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OneGreatFamily Reviews Summary
OneGreatFamily has a rating of 1 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. OneGreatFamily ranks 42nd among Genealogy sites.
They require automatic subscription renewal and if you need to cancel the subscription and don't do it before it renews, they will not credit the charge to you. My elderly mother could no longer use this service; I cancelled it last year (they state they have no record). They charged her again this year and I called immediately to cancel the service When I tried to get them to credit the charge because she has not and is not able to use the service, they refused. They do not care if a member has become ill and cannot use the service. Once they charge it, it's a done deal and they keep your money.
Be very careful-when you enroll they bill your account in advance but DO NOT give advance notice of your renewal-be sure to cancel before your annivarsary date to avoid another year's bill.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members