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Orbitz has a rating of 3.3 stars from 461 reviews, indicating that most customers are generally satisfied with their purchases. Orbitz ranks 28th among Plane Tickets sites.
I have used Orbitz for years and have been satisfied with their service. However, on Jan 9,2023, I tried to book a local hotel because of the evacuation in our area, the price went up shortly after the evacuation order was in effect! When Expedia's software detected an increase demand for hotel rooms in our area due to an evacuation, they increased the room rate! Expedia ripped people off when they are suffering life threatening and disasterous life experiences. The price gouging is extremely unethical and insensitive! Book directly with the hotel!
Orbitz has cheated me out of $328.23. They have misrepresented their services by not making it clear when renting a car per their website function of Car Rental Only that a Flight would be needed otherwise they could steal your money without consideration of the customer's uncertainty of the rules and regulations provided, especially in the process of using their website that allows Car Rental Only selections.
We rented a car for Costa Rica. $249.98 including taxes and fees. We took the $91.00 insurance for a total of $340.98. Once over there at EC Nextcar rental, it was a different story. Our total came to $703.58 because EC Nextcar refused our $91.00 insurance, refused our credit card coverage insurance. We were bullied into taking their own insurance, with an attitude and with the clear statement that we paid that amount of we were not leaving with the car. Looks like this can happen anytime when you book a car through Orbitz because that is the vendor decision and Orbitz takes NO responsibility for the fact that it nearly tripled our car rental pricing. To me, that is false advertisement. The vendor shows a low rental price but make its money by charging you extra, once you are over there with no power to walk away and find another car on the spot. I am not impressed to say the very least. Orbitz did refund the $91.00. The Orbitz rep on the phone was of no help. He promised us $25.(what a joke) for the trouble... that was it and we never saw the $25! No more car rental booking on Orbitz for me.
Tip for consumers:
I will from now on, always book my car rental directly with the vendors, so that I get the REAL total cost, upfront.
Products used:
Car rental
I used Orbitz for a number of years. It was ok only. Prices were competitive, but I'd always wondered whether they were one of those websites who would display certain airlines first before everyone else or not include very many results from certain airlines because they didn't have any sort of backroom agreement. I never had a cancellation in my plans so can't validate all of these poor reviews. However, once I found Kayak, which seems pretty equal in showing the best fares, I abandoned Orbitz.
Took forever to talk to a person that could help over a reservation they screwed. I did finally get it resolved but only after speaking twice on the phone on two separate ocassions and with the wait time i was on the phhone for over 3 hours. Way too long to fix a simple issue. I am beign generous with three
Then there is the price baiting issue that othhers have compalined about. Try to buy a ticket at a certain price press the buy button and the price jumps. Not cool
Orbitz made traveling more convenient for me and my husband. We get reminders about our bookings and rebooking is usually easy too. There was just one instance that when we booked for a room at a hotel in Kansas City and on the day we went to check in, we were told we are not getting the room we booked. We asked for a refund but we were refunded a measly $4.00 for a $100.00 room! Not sure if it was Orbitz's fault or the hotel's...
The prices on the hotels tend to be low-balled, and several times I have checked into my hotel that i booked on orbitz and there have been problems with my reservation, even with confirmation.
This is a good website for locating prices on hotels and airlines. However, when I called them, the wait time was over 45 minutes to speak to a live representative. They basically do not want you to call them and do everything online; yet they say they provide excellent customer service. They do not.
I had $73.29 in "Orbucks Rewards". I looked up the hotel I wanted to stay in and the Orbitz website said I could get the room for $45, and it said "Orbucks applied". Great. I booked it and my credit card was charged for $136.37. I immediately called Orbitz and was told that was because the hotel would not accept Orbucks as payment. WHAT?!?!? The Orbitz site claimed the room would cost me $45! They did not say "if the hotel decides to accept this". I couldn't cancel because the rate I chose was for a non-refundable room (plus, I really wanted to stay there that night anyway.) The rep refused to apply the Orbucks to my account or give me any credit on my charge card. She told me I have until the end of the year to use my credits somewhere else. I will do that. Then I will cancel my Orbitz account AND my Orbitz credit card, and will do business with someplace reputable that stands by what they post on their site.
IMPORTANT UPDATE: After calming down from my discussion with the so-called "customer service" rep described above, I called back and got a young gentleman who was everything the first woman was not. He not only agreed with me, he called the hotel, explained the situation to a manager and got her permission to cancel the non-refundable room. The entire amount was credited to my credit card. He then rebooked my room at the discounted rate, using my Orbucks rewards dollars. He was extremely professional and helpful, and quite apologetic about my first encounter. I would have easily given him 5 stars because he was the epitome of excellent customer service. I'm averaging his performance with hers to get 3 stars. So if you know you are correct, don't let a poorly trained rep in the wrong job talk you out of a bargain. Try again and see if you can get someone in the right job to do the right thing.
There are so many travel comparison sites. I used to use orbitz, now I might grab it out of an add banner...
The site is easy to use but the hotel booking was not that great. Cheaper prices can be found elsewhere. However the air fare is very good
This is a good website for locating prices on hotels and airlines. However, when I called them, the wait time was over 45 minutes to speak to a live representative. They basically do not want you to call them and do everything online; yet they say they provide excellent customer service. They do not.
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