)

So I tried calling her multiple times to discuss, but she will NEVER pick up the phone or return my messages. (SECOND WARNING: AVOIDANCE) I then email and ask her to cancel the order ONLY IF it will not arrive by the deadline. She emails back saying it will arrive based on her experience that USPS mail only take 3 days from Oregon to the east coast, but then emails me again moments later to cancel my invoice, giving me no choice in the matter (TINY WINDOW, NO CALLS, without a thought to how much understanding and faith I gave her to begin with). If it was that urgent for her to have my confirmation, I would have appreciated a call since I distinctly remember leaving a phone number on file.

I had read the other reviews and had a feeling Barb might be slightly difficult to deal with, so I was especially careful to be polite and graceful to her despite the initial fiasco. The feeling I get from communicating with her is that she is quite vindictive, the type who can smile sweetly and stab you in the back at the same time. So it turns out all my efforts were in vain.

If she did not string me along for the initial ride, I could have placed an order elsewhere and still gotten it in time.

The end result is that all the losses are borne by me alone. This company is a stellar example of what UN-PROFESSIONAL is. They certainly do not care for their customers, not a tiny bit even for repeat customers who's always been in good standing with them. They ask for understanding, yet they never reciprocate that understanding for the customers. I feel lied to, a fool for believing her initially... and so I will take my loyalty elsewhere.

The good news is with the increasing popularity of natural and DIY cosmetics in general, many more suppliers with better prices and products have come into existence, and so I no longer have to rely on organic creations. My other emergency order for Carbomer 940 (google search: ingredients carbomer 940 buy) went very very well. This other company, knowing of my emergency, upgraded my shipping and got my package out before even receiving the shipping charge difference, and that was my first order with them. That's good faith.

SAY NO TO ORGANIC CREATIONS AND THEIR WORSENING SERVICE.

Seems that we have a pattern going here.

I run a small vegan lip balm and soap company, and was looking to find a supplier of ingredients.

Unfortunately, I found Barbara.

"Please DO look for a new supplier, especially if this is how you do business"

I wish she would've stated this earlier! I had been mistaken when they took about 6 days to process my order, and even longer for my order to arrive. I was under the impression it would be sent here in 48 hours. The statement read that it ships ground to 48 states. Simple mistake. My bad. But Barbara had so much more to say to me via email than I asked for. She was rude, insulting, and, tellingly, upset at me for this mistake. I asked GloryBee the same few questions, and was treated like and human being who is trying to do business.

" You misread it, and I'm seriously upset that you are accusing my business of your inaccuracies of reading our website."

I would be upset too, but I wasn't accusing her business, I was stating that UPS or her business might be implying false information on their site. Plus, if I was 'accusing' her, do I, the customer/small business owner, need to hear that via email?!?!?

Barbara thought I did.

The only thing "organic" about my experience with this business was the intensity of HER dislike for my misunderstanding!
I highly recommend GloryBee over this company, solely for the customer service.

Barbara was very rude, and unfortunately that has consequences these days. She should stop doing customer service, if her emotions aren't going to be contained for the sake of good business practice. And if she IS going to continue customer service, then she should close down her business, and just focus on being kind to complete strangers.

"Please DO look for a new supplier"

Truer words were never more angrily typed.

Turns out I was not the only one who had a bad encounter:

FINALLY GOT MY PACKAGE (which looked like it come out of a dumpster and was about to fall out of the bottom)...

BY FAR THE WORST QUALITY OVER OXIDIZED ESSENTIAL OILS I HAVE EVERY PURCHASED!

WHAT HUGE WASTE OF MONEY AND TIME!

I've ordered from them several times over the past year. Prices are good, but the delivery time is very long and the packaging is terrible.In one shipment a powdered substance exploded because of the flimsy plastic bag and coated everything in the shipment. I have also found mold growing in one of the butters and had to discard. It wasn't worthing following up with the owner because I couldn't spare the time. newdirectionsaromatics.com is a very professional company with outstanding service and great packaging is. Can't be beat! Elementsbodyand bath.com has good prices and very fast shipping. wholesalessuppliesplus.com is also good.

Besides the 2 1/2 weeks to receive my order (ordered june 5 and recieved june 23!) AND the frustration with using the cumbersome website, when my order finally arrived, the packing was pitiful! I've ordered from many similar businesses and have been so impressed with the careful, meticulous and outstanding packing job they provide. We are ordering precious oils, hydrosols, carrier oils and special additive ingredients and chemicals that require some degree of cautious and delicate packing. When my package arrived the contents were placed in the box haphazardly with only a handful of packing peanuts. We're talking about a Priority Mail Medium Flat Rate size box with a mere 43 peanuts in it! For that size box, what's the point! That's borderline for a small box! If it hadn't been for the fact that some of the contents were powders and shea butter stuffed in a Ziploc bag to protect it some, I'm certain some of the bottles would have burst. BUT they didn't even make use of the 'soft' contents by surrounding the fragile items with them. Frankly I was surprised none of the contents burst or broke. So, with all those elements going for them, I'll continue to do business elsewhere, with a company who takes pride in their products and service and welcomes repeat business. Which reminds me, many of the others throw in little samples of some of their other products. Organic Creations MIGHT have redeemed themselves some, albeit ever so slight, had they done that. I WON'T return and do NOT recommend them to anyone! Good for you if you're reading this BEFORE you order! Keep in mind, these items I've noted do not even include an 'extenuating' circumstance. This IS their 'norm'! So sad. BTW, I can highly recommend the following websites for great service and outstanding products, even impressive at times: lotioncrafter.com and makingcosmetics.com are my favorites, theherbarie.com, thesage.com, and if you're into 'fragrance' oils, wellingtonfragrance.com were also highly regarded! You'll be pleased!