Onecom

After having dealt with Karl Davies yesterday initially, and again today, I have to highly commend this young man, to his people skills. He listened, explained and found for me a suitable new package for me. As well as fulfilling these requirements, he was chatty, pleasant and genuinely a breath of fresh air to deal with. So much so will ask for him by name if I need any information in future regarding my contract.
Thank you so much, and to your boss, he is a credit to the company.

Patricia Henry, Happy customer.

I was experiencing network connectivity issues with a new phone I had purchased. I used the online live chat and explained the situation to service advisor who came back to me very quickly with a few possible solutions. Instruction/feedback was clear and simple which helped me understand what to do and I was able to resolve the matter swiftly, thanks to the help of the advisor. This was a much more time-effective method than phoning the customer care line which was my original pursuit. Thanks to the advisor for the help, much appreciated!

I contacted OneCom regarding my new mobile telephone and other gadgets via 'online chat'. The person who dealt with me, Eurika, was first class. She dealt with me regarding my queries very quickly, comprehensively and, above all, clearly in a language I could understand. Eurika covered all my points and everything is working as it should thanks to her help. An excellent service, thank you, Eurika.

I have experienced frustrating times trying to contact onecom by phone in the past so this time I tried the direct online chat feature. I had a text conversation with Daniel H who was able to diagnose my problem and send over detailed instructions on how to fix it. The service was quick and friendly and I wouldn't hesitate to use it again. If you are struggling to get through on the phone line then I would definitely recommend you try online chat.

I wanted to split my companies phones over two separate bills and change the names on the accounts.
Kirsty Jubb at digital Services and Support was incredibly helpful and assisted with every step of this. She helped with forms and answered all my questions and quires promptly. Nothing was too much trouble and I felt very valued as a customer.
Kirsty was very polite and friendly on all her emails.
It would be lovely if all support staff were as good as Kirsty.
Thank you for all your help it is appreciated.

Wanted to upgrade my phone and onecom matched a competitors deal exactly if not better as I got to keep The entertainment package for 2 more years! Karl Davies has dealt with my past 2 upgrades over 4 years and he's always highly professional, makes it easy for me to understand and always finds a way to make the process a little more fun/banter! Top Lad!

I spoke with Karl Davies (Sales Exec') today for my upgrade. I have always been incredibly impressed with Onecom, for their service and deals. They are quick, efficient, friendly and overall, brilliant. Karl gave me a brilliant update today, more than I bargained and was very, very helpful and quick, very professional, friendly and did as much as he could to make sure I was a happy customer, and I am. Thank you Karl and thank you again, Onecom.

Really efficient and helpful conversation with Kirsty at OneCom just now. Got all the info I needed with no waiting and feel confident that my phone account switch is running smoothly. Also proactive in offering additional advice.

I just wanted some quick help without spending half a day searching for offers that are not what they seem. Karl was very helpful finding me the right deal quick& easy. He explained everything in great detail but also understood that I was in a rush. Karl's very approachable and friendly attitude makes you feel very comfortable when signing your "life away" for the next 24mths to Vodafone :). Good customer service. Well done Vodafone finally you upped your game when it comes to call centres.

Just been speaking with James D regarding an add on. He made it really easy and was all sorted without any hassle. As always brilliant customer service from one com. Thank you. Hannah

HadLive chat with Simon W & Elysia B today re setting up new phone and sim card to keep old number, both were very knowledgeable and helpful, did not know i was with one com til yesterday always thought i was with Vodafone, phoned yesterday spoke to Tai(sorry if i got it wrong), who sorted out my upgrade and sorted my new plan out, he was also very helpful and knowledgeable, new phone came at 1000 this morning, great service and friendly staff, far better than vodafone.

I upgraded my phone today and had the very good fortune to be looked after by Karl Davies. His patience was second to none! He listened to what I wanted and provided the best customer service I've had in a very long time. He asked what I needed in a phone and
Expectations and didn't try to sway into something I didn't need! Thank you Karl, you have the patience of a saint from a very happy, non technical phone user. I'll be back
Lorraine x

I had a chat with one of your team about my phone contract, all sorted by James, a job well done. Thank you

James D was very helpful in activating a replacement SIM for our company and this was set up within 3 mins! Thanks!

Needed to activate a new SIM card. Kirsty on web chat today was friendly and quick. Very happy. So simple to use.

Requested a date of when i can upgrade my phone. Fount out within a few minutes. Good customer service. Thank you

Texted with Kirsty J today, she quickly solved the issues with my new phone and SIM. Took 3 minutes, excellent service!

Fantastic customer service this morning as I called Onecom to upgrade my phone plan. Karl Davies was fantastic - explained everything, was professional and had a sense of humour and made it all seem really simple to do. Thanks Karl! I also spoke later to a guy named Alex. He was great too. Thanks x

James D was quick and informative... very good service, polite too... all very easy.
Thank you for your help.

My question was answered straight away. And what I needed was sorted within minutes. Really good customer service. Thanks

I Just wanted to say thanks to Kirsty J. From Onecom Who just sorted my problems out super quick! Many thanks you are a star and my mini sim is on its way!
Having been to the Vodafone store who failed, it was a pure joy to get sorted in mega fast time.
Thanks again.
Keith Evans;-)

Onecom currently supply my landline and broadband, I have had no issues and the change over was easy. It's cheaper than my old contract with BT and I now have faster broadband. I see a lot of reviews for a company called True Telecom on here which an employee of Onecom made me aware they inherited when they bought them out. Onecom have been wonderful to deal with and the customer care team are brilliant. I will recommend them to friends and family.

Carl Davies my Onecom representative was really helpful and friendly and it was clear to me that he had a wealth of knowledge about his products. Throughout our conversation he conducted himself in a professional and efficient manner. I am really glad that he took my call this afternoon as I enjoyed speaking with such a pleasant person. Some of the companies I have to deal with leave a lot to be desired but not One com which is why I have remained a customer with them for such a long time.