I wanted to split my companies phones over two separate bills and change the names on the accounts.
Kirsty Jubb at digital Services and Support was incredibly helpful and assisted with every step of this. She helped with forms and answered all my questions and quires promptly. Nothing was too much trouble and I felt very valued as a customer.
Kirsty was very polite and friendly on all her emails.
It would be lovely if all support staff were as good as Kirsty.
Thank you for all your help it is appreciated.
Thank you for sharing your experience, Melanie. It’s great to hear that our teams have looked after you well but naturally it’s disappointing to know you’ve had some issues along the way. We are always looking for ways to improve and to offer a better experience for our customers so it’s important that we receive feedback and we will be sure to pass on your comments.
Thanks,
Onecom