I decided to purchase a promise ring for my girlfriend, and went with Oravo's SR9810 - Amethyst Heart Cut in Sterling Silver with 8 CZ stones.
After finding the ring on their site, and proceeding to Checkout, I kept a close eye on the total amount I was being billed, especially when the Shipping was added (free 5-9 days).
It wasn't until I reached the "You've just been billed" page that I saw the total DOUBLE!
It went from $29.99 to $58.99 and sent me into "Stop Order" mode.
After a couple of emails and a contact on the site a refund was issued. Then I sent an email confirming I can now order just the ONE ring without hassle, and I get this response:
"You can order another one if you really want to."
If I really want to? Do they think they screwed up that bad, as to give me a break to shop elsewhere? What happened to, "Let me assure you we want you to order another, and return for all your jewelry needs."?
They fixed the mistake, blamed me by telling me to check my cart before payment (haha), and then they don't show the slightest concern for maintaining a relationship.
I don't think I could recommend this site until I receive my order as promised. Get it?
I decided to investigate this company after putting two and two together. It all started with a trip to Walmart.com for the ring. I found it, ordered it from Walmart affiliate, Wayfair and they shipped from Diamond Bar, Ca. I ordered the wrong size ring, so I returned it for a refund. Then, after finding they did not have any more in stock, I went to the source- Oravo.com.
Oravo supplies Walmart (and Wayfair) with jewelry.
Now, after looking up this business, I find it is run from a private residence in Diamond Bar, they make $58,000/year in revenue, and the sole owner and employee is Rohan Vora!
Does this sound like a nightmare to anyone else?
Wow, Walmart... You are not the leader you make yourself out to be!
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