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Texas
78 reviews
49 helpful votes
Follow Sam R.
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All my life I've had very thick and bushy brows that whenever I let grow out would be very hard to manage. By the time I would get home my eyebrow hairs would be going in different directions. Ive tried a lot of failed products that didn't help my brows stay in place but the nyx "the brow glue" became such a staple in my makeup routine. The consistency feels exactly like glue and holds my brows in place the entire day!

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Date of experience: March 20, 2022
Illinois
2 reviews
0 helpful votes
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Best cosmetics ever
April 8, 2022

NYX is one of the best companies in this business with its wide spectrum of goods and high quality!
Especially precious are colors that can be found within their cosmetics series. The best! HIghly recommend!

Date of experience: April 8, 2022
Portugal
1 review
1 helpful vote
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Téo years of Waiting
February 12, 2023

Two years of waiting and almost a month that I received products all broken, They ignore my messages and do nothing. Nyx didn't need to behave like this, she knows that there are people who are hurt but pretend not to see it. Such behavior is not acceptable. I keep waiting for them to give me back what is mine.

Date of experience: February 12, 2023
Netherlands
2 reviews
33 helpful votes
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Highly recommended
August 3, 2021

Zero negative words to say about NYX. By far one of my favorite make-up brands. Extremely affordable and gets to me so fast. My fav is the NYX vinyl liquid eyeliner have been using that for years now so good!

Date of experience: August 3, 2021
AE
11 reviews
3 helpful votes
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Wife adores them
August 8, 2023

My wife always tells me that he buy cosmetics only from this brand. Uhm... I guess her favorite highlighter or stuff like that made out of this brand too.
I basically gifted some cosmetics from Nyx to here, and she was quite delighted. Imagine, I was forced to remember all these names of "woman" stuff to buy them... It's a torture :D

Date of experience: August 8, 2023
Ukraine
2 reviews
0 helpful votes
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Great
March 18, 2021

I have been using NYX cosmetics for about a year. I have - eyeshadow palette, eyeshadow foundation (my favorite!), Concealer, matte lipstick, powder and blush.
Immediately advertising the foundation for the eyeshadow - be sure to try it. All my adult life I was dissatisfied with the fact that the shadows rolled down after a while. And it does not matter, expensive shadows, high quality or vice versa. The result is the same, with a time difference. After getting to know the base for the shadows, NYX was honestly in a pleasant shock.
The concealer and powder are very decent too. The first one even ousted a similar product from my cosmetic bag, but 2 times more expensive.

Date of experience: March 18, 2021
Australia
60 reviews
29 helpful votes
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Affordable makeup options!
January 26, 2021

I love NYX makeup - it's affordable and cruelty free. There's such a great range of products to choose from, my favourites are the lip butters and eyeshadows. The website is easy to navigate and you can search for all the products & prices on there, however you cannot buy directly from the website in AU. It directs you to the Priceline website, which is no problem and super easy to use, too.
The quality of the makeup is incredible, especially considering the low prices. Overall, one of my favourite makeup brands.

Date of experience: January 25, 2021
Florida
1 review
0 helpful votes
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Matte lipstick
August 29, 2022

I got drunk af for my birthday, drank all night, puked out the passenger side of a car, slept, & woke up with this lipstick still on like I had just applied it. To say I'm impressed is an understatement. Great product.

Date of experience: August 28, 2022
California
1 review
11 helpful votes
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They effectively don't let you cancel an order placed at night because of their customer support hours, and they marked most of their items as final sale discount so I couldn't return it. Shady company.

Date of experience: March 14, 2019
Washington
1 review
1 helpful vote
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Worse Company
July 6, 2023

I ordered products June 25 and wondered why I didn't receive any notification after 3 days. I contacted agents through their website and someone finally decided to tell my order couldnt be process after they took my money and canceled my order. The principle was if I have not reached out no one would have said anything! I'll never buy from their company site again.

Date of experience: July 6, 2023
Argentina
3 reviews
0 helpful votes
Follow Maiten S.
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I bought an eyeshadow palette (ultimate bright) and I don't regret it all. It's an amazing choice of colors and the pigment it's really -maybe pun intended- bright. The only thing it could get better its the purple eyeshadow. Must clarify that it was a gift, and I didn't need to use the customer service.

Date of experience: January 4, 2022
Ukraine
3 reviews
0 helpful votes
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I just did not put one star for the quite controversial experience of using a foundation (can't stop won't stop) which really looked awful on my face, maybe it was just only my such experience and for others, it will be nice, but not for me. Everything else I really love, especially glitter for face makeup and body, which looks totally awesome on the face, especially on eyes as a shadow, looks really festively, moreover, shadow palette (ultimate utopia) which looks perfect on different faces, colour skin, eyes shaped and so on.

Date of experience: August 10, 2021
Lithuania
1 review
0 helpful votes
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Advent calendar
January 11, 2023

These calendars are crazy popular this Christmas and I was excited to open 24 MAKEUP gifts but was left disappointed. I bought this calendar as shown in photo for 60 fvcking dollars. Of course it's my bad that I didn't check online what was gonna be in it but I wanted it to be a surprise. More than a half of those "makeup" gifts contain useless coupons that everyone threw away. What the hell does a photo album have to do with MAKEUP? I was embarrassed to open every coupon. Shame on NYX. I can't even use my NYX makeup anymore because I get an Ick of this unpleasant event. Whoever designed this, fvck you, I hope you get to be as disappointed about your life as I was about this calendar. People are at loss for worlds. Why don't we nominate the most expensive and worst advent calendar in history. AND in addition, every product i got was small, but the boxes they were in were so unreasonably big, seems like someone wanted to make a big looking calendar for cheap as possible.

Date of experience: January 11, 2023
Alabama
19 reviews
85 helpful votes
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But I absolutely hate their shipping. Honestly they said my stuff was shipped the next day. Come to find out it was never shipped. I had to contact them and they finally sent it out. It'll be 9 days tomorrow and I still haven't received my micro brow or my lipstick. To be fair today is a Holiday but had they shipped it out like they said they did I wouldn't be where I'm at now.

Date of experience: May 29, 2023
New Zealand
3 reviews
12 helpful votes
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Love them!
May 14, 2020

Bought really a lot. Usually in stores, but online too. My signature lipstick is from here and everyone tell me I'm like a goddess with it. Such a pity they don't have it anymore!

Date of experience: May 13, 2020
Illinois
1 review
0 helpful votes
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NYX products are of consistently high quality and value enabling most to wear professional makeup products seamlessly. I am especially fond of the lip, cheek and mascara options.

Date of experience: August 30, 2023
Netherlands
5 reviews
41 helpful votes
Follow Bob L.
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I wanted to buy their new line of liquid suede lipsticks online. They were sold out for MONTHS. I emailed them a while ago to ask if they were coming back in stock, or if they had been limited edition. They never replied. I also asked them on facebook. They never replied. 10/10 customer service. Now SOME (not all!) of the lipsticks are back in stock and I don't even feel like buying them anymore. I'm sure the quality is great. The customer service is just nonexistent.

Date of experience: December 2, 2015
Canada
1 review
1 helpful vote
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My order came after 4 weeks of waiting and one item was missing.
Multiple attempts via email regarding addressing the matter and as of yet no replies to my emails.

Date of experience: June 12, 2023
Illinois
4 reviews
21 helpful votes
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I ordered 5 products from this company. 2 out out of 3 eyeshadows were crumbled because they were not properly packaged. In the past week I have attempted to call their customer service 4 times without an answer. They obviously do not have enough people working. Each time I am told by an automated system everyone is busy, I will recieve a call back etc. I also tried email through the contact form on their website with no reply after 3 days. I regret ordering from their site and wish I had just ordered their products through another retailer.

Date of experience: March 7, 2017
Rhode Island
1 review
8 helpful votes
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NYX Cosmetics customer service is nonexistent. I tried calling them for one week with no success. I would call their number and be put on hold and am told, after 20 minutes waiting, to call back later... they are too busy with other customers. I call back and am asked if I want to receive a callback. I say yes. I get a callback saying that they are too busy with other customers and I should call again. This is unacceptable. I must have called 10 times, asking for a callback. Never was able to talk with anyone all week... and it was about placing an order!

Date of experience: February 24, 2017

Overview

NYX has a rating of 3.3 stars from 30 reviews, indicating that most customers are generally satisfied with their purchases. NYX ranks 11th among Cruelty-Free sites.

service
8
value
11
shipping
8
returns
5
quality
11
+1