OpticsPlanet

I ordered a holster for an M&P 9, the full sized handgun, not the smaller Shield version. The website explicitly stated that the holster fit the M&P 9, so that's what I bought. Lo and behold, the holster arrived and was for the smaller Shield gun. There were options on the site for me to select the exact holster I needed, such as choosing the model of the gun, the material, etc., and still they sent me the wrong holster. I believe the holsters are made to order, so they had to have used the wrong gun mold to make my holster or it was a rush job. I was able to contact support and they told me to send it back for adjustments. I did just that, and I got it back a few weeks later, now fitted properly for my gun. The only issue I had afterwards was that they told me they would reimburse the shipping cost, but I was ignored for a long time until opening a new claim with them about it. I got my holster fixed and my shipping money back, but it was a hassle. Holster is good quality and affordable otherwise, so if they don't manage to mess up your order then you'll be happy with the product.

They didn't charge me for the items that they didn't have, I may do business with them in the future the shipping is a bit slow but their prices are good

This place... requires more patience than I have. My boyfriend ordered from here and said he received his order about a month or two later. I ordered at the end of November, received an email saying man items were being packed to ship on Dec 2nd and that I'd receive an email with tracking info shortly. As of Dec 18th that still hadn't been received. I called customer service (multiple times as it has a holding sound and hangs up after a certain amount of time) finally after about 1.5 hrs or so I did get the ring and was able to talk to someone. They offered to escalate the issue but as this was a Christmas gift I didn't have time to wait and it wouldn't have been received in time. The refund was quick (about 24-48 hrs) and customer service was friendly. If you order from here, just make sure you have time to wait. Sounds like most items aren't in stock and they are instead more of a "middle man."

Had contacted Opticsplanet.com in regards to ordering a Kill Flash lens cover after enquiring if they would be able to ship to Canada. Their reply was in order to determine this I would have to go thru the process of placing an order and provide my credit card information first. Well did that and got a response that they could not do this as per the laws of the land regarding export of firearm related parts to Canada. Thanks for the wasted effort guys, I did manage to order thru another company in the USA w/o the B. S. excuse. Seems like a simple question which could have been answered on the initial contact. Site states that export limitations may apply but Opticsplanet seems to have no desire to complete the necessary paperwork for USA exports to Canada. Better bet would be to use Webyshops.com as they seem to be on the know about the USA export license application proceedure for shipping to Canada. Had zero difficulty in obtaining a Lucid HD7 and it's assessories thru Webyshops.com.