OpenTable

I've been using Open Table for a number of years now and had not used it for a while now, because of covid and rarely going out since 2020. I am very disappointed that now we feel free to go out to dinner and find all of the points we had accumulated were expired! Do you have any idea how long it took to try to get to the next reward level? We were almost there! They promise bigger rewards the longer you wait to use points, but then they take them away! I should have just used the $10 option, but who knew covid would happen? They should have suspended deleting points ~ they should have understood what we were all dealing with these last 2 years! Open Table, you s@@!

I have use the service almost 100 times to reserve. It works fine, sometimes the venue will call to confirm, usually no problem at all. On the other hand, I am unable to redeem the points. I live in a smaller city with only a few dozen restaurants on opentable and they accept reservations but do not allow users to redeem points or use gift certificates at any of those restaurants. I need to go to another city to redeem. It is even worse, as there are multiple steps and complications to redeem a certificates. 1) you must log on and request the certificate. 2) you must find the email response which might be in your spam folder 3) You must choose a restaurant which accepts the coupon, and 95% do not accept them 4) you must print out the coupon, and once you do it is only good at that restaurant and can not be changed. 5) I have not been able to use the coupon, but I hear that restaurants do not treat customers well when the coupon is used. UGH

I made a reservation through Open Table over a week in advance for a Valentines Day dinner. I received several confirmation requests from Open Table including a text. All of which I responded to positively. We arrived just prior to our reserved time only to find the restaurant had no idea we were coming. I had to resort to my smart phone to show the confirmation details from Open Table. To top it all off I receive an email from Open Table indicating we never showed for our reservation. And yes, I had already double checked the restaurant and the address. I will never use this service again.

We booked a date night off of "open table" because of the menu shown on "open table" and review. Once we arrived at the restaurant "Revue" the menu was nothing like it was shown on the open table website. So far off that we almost walked out. Opentable.com needs to be up to date or get off the internet. Everyone goes to the internet these days so this happening is absolutely ridiculous. I won't use this website again for reservations because I can't trust them now!

I used the app to schedule a reservation at the Olive Garden in Puyallup, Wa for myself and a few friends. The employees had never even heard of Opentable. After sometime the manager was able to get the issue straightened out but then they couldn't honor it because they were so busy. I had wait in line like the rest. If I have to call and verbally confirm a reservation then I may as well just not use the app and schedule it over the phone.

I have been using Opentable for lunch and dinner reservations for a few years now. When my boss recently received an $80 cheque for the 'points' she had gained I was curious as sto why I hadn't received anything. I checked the website, and it turns out you are ONLY eligible for points if you initiate the booking from the opentable website, rather than finding the restaurant and following the reservation link to make the opentable booking. Feeling a tad ripped off!

You cannot reach anyone if you have a problem. Years ago they actually would email back and forth to solve issues. Now they have a useless FAQ system, no phone support and they tell you to live chat but "no one is available. Try back later". This is infuriating.

A while back, I received a $75 OpenTable gift card from a friend. On Saturday afternoon, I activated that gift card to use for dinner at a high-end sushi restaurant on Saturday night. My family of six had a $270 meal, ordering things we wouldn't normally get because of the $75 card. When our server entered the code to take the $75 off our bill, she got a message that the balance was $0. I called OpenTable and spent 20 minutes on the phone with a "customer service" agent while my family sat there ready to leave. The agent said the balance was $0 and she could not determine where the money had gone, despite the fact I had an email from 12:30 pm the same day saying $75 for use at this particular restaurant, and my assurances to her that I had not eaten a $75 lunch there before returning for dinner at the same place at 6:00 pm. As far as I'm concerned, OpenTable stole $75 from me. We'll see if they make it right...

I have written a 5 star review on a restaurant, it was accepted immediately. The next day I had a bad experience at a restaurant rated very high on OpenTable. I didn't understand. I wrote my review and gave the restaurant what they deserved: 2 stars. It didn't get published on OpenTable. I thought it was a mistake and wrote it again. It was blocked again. Apparently the restaurants must be paying them money not to allow bad reviews to be published. I will never use them again. Fake reviews, fake business.,

Recently after years of booking reservations through OpenTable, our account was no longer a registered account. When we contacted OpenTable customer service we were told repeatedly that we were NEVER registered under our email. Having spent years in high tech, it a bit more difficult to fool my husband by trying to convince him that he really never made all of those reservations with the account and password that he has saved in his own computer password files. DO NOT give them your CC number to hold a reservation. Clearly they do not take their computer systems and clients seriously.

OpenTable used to send me certificates to redeem at restaurants. Now I can't figure out how to redeem my $200 dining reward. They sent me an email telling me to book a table through the link in the email in order to redeem. I did as instructed but did not get any confirmation that I would be using the dining reward at the restaurant I booked. I called the restaurant, and they said there was no dining reward noted in my reservation. My only recourse to get help from OpenTable was through "Live Chat" on their website. After waiting for 30 minutes, I got kicked off the Live Chat. I queued up again and was kicked off after 40 minutes of waiting. I found a phone number that also redirected me to the Live Chat for help. I replied to the "dining reward" email, and it bounced back. It appears that there really is no way for diners like me to 1) contact customer service at opentable.com and 2) to redeem my dining reward. What a colossal waste of time!

I have not used their reservation service. My opinion is limited to the restaurant reviews. I have done many comparisons between the reviews on opentable in my town (montreal) and reviews of food critics and something is amiss. The open. Table reviews appear to be much more favourable than the critics. May be ordinary folks are less critical, but I do not trust open. Table as they have a built in conflict of interest since they have a business relationship with restaurants. There is no way we can verify that the reviews are legitimate. Moreover, since their reviews tend to dominate the stars ratings provided by google on restaurants one could well imagine the possibility for open. Table to sell their reviewing services. I am not saying they do, but reviewer should be able to prove their independance from the restaurants.

I used to love Opentable. Not so much anymore. They have some sense that they offer such critical services that it requires each login to be done via verification code. Not just to your phone -- oh no -- first to your phone, then to your email. Because we ALL have time to deal with that.

I have been an Opentable customer for many years, using it for both personal and corporate reservations. While it's nice to be able to have a one-stop-shop to source venues, the inventory has gone down, there are too many limits to group sizes for reservations, and again with the ridiculous verification codes. I usually have to pair my searches with Google, Yelp, and Resy. Hoping Opentable can get things back in shape like in its glory days, but for now it seems like the glory days are behind them.

Easy to use, but know they generally steer you to the more expensive restaurants. The point thing is mainly a scam... they make them very difficult to find on you desktop computer... not accessible on cell phone. Most restaurants do not award the $ value OT says you have, e.g. you have $20 worth of points, but restaurants either do not accept at all, or give you only $10. Then OT sends you a picture of a credit card with your name on it... the restaurant has never seen it before, and when they plug in the number, it is rejected. Sonuse if you like for some convenience, but the whole point thing is a scam. The restaurants probably pay something to OT to lure people in, and It is not wanting to share that revenue.