NusatripReviews 24

Nusatrip is a USELESS intermediary between client and domestic airliners that charge a small fee on their ticketprices, but WHEN you face a cancellation (remember the virus?) you have to wait an INSANE time whereas you can get it reimbursed QUICKER and 100% form the airliner DIRECTLY if you book it DIRECTLY from the airliner. But even WORSE is the fact that even IF you expressed the wish to CANCEL officially via EMail, the NUsatrip staff INVENTS a condition so to STALL the cancellation and YOU dont get the full information (believing the message is a COPY/double or ends in Spam or you think it does NOT matter; the ORIGINAL COMMAND STANDS.) and NEVER GET another HEADS UP. Which results in the fact that the original cancellation is NOT passed on, and YOU are fukkked and find out ONLY % MONTHS LATER that you get NOTHING!
You LOSE!
Avoid Nusatrip and book your domestic flights with the original airliners! Nusatrip is USELESS!

Masih agak sulit kalo mau beli2 tiket, gak mudah, masih kalah sama kompetitor lainnya, kadang masi bingung gitu di appsnya

I've always been a bit hesitant when it comes to online booking platforms, but my experience with nusatrip.com has genuinely changed my perspective. I was planning a surprise anniversary trip for my spouse to Bali, and the choices and recommendations on their site were spot-on. I especially appreciated the detailed descriptions of hotels and activities, which made it easier to select the best options for our preferences.

Booking was a breeze, and customer service was prompt when I had a query regarding our itinerary. Our trip was splendid, from the tranquil beach resort to the picturesque sunrise trek we opted for.

The only small hiccup was that I wasn't immediately aware of an ongoing promotion they had, and I had to contact customer support to avail it. It would be better if such deals were highlighted more prominently. Nevertheless, it was a minor issue in an otherwise seamless experience.

All in all, I'd highly recommend nusatrip.com for planning your next journey. Safe travels!

I purchase a hotel stay in novembre 2022, via Nusatrip ( to encourage an Indonesian company) the reservation had a FREE CANCELATION CLAUSE t i cancel it a month before the limit date despite that Nusatrip customer service that i would MAY BE credited to my credit card in 3 MONTHS!
Its really a bunch of incompetents NEVER AGAIN i will do business with them

IF I COULD GIVE A ZERO STAR I WOULD! THIS IS AN ABSOLUTE SCAM SINCE THEY ASKED "ME" FOR THE PROOF FROM THE AIRLINES WHICH SAID THEY THE AIRLINES REFUNDED THEM FOR MY TRIP WHICH WAS CANCELLED BY THE AIRLINES THEMSELVES ABOUT AN YEAR AGO. THEY ARE EXTREMELY UNPROFESSINAL AND JUST EAT OTHERS HARD-EARNED MONEY. THEY STILL HAVE KEPT MY REFUND MONEY FROM THE PAST YEAFR AND I AM SO READY TO START A LEGAL COURT PROCEEDING AGAINST THEM AND THEIR ACTIONS. THE MOST PATHETIC SERVICE! INSTEAD, NO SERVICE AT ALL! THEY ALWAYS REPLY TO ME WITH THEIR GENERIC REPLY SAYING THAT THEY HAVE ACKNOWLEDGED MY EMAIL AND WILL GET BACK TO ME AS SOON AS POSSIBLE. THEY NEVER DID! THEY ARE THE WORST!

Never book anything through NusaTrip, it is a straight-up scam!
I tried to book a flight through them - the booking seemed successful. After few minutes I got an email saying that my credit card payment was rejected and I needed to initiate another payment again within half an hour otherwise I would lose my ticket.
I thought 'oh weird, I thought it went through' but following their instructions I have made another payment to secure the flight.
Guess what... My card was charged twice.
Luckily I noticed by checking my CC statement and talked to the customer service to ask for a legitimate refund.
Guess what? Now they refuse to issue any refund for the ticket even though it was their request to proceed with another payment (I also have their email)
NusaTrip = Scam

I booked a plane ticket with a visa debit card payment. I received the e-ticket but then there was another email notification that the payment was canceled and I checked that the money had not been reduced, so I paid for the ticket for the second time and I received an e-ticket with a different code. The data from the bank is still the same, namely the money has not been reduced but this time there is no email stating the cancellation. I confirmed to nusatrip and they couldn't help anything. Very ridiculous. Nusatrip seems to only work as an arm-lenght, but interferes by sending misleading notifications, and then does nothing

Tijdens de coronacrisis waren we geblokkeerd in Myanmar.Op advies van de Belgische ambassade boekten we ticket Rangoon Brussel met Nusatrip voor 2 personen, kostprijs 1671 euro's.Na 2 dagen kregen we mailtje dat de vlucht geannuleerd was met hoop blabla, uiteindelijk zijn we moeten, terug komen met vlucht van Swissair en Belgische ambassade, nogmaals 3200 euro. Nusatrip verdient het niet als bedrijf te werken. K snap niet hoe indonesische autoriteiten dit toelaten

Booked return flights for 3 people in December 2021 through nusatrip.
When we went to check in, we found the flight had been cancelled, Nusatrip didn't know the flight was cancelled until I called - and said they couldn't get us an onto alternative flight.
We lost our holiday, lost the hotel I had already paid for and had to scramble to find alternative accommodation as we were expecting to fly out that day.
It turned out the insurance I purchased from nusatrip to cover the trip doesn't cover flight cancellation.
They said they could only give me a refund voucher and that it might take months...
3 months later, still no refund, no updates and calling customer service only results in a message to say that the refund is "in progress", but they don't know how long the process will take.
Frustrating, disappointing and ruined our family holiday.

This has to be one of the worse customer service for booking flights, they are king of say one thing & when that make a mistake, they blame the customer instead of accepting responsibility for their mistake and /or they pass the buck onto the airlines is the issue not them! Then when u request to speak with a manager or supervisor, they say don't have or they don't do customer service?! What? So when the rep makes a mistake, there isn't anyone to genuinely help u with your issue, before this bad experience, they were actually worth the discount but now I'll just pay the extra money with Traveloka because at least they have some form of Customer Service & actually help their customers, NusaTrip just blames the customer and no one can help!

The agent took my money for a flight and then the flight was cancelled - but refused to give me a refund.

How are the directors of this company not in jail!

NEVER EVER MAKE A MISTAKE OF USING NUSATRIP! YOU WILL REGRET IT!

All international flights got cancelled when Covid started to spread. Countries went on lock down. I applied for cancellation just to make sure they refund me inspite the fact that no airlines already travelled that time. They said in March 2020 I will get a refund, we are in Feb 2021 already but still they aren't refunding me. Calling their hotline numerous times now only a machine answers and you can't even leave a message. If you email, you get a stupid autoreply.

Do not make booking with Nusatrip.com. It's a company that don't provide refund even when the refund by airline is in. Customer support via email and the customer support when I make phone call providing different information. When I called the helpline in June, customer support person said already have the refund from airline. But when I email for an update of the refund status, keep telling me still checking and could not provide me with details. The only thing they could do is apologise for the inconvenience caused. Stop holding my refund if you already have it