NusatripReviews 24

Nusatrip is a horrible booking company. I booked my ticket from KL to Mexico for over 14million IDR via China and Canada. When I learned that I needed a Canadian transit visa for the 7 hour transit, I knew I would not have enough time to obtain the visa, so we contacted them and asked them the reroute. They said they could reroute the flight without having to transit to Canada/USA and asked me to pay another 5,8 million IDR. When I asked for the breakdown of it, they just said that was just the number that came out of their system and it can change anytime. I decided to pay the fees, at least it would be rerouted. The new ticket was confirmed and sent with the new route KL -China - Mexico.
Three days before flying I called them again about something else and now the operator said all flights to Mexico would go via Canada or USA. That was shocking because they charged me an extra 5.8 million clearly to avoid Canada/USA cos I didn't have enough time to get the transit visa. The new ticket that they issued also didn't show that the plane would transit in Canada. They said because it's a stop over, it doesn't appear on the ticket! They are not helpful at all and when I asked them either to reroute or refund my money, they just said if I wanted to get a refund I would get only 11 million refund (out of the total 20 million that I paid) and I should do it right away cos it may change anytime. That would be the first and last time for me to use such company. I have all email and phone conversation record to prove how unethical and dodgy they are. Now that I checked for their credibility from reviews, actually they have done even worse things to other people! Never risk your time and money with Nusatrip.

We bought a ticket from Maumere to Denpasar and an onward ticket from Denpasar to Jakarta. Nusatrip sent the e-tickets and everything seemed to ok. I have heard that some Indonesian flights sometimes are delayed, so I checked the flight history of our planes. I found out that the departure we have bought did not exist. The first flight from Maumere was more than an hour later than our departure time. I contacted Nusatrip and they had to admit our ticket was wrong. However, they were not going to do anything about it. The later departure meant that we would miss our connecting flight. We asked Nusatrip to change our connecting flight. They said we should pay more than IDR 2,000,000 to change to a later flight. We told them that it was their fault that we could not reach our connecting flight but again we got their 'rubber stamp' "We are sorry for any inconvenience caused" We had to buy new tickets from another company and we lost nearly $500. Avoid this company at any cost, or at least search the internet for reviews of Nusatrip before you buy anything.