I bought a ring for the first time online. A real looking ring when I got it, it was a plastic costume ring. I reported it in 1 day and sent pictures. They told me I took to long to send the information they are liars and they are cheats. There policy is a lie and they do not live up to it. I paid over 50 dollars for a plastic costume ring. They don't care. Other buyers were writing me saying no matter what I do I will not get my money back it seems to happen a lot I guess. Horrible place don't buy anything from this website. The ring on my finger is what I received. The other pictures is what she advertised and they did nothing. It's clear as day I was scammed. I would never sell or buy anything from this place again and I will tell all my friends the same.