OneTravel

After booking my flight with one travel, i didn't not received my flight information.
I received an email with a link that didn't work.

I tried to go online and use their app to see my itinerary. Once again Failed.

I tried to chat with them online, nothing

The next day I cant again and the associate sent me the same broken link.

I called them. I talked to one of the associate, they sent me 5 times the same email with the same broken link.

Finally got it. But wait.

I still don't have my billing information. They keep sending me what they called " invoice", All it showed it the total amount paid. NO details. After talking to one of the associate for 45 minutes, i keep receiving the same empty invoice.

If you want the cheapest flight GO with them but know that it comes with a very bad service!

Last year I bought tickets to fly overseas on March 19,2020 which was during the pandemic and after the government implemented the travel ban. Before the travel date I tried to contact OneTravel to cancel the tickets but the office was closed and an automated message directed me to the airline. I tried to contact the airline and the automated message said that I had a year to use the tickets. Fast forward one year and I still can't use the tickets and have been told by OneTravel that the tickets have no value because the outbound flight took off. I have explained that, even thought the flight took off, there was a travel ban in place and I would not have been able to return home. OneTravel will not refund the tickets.

I have never had a problem with onetravel until recently. I purchased a ticket online couple months ago only to find out it would be hell. My flight would constantly change and I'd have the call and confirm because the layovers would change from 2 hours to 14 hours. This was not just one time, every time I try to fix my booking it says the airline has changed the times. I have wasted over 52 hours out of my time to stay on hold and talk to you guys. I'am happy to inform I will never ever be giving you guys business any longer. This is completely unacceptable and unprofessional, and the people answering my calls are not trained properly. Thanks for everything. I continue to call and review my booking because it changes weekly.

Love the price & the fact that what you see is what you get! Also, received a phone call after I booked making sure I received my confirmation and put me at ease knowing I'd booked my tickets successfully. Also, he ensured that I was informed about adding insurance & let me know that he could even handle my baggage over the phone.

Information was swift and accurate.
The ticket prices are very good.

Very helpful service and well explained.
Good experience during the search

This is a terrible company. Somehow they get themselves as the number one pick when you Google the actual airline that you want This happened to me They canceled my husband's flight But charge my credit card $33 for something? I didn't dare call because I read the reviews that they charge you every time you call to ask questions about charges I disputed the charges and did make very sure that I went through the actual airline and got the ticket do not use this company!

If I could've given it less than one star I certainly would have!

One Travel is agent that I have trusted 10 years. Whenever I need to travel every where in the world I always to look at this web side onetravel.com first. Their services are very pleasure to me.

I recognized this service is good!

I had a very disappointed about this site they have a good review but not for me I never but anything from then is the worts service they charge me much money and they don't want to help you just want your money

Quick and easy. Would have given 5 stars except, it was not
Clear at time of booking if the price was in US or Canadian dollars. I have since learned it is US, which makes a difference but I have decided to proceed with the booking.

I truly don't appreciate having a representative call me immediately after I just booked my flight reservations to try to sell me travel insurance! I declined several offers online when I was making the reservation. I was already offered the opportunity for travel insurance, and I declined. The fact that someone from your organization called me immediately after I booked my flight reservation online made me assume that my flight was cancelled or full. This is not a leisure trip. I am flying because I have a family member dying and I am planning her funeral. How dare you try to sell me something on the telephone after I spent 15 minutes viewing every single option offered to me to pay more money. Do not ever do that to me again. I do not appreciate that at all!

This company is a scam. I asked for a refund, instead of providing a refund, they asked for my debit card and charged me $75. Their customer service representative was very rude. Didn't answer my question. I will never get a flight from this company again. They're terrible

I booked two tickets from San Jose to Athens on Iberia and American which had the best travel times and what seemed a good price. First - after they had my credit card it took 18 hours for a confirmation that I actually had tickets. During this time I tried calling - on hold and never to through to an agent. Finally got confirmation and found that I had to go direct to the airlines for seats. Both Iberia and American charge me for making seat assignments - even though I had no choice. The extra fees came to $120.00. When I called Iberia it took several tries to get through and had to wait so long the line went dead and I had to call again and wait again. I actually meant to get the tickets from Iberia but the ASK took me to OneTravel - so I gave it a try. Never, never again.