Abigail H.

BEWARE! BARB HAS A MAJOR TEMPER.

I used to buy from this site because they had decent prices, but the hassle of communicating with Barb, their only rep (possibly owner) proved too much for the, in comparison, insignificant discount (the difference made even smaller with other reliable raw material suppliers' emergence).

My most recent order was so disastrous that I will never buy from this site again. I have completely lost faith in them.

I placed an emergency order and requested that she expedite it for same day shipment. She emails me back "We'll do it for you." FOUR days later and she still has NOT shipped it. If you make a promise to a customer you should keep it instead of stringing them along just to keep the order. (FIRST WARNING: LYING)

So I tried calling her multiple times to discuss, but she will NEVER pick up the phone or return my messages. (SECOND WARNING: AVOIDANCE) I then email and ask her to cancel the order ONLY IF it will not arrive by the deadline. She emails back saying it will arrive based on her experience that USPS mail only take 3 days from Oregon to the east coast, but then emails me again moments later to cancel my invoice, giving me no choice in the matter (TINY WINDOW, NO CALLS, without a thought to how much understanding and faith I gave her to begin with). If it was that urgent for her to have my confirmation, I would have appreciated a call since I distinctly remember leaving a phone number on file.

I had read the other reviews and had a feeling Barb might be slightly difficult to deal with, so I was especially careful to be polite and graceful to her despite the initial fiasco. The feeling I get from communicating with her is that she is quite vindictive, the type who can smile sweetly and stab you in the back at the same time. So it turns out all my efforts were in vain.

If she did not string me along for the initial ride, I could have placed an order elsewhere and still gotten it in time.

The end result is that all the losses are borne by me alone. This company is a stellar example of what UN-PROFESSIONAL is. They certainly do not care for their customers, not a tiny bit even for repeat customers who's always been in good standing with them. They ask for understanding, yet they never reciprocate that understanding for the customers. I feel lied to, a fool for believing her initially... and so I will take my loyalty elsewhere.

The good news is with the increasing popularity of natural and DIY cosmetics in general, many more suppliers with better prices and products have come into existence, and so I no longer have to rely on organic creations. My other emergency order for Carbomer 940 (google search: ingredients carbomer 940 buy) went very very well. This other company, knowing of my emergency, upgraded my shipping and got my package out before even receiving the shipping charge difference, and that was my first order with them. That's good faith.

SAY NO TO ORGANIC CREATIONS AND THEIR WORSENING SERVICE.