Northbound Gear has a rating of 3.2 stars from 1,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.
The website is easy to navigate and I have ordered several times.
The title says it all. I buy their rugged trousers for my brother who walks dogs daily. He is a punisher on his clothing, but the Northbound trousers hold up to daily use: no rips, or zipper issues or wear. I'm amazed. Thanks!
The shopping is fine, I just think one should be able to use their points, plus a discount code :)
The product is great (water proof jeans) but the delivery was very slow. I also ordered a backpack on January 25 which I have not received for the trip I am presently on, we left on February 13. Very disappointed bot receiving the item.
I chatted we customer service over a week ago but that didn't;t seem to make any difference.
Ordering is easy and the product selection is great.
They took so long to arrive that I won't be able to really put them to the test until next winter.
Very disappointed with shipping time.
Good product….took a long time to arrive. I also don't appreciate being told by a robot that I have to put in a minimum 50 letters!
There was a slight delay in the shipping, I got a very fast response from the company when I contacted them and the pants ended up arriving not long after. Very good quality hiking pants, unique design. Will be looking to order other products from them.
Our engineers are onto their 2nd pair of Men's "Adventure" WaterResistant Pants. Fleece lined for warmth, water resistant and stretchy for comfort. Very tough wearing, last a long time.
Very warm, not a hot weather pant. However, they are very, very, comfortable.
I am quite offended by the addition of the tip function at check out. Just about did not order. With how much prices have gone up on everything I am triggered by machines that think up to a 25% tip is reasonable and automatically earned
The ordering process was great. I was frustrated with the lengthy delivery process until i realized that although designed in Canada was manufaktura overseas. Have to say that although the product is warm to wear outside in the snow. Both pair have had issues with item coming apart in the washer
Easy to navijate and finalize my order
Pants worked well for snowmobiling and skiing. Definitely a good pant for the Canadian prairie winters.
Don
Originally purchased these pants for myself. Loved them so much I bought two more pairs. Also bought
For my wife, sons and daughter. We all love them. Great for winter activities, fat tire biking, hiking etc
Superb and as previously experienced with my previous purchases
Always been satisfied with the quality and prompt despatch of Northbound Gear's products. Latest purchase was no exception. Excellent, thank you.
Slow response to my email asking about delivery schedule. Secondly, a slow response to requesting an exchange. Thirdly, slow/non response to exchange item I returned that I know has been delivered to Northbound. I'm to the point of canceling the exchange and asking for a refund.
I love my adventure camps! Wore them winter camping last weekend! :)
Easy to navigate. Wish shipping would go a little faster but it's well above satisfactory as well.
Prompt replies about questions! My credit union doesn't like it when I order with Northbound, and I have trouble. Maybe because it's Canada and I'm US?
I hemmed and hawed over what size to get. I choose wrong. Returned them and I am still waiting for a response/refund. It was expensive to return as you don't have free shipping on returns unfortunately.
Answer: So far the evidence is that it is a scam. Ask me in a year and maybe it will have arrived in time for next hiking trip.
Answer: China... apparently. Won't know for sure as not yet arrived.
Answer: Hi Elizabeth, I'm sorry for the delay. Upon checking, it shows that your order was shipped last October 14, however, there seems to be a delay with the delivery on the courier's end. They provided an update on the tracking information and I attached a link for your reference. https://www.canadapost-postescanada.ca/track-reperage/en#/details/1023038360005180 As much as I love to expedite the delivery, this situation is out of our control. No worries, I will reach out to the courier to see to it that the item will be delivered soon. Rest assured that your order will be delivered anytime soon.
Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.