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Oh Polly has a rating of 4.7 stars from 15 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oh Polly most frequently mention customer service. Oh Polly ranks 9th among Customer Service sites.
Ive recently had a very good experience with Oh Polly customer service. The delivery service (Hermes) lost my order (again) and I had no idea what to do. I tried to contact Oh Polly customer service and they solve my problem immediately. Ellie, Georgina, Moya, Lucy and Aimee gave me an accurate information about my order, what happened with it and how we can solve this problem. I am more than happy with the solution they came up with because they replaced my order and I have my beautiful dress at home already!... It was definitely the best customer service I experienced recently. Thank you guys for your help! Can't wait to order new collection
I ordered something for next day delivery, I didn't receive my product at all. I was given absolutely no help from customer support or the courier service. Day 9 and still no communication or help Order from this company if you have money to burn
Ive recently had a very good experience with Oh Polly customer service. The delivery service (Hermes) lost my order (again) and I had no idea what to do. I tried to contact Oh Polly customer service and they solve my problem immediately. Ellie,
Georgina, Moya, Lucy and Aimee gave me an accurate information about my order, what happened with it and how we can solve this problem. I am more than happy with the solution they came up with because they replaced my order and I have my beautiful dress at home already!... It was definitely the best customer service I experienced recently. Thank you guys for your help! Can't wait to order new collection
Products used:
Dress, Crop top
Date of experience: March 12, 2021
I ordered something for next day delivery, I didn't receive my product at all. I was given absolutely no help from customer support or the courier service. Day 9 and still no communication or help
Order from this company if you have money to burn
Date of experience: July 22, 2022
I had an issue with not receiving my order confirmation and they responded very quickly, in particular Luce! She even made a follow up to make sure that I received my confirmation and my order. Aimee was also a great help in making sure everything arrived on time!
Tip for consumers:
make sure you look for a discount code!
Products used:
tops
Date of experience: May 6, 2021
I had a slight technical error with a parcel I had ordered, the website came up with an error message and the money had been taken but no confirmation email. I emailed straight away and the team were really helpful kept emailing even after the parcel had arrived to check everything was going smoothly. Would always shop here again the swimsuits are lovely!
Date of experience: April 30, 2021
Due to the brexit, there were a few delivery problems, so I wrote an email to oh Polly to ask for help. I was helped immediately after a short time and alternatives were sought. I felt very well looked after and the problem was solved within a very short time.
Many thanks again to Sharon, Katarzyna and Ester for this super customer service.
Also the top I received fit perfectly and has a very good quality.
Thank you :) !
Date of experience: November 10, 2021
Thank you to Aimee, Nikki, and Leigh for all your help with tracking the progress for my return! You were all so quick with your responses and very helpful. I appreciate your time and assistance. Looking forward to ordering from Oh Polly again soon.
Date of experience: April 29, 2021
Thanks to Georgina, Katarzyna, and Lucy my issue was resolved swiftly and efficiently. Such a breath of fresh air to have such a wonderful customer service experience, and I always have such a good experience with oh Polly and the ladies that helped me are definitely an asset to the team!
Date of experience: August 18, 2021
I had an issue with delivery and so had to send a dm through Twitter. This was dealt with really quickly and I was really happy with how everything was sorted. Bethanie dealt with my query and was really friendly and helpful!
Date of experience: November 18, 2021
Oh polly has the most amazing customer service. I had an issue which was dealt with efficiently. I would like to say thank you to Lauren and Sarah who were very helpful.
Products used:
Dress
Date of experience: April 25, 2021
Aimee and Yasmin were very helpful from oh polly customer service. They responded to my query about an exchange very quickly and efficiently. I thank them for their help. 10/10 customer service!
Products used:
BO & TEE gym collection
Date of experience: May 14, 2021
Thankyou to Katarzyna & Luce who replied extremely quick to my email after I hadn't received an email confirmation on my order they quickly looked into it for me and now it is solved!
Date of experience: August 30, 2021
Aimee with Oh Poll Customer Service was so helpful when I had an issue with my order delivery location. Absolutely recommend this company!
Date of experience: May 6, 2021
Shania and Ester excellent customer service from them both! Emailed to query a blue light discount code got a reply super quickly!
Date of experience: November 4, 2021
Shania, Sarah and April were incredibly helpful. This company has wonderful customer service, that i haven't experienced with any other company.
Date of experience: May 5, 2021
Aimee was such a pleasant surprise with excellent customer service! Quick responses to my inquiries. Will definitely shop here again!
Date of experience: May 15, 2021
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