• Olay

Olay

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Overview

Olay has a rating of 2.87 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Olay ranks 170th among Skin Care sites.

  • Service
    12
  • Value
    14
  • Shipping
    9
  • Returns
    5
  • Quality
    13
  • Full refund
  • 30-day money-back guarantee
  • Yes
  • Yes
Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
5
See all photos
How would you rate Olay?
Top Positive Review

“Clean and moisturized!”

Jacquie F.
4/1/22

It's a thin formula that lathers nicely it cleansed while and hydrating my face. The hyaluronic + peptides included are a bonus being gentle and effective removing impurities and dead skin cells from my face without drying my skin. It felt moisturized being supple, soft very smooth to the touch. I think it's a good facial wash I liked the way my skin looked and felt after using Olay Regenerist hyaluronic Peptide Revitalizing face. I received Olay complimentary from Pinchme in exchange for my honest opinion.

Top Critical Review

“Terrible CS!”

Nga n.
6/13/22

I contacted to Olay to return some of Olay products that have a short time for expiration date. I had the deal for those products but all of those products have EXP very close. They seem to try to trap their customers. They do not allow me to return with no reason! I wasted a lot of time and money. I will not pay any penny for Olay products. Be aware with Olay's deals.

Reviews (39)

Rating

Timeframe

Other

Thumbnail of user jacquief1
6 reviews
1 helpful vote
April 1st, 2022

It's a thin formula that lathers nicely it cleansed while and hydrating my face. The hyaluronic + peptides included are a bonus being gentle and effective removing impurities and dead skin cells from my face without drying my skin. It felt moisturized being supple, soft very smooth to the touch. I think it's a good facial wash I liked the way my skin looked and felt after using Olay Regenerist hyaluronic Peptide Revitalizing face. I received Olay complimentary from Pinchme in exchange for my honest opinion.

Thumbnail of user glooma
1 review
2 helpful votes
June 1st, 2023

Thank you PINCHme & Olay for sending me this free gift! A full sized Olay Super Serum! I definitely notice a difference after the first use! My skin feels brighter and more hydrated. My favorite serum by far. The packaging is aesthetic & functional. I will continue to use this in my daily skincare routine

Tip for consumers:
Great products, affordable price, & good quality. leaves your skin looking & feeling amazing after just one use!

Products used:
Olay Super Serum

Service
Value
Shipping
Returns
Quality
Thumbnail of user cristyc11
1 review
18 helpful votes
June 29th, 2020

Worst company ever. Do not order products from them. I ordered products over 3 months ago and have not received my items or my money back. I have spent countless hours try ing get my money back to no avail. Their chat option will not help, phone hangs up on you and email just says they are working on it. Worst company ever. You should be ashamed of yourself.

Thumbnail of user angelam802
1 review
9 helpful votes
May 20th, 2020

I cannot reach not one person, on the phone or email. They charged me twice for products I have yet to receive. The second charge was about $20 more than the original order. A very expense mistake. I will not be ordering from olay ever again. Angela Moesly

Thumbnail of user deborahm1116
1 review
0 helpful votes
November 16th, 2020

My name is Deborah Mace, I'm 59, grandmother of 9 great, grandmother of 2, in 2017 someone gave me my 1st olay night cream, I never considered myself as beautiful, I'm 2 time cancer survivor, skin was constantly dry, sagging, embarrassing, I used that okay EVERY DAY, my skin now after 3 yrs of EVERYDAY use of oil of olay, the only change from then is I now use okay whipped, my skin is beautiful, I wouldn't change anything about it. I just wanted to tell y'all that. I've tried to add a before and after photo, I've tapped the "add photo" box with no success, I'd love for you folks to see the before and after results of this almost 60 gal. Y'all would be jealous

Thumbnail of user helenh1336
1 review
0 helpful votes
April 17th, 2023

I have used your products for the over 40 plus years and taught my daughters the regime of healthy skin care but after seeing that joke of a commercial with a trans person (Dylan Mulvaney) who acts more like a middle school person….it's a total slap in the face for women! I will never buy another product from your company again and my daughters feel the same. For years women have had to fight tooth and nail to get where we are now and I'm a product of the 70's so to see this joke of a person represent a product for women…. I am devastated! All the women in my family agree with me and will no longer buy your products. Shame on you for pushing women to the back burner to be inclusive for a group of people that don't even make up.******* percent of the world's population!

Thumbnail of user lisaa2227
1 review
0 helpful votes
September 16th, 2022

I have for a long while bought this bath soap recently it has been changed it had she's butter in it. I don't like the soap at all it make you feel filmy sticky and chalky it leaves a terrible film in and around the bathtub ruined all I have to say I will not purchase this soap again

Products used:
Cosmetic

Value
Quality
Thumbnail of user roopamdm
1 review
0 helpful votes
April 4th, 2023

Olay Natural White Day SPF 24 Glowing Faieness cream was absorbed and absolutely the best Product. Now it is not available in the market. Please again bring this product to the market.

Tip for consumers:
I want natural white day spf 24 glowing fairness cream again Bring this product to the market . Spf 15 is really not good

Products used:
I want natural white day spf 24 glowing fairness cream

Thumbnail of user charletn
2 reviews
0 helpful votes
April 8th, 2021

OLAY HAVE BEEN A MIRACLE, THANK YOU OLAY, YOUR PRODUCTS WORK IT HEALS, AND IT BRING COMFORT#AMAZEIN

Service
Value
Shipping
Returns
Quality
Thumbnail of user anaelim
1 review
17 helpful votes
May 7th, 2019

Olay skin care products have been used in my family for 3 generations now. We have never had any complaints or regrets, its been life changing.
This cream tightens your skin and pores leaving you looking and feeling younger. It leaves my face smooth and protected from the sun. Ever since i've used the cream, my face has been brighter, my acne has cleared and i look years younger. I have tried other beauty brands but they had no effect or reacted to my skin. People still find it hard to believe my age when they see me, Im 30 years old and i still get carded and asked what high school i go to.
Thank you Olay for my new found confidence in my natural beauty brought on by your product

Thumbnail of user heatherl174
21 reviews
18 helpful votes
July 30th, 2018

Love how clean I feel after I use this soap. So many different scents to choose from. I would buy again, great brand.

Thumbnail of user kimt198
19 reviews
64 helpful votes
December 16th, 2018

Olay Age Defying Classic Eye Gel IS THE MUST FOR WOMAN IN THEIR Forty's! I AM GETTING OLDER AND TRYING TO FIGHT IT ALL THE WAY BUT MOTHER NATURE HAS ITS WAY OF THROWING ME OFF TRACK. I TRIED OLAYS EYE CREAM AND MY PURPLE BAGS ARE BARELY NOTICEABLE I COULD NOT BELIEVE IT! I RECOMMEND THIS TO ANY MATURING WOMAN THAT HAS ISSUSES WITH DARK CIRCLES UNDER THERE EYES IT WORKS SO WELL!

Products used:
Olay Age Defying Classic Eye Gel

Service
Value
Shipping
Returns
Quality
Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
August 27th, 2018

The live the for cleansing wipes and thr olay creams they do work cause they have sunscreen in them. Smell great to

Thumbnail of user candrias
12 reviews
6 helpful votes
September 1st, 2018

All of Olay Skin Products are Fabulous. Using Olay Products have been passed down as far back as my Grandmother. Love it!

Thumbnail of user adrielm
3 reviews
34 helpful votes
November 9th, 2014

I've been using Olay for its wide range selection of skin care products. They have high quality selection of facial and body cleanser, moisturizer, body care products, among others.

On the site, aside from the convenience of purchasing authentic Olay products, it provides the best offers and promos.

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About the business

We're passionate about making a difference in your skin. Find a full line of anti aging skin care, acne treatments, cleansers, and moisturizers at Olay.com

Business Attributes

  • Full refund
  • 30-day money-back guarantee
  • Yes
  • Yes

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