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Bad customer service. There is no phone number to call, only a mobile to text. When you get a response (which takes a while!) you only receive half a message. Sent a message to chase a delivery. They said that it had been sent 2 weeks previous, and when it finally arrived, the postmark was from the day of chasing. Avoid like the plague.
On the plus side, the shoes were reasonable for the price. If the customer service was fixed, this would have been a five star review.
Date of experience: June 30, 2010
Both my friend and I ordered a pair of shoes from this site, nothing important only the brides shoes and the bridesmaids! When they failed to show up we were fobbed off with email after email saying we have to wait 2 weeks for royal mail then another 2 weeks for them to submit a claim etc etc... In the end they promised me a refund and said it could be up to 15 days. I waited, no refund-they ignored my emails and when I tried to go through paypal to get my money back paypal said because it was over 45 days there was nothing they could do! Clearly this was the reason for stringing me along-absolute fraudsters! AVOID!
Date of experience: July 17, 2012
DO NOT USE!
Ordered a pair of bridesmaid shoes which were never delivered. Despite numerous attempts of emailing the company to receive a refund, they did not respond to emails.
The same thing happened to my sister the year before but I didn't realise it was the same company. Do not recommend!
Date of experience: June 28, 2012
Absolutley love this site, recieved my shoes in a few days and they are FAB, I am going to be the best bride ever. My shoes are so full of Bling I can't help smiling just thinking about them. Really pleased with everything about my shoes, price delivery and pleasant communication.
Date of experience: January 13, 2011
After ordering 2 pairs of bridesmaids shoes (which were actually very nice but unfortunately the bridesmaids thought they might be too high to wear all day) I returned them following the instructions on the returns form which was e-mailed to me. That was over 1 month ago. I am now £50 out of pocket and being ingnored by WSO. I was patient and waited the advised 30 days for a refund, however 5 weeks on I have sent numerous e-mails asking for information regarding my refund but have still had no response. Despite their website saying that they aim to respond to e-mails within 24 hours - I have been ignored for nearly 3 weeks. I have no idea how to go about getting back the money they have failed to return. DO NOT USE THIS WEBSITE.
Date of experience: July 18, 2011
As the chief bridesmaid being one of 5 bridesmaids who all ordered their shoes individualy from onlineweddingshoes, we must have been the worst customers from hell. We all had to decide on what shoes we wanted but tehy all had to match and the bride had to agree to our choice. Between us we had to exchange 3 of the pairs for different sizes but found their patience to endless. With endless patience, great value for money, and a vast choice what we thought would be a mammoth task to accomadate all our choices, the whole experience was made as easy as possible.
Between us we are already planning the next wedding and with out a doubt will be using online wedding shoes to get all out shoes from again.
Would definatley recommend
Date of experience: July 26, 2011
Love this site, received my order quickly and they are FAB. SO full of Bling I ma going to be the best bride ever. Great service no problems.
Date of experience: January 13, 2011
Never received shoes and not had any response from 2 weeks of emailing them. They will just rip you off. Avoid
Date of experience: September 28, 2010
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