• OfferUp

OfferUp

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Overview

OfferUp has a rating of 1.1 stars from 861 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OfferUp most frequently mention customer service, phone number, and credit card problems. OfferUp ranks 701st among Marketplace sites.

  • Service
    220
  • Value
    198
  • Shipping
    154
  • Returns
    141
  • Quality
    182
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
58
267
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • So I contact customer service and no one responds for 4 days and their response?
  • Cant resolve simple issue no phone number or live agent.
How would you rate OfferUp?
Top Positive Review

“I have only had Great Experiences”

Debbie M.
6/12/20

I have made over 10 purchases in the past 6 years and I love it. I do not interact with anyone that has less than 10 sales and I always meet at a place like Walgreens or a gas station. I always meet during the day. The items are really great and some people are really just trying to make a few dollars or get rid of something I may need. I furnished my retail space with things from Offer Up and always paid 80 to 90 percent less than retail.

Top Critical Review

“Thieves”

AP J.
11/16/23

On or about September 2,2023, I purchased a modem from the website Offerup. When the modem came, it was discovered by Comcast that it was stolen. When I reached out to Offerup, I was told that I did not dispute the claim on time and due to their policy there was nothing that could be done. I even contacted the seller and they read the message with no response. I disputed the information with the bank. Several weeks later, the charge was reversed.

Reviews (861)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (137) phone number (47) credit card (18) cash app (6)
Thumbnail of user marcosb66
2 reviews
1 helpful vote
August 2nd, 2021

Offer up is a great place to locally sell your items. Online shoppers looking for the cheapest price on new or used items can usually find it here.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shenb3
1 review
0 helpful votes
April 2nd, 2022

A site that sales cars and other merchandise it's cool you should try I liked it and I still use it anything you're looking for they had it

Tip for consumers:
Whatever you need they have it get a picture of it first

Products used:
A table

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnas225
1 review
1 helpful vote
August 13th, 2019

I have sold a few items very quickly and met some incredible people. But be aware I ran into a scammer who tried to send me a Certified Check claiming only way to pay. He would have cleared my bank account if I would have deposited it

Thumbnail of user lindap544
2 reviews
13 helpful votes
February 4th, 2019

Love the app but buyers say they want to buy your product, you say ok but don't hear from them again OR they ask you to hold it a few days and you don't hear from them.

Thumbnail of user joannes77
1 review
7 helpful votes
September 18th, 2017

I read the reviews, and most were so poor. People not following through, bad offers, etc. Get over yourselves. It's a great place to post stuff you want to see. Keep an open mind and laid back attitude. If you are not willing to negotiate a price, go to eBay. This site has value.

Thumbnail of user mateog4
15 reviews
51 helpful votes
February 24th, 2018

This app makes it easy to sell your used items. Just open the app take a picture, name your price and get offers from people in your area. I sold a few old toys and a couple couches within a couple hours.

Thumbnail of user bobc148
2 reviews
2 helpful votes
December 17th, 2017

I live in Los Angeles and was trying to sell some phones I got from a dealer who needed to make room, I failed to sell for 5 weeks on letgo and CL but finally got a buyer who did low ball me to four fifths what I wanted but I sold them for a profit, I love this app!

2 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.

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