Overview
NorthlineExpress has a rating of 4.5 stars from 2,205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NorthlineExpress most frequently mention customer service, good quality and timely manner. NorthlineExpress ranks 1st among Fireplaces sites.
Instant Feedback
Excellent, packing was outstanding, product was as advertised.
Website is user friendly and checkout was with ease
Ease of using website and ordering. Excellent pricing
Great quality and craftsmanship excellent delivery
Fast and easy, Exactly what I needed, ann in one place.
The search on the website was quick and the ordering process was really quick and easy
Easy to use would use again could use better instructions
Exactly what I ordered and what I needed. So I bought it.
Easy and fast. Good chat customer service when I was checking the status of my order
Don't hesitate. A great company to get fireplace products.
Great website. Great communication. Delivery as advertised.
Appreciate free shipping and paypal availability. Quality product.
Very satisfied with product & delivery………………………………………………..
Website is easy to use, find what I was looking for
They had the color I needed at a reasonable price.
Problem not resolved. Must add more characters to satisfy length requirement.
Dear Mario, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Very prompt delivery, item as described, good quality
Do your own research. Pipes are proprietary. I did not know that.
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- Roscommon, MI, United States
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Business History
Northline Express is based out of New Stanton, Pennsylvania, along with its parent company Online Stores Inc. Northline Express primarily operates out of a warehouse in Youngwood, Pennsylvania and Sparks, Nevada for the shipping and manufacturing of its products. The latter was added to aid and assist in this process to better serve its customers on west coast. Northline Express has two of the very own brands of products with WoodEze, a line that consists of a variety of firepits, firewood racks, camping supplies and heaters and with FiveOaks, a line dedicated to outdoor patio furniture.
Northline Express has a dedicated YouTube channel, NorthlineExpress which has over 17k subscribers. The channel focuses on product reviews, demonstrations, installation and general product information.
The Northline Express site has an exclusive chimney and stove pipe planning guide, named Chimney Wizard which helps customers find and discover what kind of product is best suited for their custom chimney and stove pipe installation needs.
The site does feature products from popular brands in the chimney pipe field such as DuraVent, Selkirk and Shasta Vent.
The site does offer wholesale of its products to qualifying customers and was the reason behind the creation of the WoodEze brand.
Northline Express has received positive feedback from consumers and publications.
History
Northline Express started out as a smaller family-owned business by Rob and Joe Cochran in 1994, where it ran independently until 2017 when it was acquired by Online Stores Inc.
The Northline Express brand WoodEze was created in 2007.
Recognition
2021:
• Northline Express was ranked #14 in Best Online Shops in "DIY, Tools, Supplies," category by Newsweek
2020:
• Northline Express was ranked #1 in Best Online Shops in “DIY, Tools & Supplies” category by Newsweek
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, we understand that not offering Free Shipping for your order is frustrating and would like to apologize for this inconvenience. We invite you to review our policies regarding Free Shipping here https://www.onlinestores.com/shippinginfo.html and hope that this addresses your concerns. Thank you for your feedback as we strive to do better and serve our customers promptly.