OojoReviews 1,737

They are scammer! I booked a ticket with them for cheap price, next day they canceled my ticket and they said we going to charge you$200 refund fee. They didn't refund $200

A completely different type of travel agency and experience. Seamless, fast and well-considered. I have nothing but praise to say as my agent led me through each step of the process and never rushed me. The price I got was more than affordable. All of my next bookings will be made through Oojo service.

I have bought 2 tickets from thier website yesterday. Now its been 22 hrs they still didn't issue my E-tickets i have caled them 6 time they just usd to say we cant do anything our travel agent will calm u back n assist u. I have wrote emails twice but same never heard back from them charges for tickets are pending ritenow I don't know what to do now never give business to this company in future very bad customer services

I paid $250 for the luggage in spite it was included in my trip.
The clerk said the ticket has no extras.

Read the fine print before you buy tickets from OOJO. They charge you a processing fee of $250 before processing your refund even though there is no penalty assessed by the airline.

I booked a return travel for my family through them. My family was denied boarding on the return flight due to a baggage delay at check in counter of several passengers ahead of them. As a result I had to scramble at the last minute to book more expensive one way return flight for my family. We contacted OOJO and explained the situation and requested them to process a refund of the unused portion of the ticket. They did process the refund but charged us a hefty processing fee for the refund per ticket. This was very unreasonable as there was no penalty/fees charged by the airline itself.

It is better to book directly with the airline. That way you may not get the best deal but at least you will not be fleeced when you miss your flight for no fault.

I had a very bad experience with Oojo in particular. I booked my ticket and I checked the "fare rules" where it says ticket exchange is free. So I thought just in case I want to change my ticket there will be "no charge". After a while, I ended up needing to exchange my ticket, I sent a request online and I didn't hear back. I did call them and then… I figured they are hiding it into their terms and services and they charged me $260. Don't book your ticket on oojo simply because it looks cheaper.

Fast and convenient service. I've booked flight tickets with Oojo twice during the last 6 months and have no regrets, only positive experience. I am sorry for those who have had negative experience but I think at this time of uncertainty and Covid everyone is struggling to keep their businesses. I just hope everything gets back to normal soon. Thanks Oojo for providing great deals despite the difficult times. Barry

We purchased ticket in February 2021 online and our agent happen to be Sahil. At first when we cantacted him for schedule change he said it requires $150 more and when we contacted Turkish airlines they said there is no extra cost. That's when the problem began and he would ignore the call or sometime put on hold and hung up the call. We canceled the ticket and had huge problem on the refund. After contacting the customer helpline and all, we talked and he aggreed for partial refund of $553 out of $950 which he said will take about 25-30 days to reflect. It never did after that I have called them almost every week. Oojo.com says it has to be done by the agent, also I have talked to several of his people but they don't tell me what's exactly going on like they are doing in intensonly. I was told that I will get call back several y times but never did. This is the worst way of cheeting people. Same on you.

Had to book a last minute flight at a low budget and Oojo made it happen. The process of purchasing was clear and fast. Got my tickets in 30 minutes. Thank you, I will come back when I will need affordable economy class tickets. 5 stars deserved for sure!

They lured me to sell a ticket protection then cancelled my ticket and charge more money again (the ticket showed $1000 sold me over $1500 after hiding the price with some stupid add). But forgot to hide one. They again cancelled my ticket and asked more money to refund 900 out of 1500... i would never travel with them. Their representatives were from india and Philippines and kept lying and asking money... i don't understand why they have such a good false ratings... please throw your money in garbage but never pay them a *****. Once you are trapped you will have to keep paying them...

Very satisfied with the prompt solution to my problem. Oojo is better than other online travel agencies that have no post sale support. 100% will book more flights, especially because of the prices that are lower than every other site I checked online. Nothing much to add - great service!

I don't know about other people but I have least pleasant experience to do business with them I strongly believe they're not professional enough to deal please try to avoid headaches doing business with them

From all of I've ever experienced before I can say that Oojo is the best resource to look for Middle East flights. Tried them also for a domestic flight and it was OK, but the deal I got for Pakistan was terrific and cheaper than anything I could find on my own.

Be careful with this Company they are trying to cheat their customers. I have booked with them 5 tickets for myself and my family with the Travel Care Protection Plan. They were aware that flights are canceling due to Pandemic Covid19 and just because of to charge an amount with me they booked my tickets and once the flight was canceled from Qatar Airways they have not refunded me the travel care plan which is almost $650 and apart of that they have charged me $186 of recall fee from my credit card without my consent.
With other passengers upon cancellation, they are charging $250 each, if you do not buy the protection plan.
Their agents Mr. Paladin and Mr. Borgee are real crooks and once they catch you like fish they play with you everywhere and looted you. I am one of the victims and looking option to file a case against them. I agree with the comments of LATHA U word by word the same happened with me as well and advise you all to please be careful with this company as they are based in India and their time with USA standard time won't match and you all with lose your money and time. Take good care of yourself.

Tariq Khan
Houston, TX
August 19,2021

Booked a flight for wrong day, realized immediately and called to cancel. Was told I would pay $100 cancellation fee which I agreed to.

Thought it was dealt with after I responded to an email authorizing the refund/agreeing to pay $100.

Got another email about a few days later from someone else asking if I'd changed my mind and still want to take the flight. It seemed very unprofessional and wasn't a well written email. It didn't make any sense.

Alarmed, I responded and said that it's already been cancelled. They then informed me I needed to fill out a form that had been sent (was in my junk mail). I tried to fill out the form but the refund amount was missing $200, so I emailed again. I was told that they would fix it on their end. I checked the form again the next day, it was still the same amount. I was then told that I needed to just proceed with the wrong amount and they would fix it on their end.

I just tried to go through with that process and the page is no longer available. This has been going on for days now, I can't understand why the refund process is so complex and things are so confusing.

I want my refund.

This is a real headache. Customer service is trap. They don't respond. I bought two tickets, unfortunately tried to change the date 3 days before my flight, they told me they will call with a new date which they didn't. After a week they gave me an open ticket up to a year. I paid for the penalty and changed the date after a month now they said your ticket canceled due to not show up. They are thief.