From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Pipe arrived earlier than expected, I have not assembled or installed yet. Appears to be in good condition.
Went well start to finish easy to assemble no flause socket and screw driver done deal
I'm no expert on chimney caps, but it arrived quickly, the transaction was easy. Would have given perfect 5 but the cap was dented along the top but the box/packaging was in good shape which tells me it was dented before it was packaged. But, dented chimney caps are not the worst thing in the world. No time to return it, got to get those contractors when you can! Doesn't look that bad from the ground up as it does up close:
Item arrived damaged in a plastic bag. Sent photo of damage with description to customer service.
Received response item was reshipped. Waiting for reshipped item to arrive.
It came earlier than expected and just as advertised, so we are happy
Very quick service. Items packaged very well. Customer service was very helpful.
Not pleased with the chimney flashing. If it wasn't so big and didn't need it right away would have sent it back.
Received my tee w/ clean out and am pleased with product but was just placed in shipping box without any bubble wrap, paper etc so when I received it, the product had small dents from being tossed around during shipment, box was in rough shape.
Solved my problem quickly. Had a delivery problem which caused damage to first chimney cap. New one arrived is just a few days.
Had to return product (my fault), best ever return policy in my history of ordering, thanks you.
Glad to find what i wanted and more
Good so far! HRW060ML 6000 Btu propane radiant heater for Alaska. Bought one last year, bought 3 more this years. Small space heaters. Work well, but no thermostat so you have to monitor heat, or accept what temperature it holds at.
Overall it was pretty good due to price compared to other brands/ sites
Great! So far, so good! Installation was extremely easy. My application was to cover a gas fireplace wall vent that mice had found as easy access into and out of the fireplace and birds loved to build nests at the top of it! Not any more……,
Experience was positive. Product arrived in good condition.
Over charged but was able to get it corrected. Never was informed when it was finally shipped. Shipping company did exceptional job delivering and was helpful by not leaving it at the curb.
Nice selection of quality American products!
Six ft length
Thankful you have this product in stock! It's becoming hard to find.
I had ordered two pieces of stove pipe.
FedEx showed delivery of both boxes, however only one box had been delivered.
I called customer service about the issue and they got in touch with FedEx about the missing box.
They immediately sent out a replacement, while trying to figure out where the missing box went.
Best customer service I have received, highly recommend this company!
The log storage unit arrived on time and was very easy to install. I hope that my Amazon points were applied.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kate, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!