Nutiva

I ordered some extra-virgin avocado oil from this company. The package said "12 fluid ounces," but when I weighed the actual oil on my digital kitchen scale, it came to only 11.4 ounces.

Since this oil was very expensive, I called up customer service and told them about this. The guy I talked to was Tom. First, he told me that since the density of avocado oil is different from that of water, it won't weigh 12 ounces, but he couldn't give me the exact density. I told him that he should be able to provide such information to customers. Then he became nasty, stating he wasn't going to "argue" with me about this. I said that I wasn't going to argue with him either, and that I could easily take my business elsewhere. His response: "PLEASE DO." I was shocked at his rudeness.

Anyway, I eventually called customer service back and talked to Norma, the supervisor. She apologized several times for Tom's rudeness, indicating that they've had problems with him in the past. She promised that this would never happen again, and also sent me two complimentary products to make up for my inconvenience.

Incidentally, while Tom was technically correct that the density of extra-virgin avocado oil is not the same as that of water, he was wrong in saying that they didn't shortchange me. It turns out that 12 fluid ounces of this expensive oil should weigh about 11.85 ounces, not 11.4 ounces. Well, that's a difference of almost 60 cents!

Anyway, since Norma was so nice and apologetic, I will stay a customer for now. They do have excellent products, but just be careful that they don't shortchange you.