• Microsoft Office Online

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Overview

Microsoft Office Online has a rating of 3.5 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. Microsoft Office Online ranks 5th among Presentation sites.

  • Service
    6
  • Value
    6
  • Shipping
    5
  • Returns
    5
  • Quality
    6
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
See all photos
How would you rate Microsoft Office Online?
Top Positive Review

“Essential Productivity Tools”

Rekhmir S.
4/2/24

Microsoft Office 365 provides essential productivity tools for individuals and businesses, including Word, Excel, and PowerPoint. Whether for document creation, spreadsheet analysis, or presentation design, Office 365 offers powerful features and seamless collaboration capabilities. I appreciate the cloud-based storage and access to files from any device, as well as the regular updates and new features that enhance productivity. Office 365 is a must-have for anyone looking to streamline their workflow.

Top Critical Review

“365 desktop apps not downloading!”

muki o.
2/16/22

Purchased Office 365 online and downloaded it to my device but it doesn't update to Office 365. Sent various feedbacks and even reached out to the local Ms Office but no one answers!. The customer interaction is very poor! 3 months now, I purchased my license and haven't had the opportunity to use Office 365!.

Reviews (43)

Rating

Timeframe

Other

Thumbnail of user amyg1949
1 review
0 helpful votes
January 25th, 2024

I've been using Truly Office for a while, and I really like it. It does everything I need, and it works really well. It's easy to use, and all the tools are straightforward. I appreciate that it doesn't track my other activities or show me annoying ads. It's safe, secure, and just gets the job done!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mishaz4
1 review
0 helpful votes
January 15th, 2021

Write your review for a experience of 1 year and looking adjust for fast and application recieve please helpful

Products used:
Work online system please start fast the job please help

Service
Value
Shipping
Returns
Quality
Thumbnail of user mosesp11
3 reviews
49 helpful votes
April 16th, 2017

I have the home package installed on our home PC and the student one on my son's Mac. It works fine, no bugs at all. Updates are also posted regularly, at least every month

Thumbnail of user lances25
11 reviews
24 helpful votes
March 26th, 2017

Ms office only suite through discount at job. Check with your job to see if they have a discount program

Thumbnail of user traceyn12
21 reviews
13 helpful votes
March 30th, 2017

Always staying to their roots. This problem offers a great user experience without changing too much after every update. Been using Microsoft Office for years now.

Thumbnail of user georges457
5 reviews
6 helpful votes
June 27th, 2018

One of my biggest gripes with Office 365 is that Microsoft seems to be investing less and less in making sure their servers are functioning ideally and more in adding features that aren't really useful to small businesses. As a result, I am finding it takes more time to actually make changes to my account and there are no new features that are provide us with any value. While their hosted solutions may be great for enterprises, they are becoming less and less a viable alternative to something like Google's offering. Our organization has ended up in a situation where we use Google Drive for file storage and their apps for documents, but Office 365 due to Exchange as their email delivery has been great for us. We're considering switching away altogether as there are times where it can take an hour for a single shared mailbox to update.

Tip for consumers:
If you're a small business, look elsewhere.

Service
Value
Quality
Thumbnail of user dougb44
23 reviews
31 helpful votes
April 25th, 2016

Get documents, Invoices, Term Paper templates all online. If you need it they may have it. Login and search it can't hurt!

Thumbnail of user mukio
1 review
0 helpful votes
February 16th, 2022

Purchased Office 365 online and downloaded it to my device but it doesn't update to Office 365. Sent various feedbacks and even reached out to the local Ms Office but no one answers!. The customer interaction is very poor! 3 months now, I purchased my license and haven't had the opportunity to use Office 365!.

Thumbnail of user heikkir
2 reviews
1 helpful vote
April 3rd, 2017

Could be better because on devices with weak hardware it works really not very good. Probably you could make it less content of graphics?

Thumbnail of user garyh132
51 reviews
53 helpful votes
June 20th, 2016

Very easy to use system

Thumbnail of user th4832
33 reviews
154 helpful votes
April 3rd, 2020

Microsfot office ask for your email to use microsoft office. Other office apps never ask for that information. Seems fishy that microsoft wants your email to use their services. Information doesn't seem safeguard with their constant junk mail. Their outlook is garbage, if you have to go out of town. Email doesn't work, if you are out of area.

Thumbnail of user jansenl2
3 reviews
0 helpful votes
March 30th, 2021

I think that it is hard to work on PowerPoint with the new ribbon that Microsoft made. It is far too complex to do anything and is hard to work with.

Tip for consumers:
Use the ORIGINAL ribbon!

Products used:
Most Products

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakep16
28 reviews
82 helpful votes
August 30th, 2020

Microsoft Office is a big scam. It is not even free for students as they now charge nearly 300 dollars for office. After that, the apps won't work unless you buy an upgrade for it. Microsoft is a ripoff.

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgep103
1 review
0 helpful votes
December 20th, 2016

Cool software, good for work. Makes everything faster.

Thumbnail of user bconefry100
1 review
0 helpful votes
March 10th, 2024

Where do I begin? Back in February I went to the MS office online store to simply purchase a download for the Windows 10 Operating System (OS). At the threshold the buyer must provide all the information to pay and process the download. I expected an easy procedure to accomplish the purchase, As I began, I discovered I needed the assistance of a
"chat" representative. The response was prompt but largely unhelpful. After some time had passed the rep decided I needed to delete data to provide space for the download on my HP Athlon silver laptop,

After, sometime I was able to delete enough data to accommodate Windows 10. When that was unsuccessful a new rep suggested I dispatch a screen shot of the page causing the chokehold. Now I was told that because of my security system and incompatibility I would need to acquire another computer, a flash drive and delete significant data from the subject HP Athlon. I was preparing to travel for a month and explained that process was not available to me and I requested a simple refund of the $32,00 they charged.

MS declined the refund, offered a credit in the online store (for which I had no use) and discontinued any efforts to provide a solution. I filed a complaint with PayPal and the Better Business Bureau. During the PayPal attempted resolution MS accused me of fraud (a defamatory assertion) and claimed they could not re-use their product therefore I was further denied a refund. I explained their loss was illusory, since I too couldn't use the OS and I had actually suffered a monetary loss by paying for something I did not receive. Ultimately the PayPal resolution process, which was unhelpful and only consisted of pointless cross arguments in email exchanges closed the complaint and false claims that I didn't respond. MS relied on its own adhesion policy to deny a refund and by extension provided a service that was unmerchantable and outside what is commonplace in the industry. I encourage to buyers to beware of contacts with the MS store.

Date of experience: March 09,2024

Products used:
None - inaccessible

Service
Value
Shipping
Returns
Quality
Thumbnail of user brettc14
3 reviews
6 helpful votes
February 7th, 2016

Love the new stack, MS really moved up their service

Thumbnail of user richarde23
16 reviews
11 helpful votes
July 25th, 2015

Doesn't matter if you spend $500 on software with Microsoft. If you forget the password they can't find it and they send you by phone to the Philippines! I assure you, after repeating 16 digit keys and your name and address... You'll just keep being passed from incompetent to incompetent! Oh and don't buy any Microsoft products through best buy. They are the absolute WORST.

Thumbnail of user jacobf28
16 reviews
99 helpful votes
June 16th, 2016

I believe it is very safe to say that Microsoft would have never offered any of their software for free if it weren't for Google Docs. That being said, I do believe that the Office platforms online are much more valuable than Google Docs due to their universal use in the professional world, but they are much less accessible (they don't advertise it very much) and are pretty slow.

Regardless, I still gave this 4 stars because it is taking a valuable platform that we all use and offering it for free, I can never be too mad about that.

Thumbnail of user lawrencem51
2 reviews
1 helpful vote
December 29th, 2016

Timely and smart business delivery.
No fake or fraudulent tracke record

Thumbnail of user satyamk
14 reviews
4 helpful votes
February 27th, 2016

Services as well as product performances is better than else

Thumbnail of user danilap
7 reviews
2 helpful votes
September 13th, 2016

He realizado varias consultas en línea y me responden de inmediato

Thumbnail of user daves233
7 reviews
13 helpful votes
March 23rd, 2017

Regulation needed these jokers still think end users "need" ms products... good thing they have most of corporate America snowed..

Thumbnail of user levert
2 reviews
2 helpful votes
October 14th, 2017

Took antivirus from agent and it was 2 times cheaper online i was cheated by a fraud company, they have changed there toll free number too...

Shameless

Thumbnail of user jeffreyw22
7 reviews
6 helpful votes
February 28th, 2015

The price point of $9.99, if you sign for a year, is a PERFECT price for the general user AND they include ALL of the applications for that price. Adobe should look to Microsoft's model to price their software!

The software works GREAT and we have had NO problems with any of the applications.

Thumbnail of user jennifers285
3 reviews
2 helpful votes
September 22nd, 2016

I love it! So helpful but cost too much :(

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Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Save documents, spreadsheets, and presentations online, in OneDrive. Share them with others and work together at the same time.

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