Overview
OnlineStores has a rating of 4.5 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineStores most frequently mention good quality, timely manner and customer service. OnlineStores ranks 23rd among Home Decor sites.
Instant Feedback
I have ordered several flags from Online Stores and have always gotten great service and quality flags. Great Job.
I messed up my order and was able to return it and place a corrected order. No arguements, just professional service.
We are very happy with our purchase. It came on time, was a good price & appears exactly as depicted in the ad.
Easy too find items and check out was seamless! I would use it again. However, this dialog box that requires 50 characters is annoying.
Online Store site is easy to navigate and find items. Also happy that I received $10.00 off as a new customer.
The only way to buy unsweetened jam is online which was very easy, good packaging and timely arrival.
It was shipped to us within a day of ordering. The flags were very well made and sturdy. Would definitely shop from here again.
ASDA Customer Support is non-existent. Never experienced such frustration. Just awful.
No option for zero stars.
Dear Angelica, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I do not order for personal use but for a redistribution company.
Dear Lorraine, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Cleat broke as I was securing the rope. I requested a new and better cleat, I received the same cheap POS as before.
Thank you for your review Terry. Please contact our customer service team to discuss your other options available. Please send us an image of the damaged cleat to customerservice@onlinestores.com with your order number referenced in the subject line. You can also reach out customer service team on the phone at 877-732-2458.
The grave flag holder is of supreme value. Appreciate your merchandise so much.
Patak's Rogan Josh paste, sometimes difficult to find so I was happy to find it. Easy to order and it arrived quickly.
Found just what I was looking forward - after googling from a very old package of these gloves - Thankful they still are available!
Great quality flag, the longest lasting for our windy place!
Your site was easy to use and understand. I am looking forward to shopping here again.
Purchased over $1000 of light fixtures from Online Stores Light Up website. They were installed in two days. Some of the fixtures started malfunctioning almost immediately and Online Stores was contacted. After several weeks all the fixtures were malfunctioning. During this time I was in contact with Online Stores and wasn't offered a single solution, except that the manufacturer was looking into the problem. Online Stores inaction shut my jobsite down for three weeks and prevented a retail store from opening. I eventually had to purchase all new fixtures and replaced them at my own expense under threat of lawsuit from the owner and general contractor. I directly asked Online Stores in email if they wanted the faulty fixtures returned or I would throw them into the trash, as they were large 2x4 light fixtures and the packaging had been thrown out. They responded that they would provide a refund. No mention of returning the fixtures even after I stated they would be thrown out. They then stated that the fixtures had a manufacturers defect and that they had already received a credit for them from the manufacturer. Online Stores faulty fixtures were replaced and thrown into a jobsite dumpster.
They never refunded anything. Two months later my Paypal claim was denied because Online Stores told them I was still in possession of the light fixtures that were thrown out. They are now refusing a refund stating I have to return the light fixtures. No refund after I asked them if the fixtures needed to be returned. No refund after they are on record admitting the fixtures were defective. No refund after they admitted they had received a credit from the manufacturer.
Dear David, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
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- New Stanton, PA, United States
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Business History
We serve over 400,000 customers each year and we ship between 2,600 and 5,000 packages every day. We carry 40,000 items in inventory which have a value of over $10M.
Online Stores is the largest specialist retailer of flags, flag poles and accessories in the USA and probably the World. We carry over 10,000 different flag products. We are very proud of our brands, which include Super Tough and Super Knit for flags and flagpoles, Rugged Blue for safety equipment and work clothing, Safety Girl for women's work clothing and boots, Lumegen for LED lighting, and English Tea Store for tea, teapots and tea accessories.
Our products are available to all buyers through our websites, but we also offer wholesale pricing for merchants and distributors. To apply for wholesale pricing, please contact our sales team. Call 1-877-734-2458 ext. 308 (toll-free)
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David, Thank you for your review! We appreciate your kind words and work very hard to deliver our products quickly to our customers. We’d like to invite you to check out more of our product selection here- https://www.onlinestores.com/kitchen-dining.html