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Northbound GearReviews 1,671

3.2
How would you rate Northbound Gear?
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Northbound Gear Reviews Summary

Northbound Gear has a rating of 3.2 stars from 1,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36

Instant Feedback

2,134 reviews
Pennsylvania
1 review
0 helpful votes
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Perfect, just what I ordered!
February 15, 2023
Updated review

The website is easy to navigate and I have ordered several times.

Date of experience: February 15, 2023

Easy and fast!
January 16, 2023
Previous review

Easy and fast!

Date of experience: January 16, 2023
Canada
1 review
0 helpful votes
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Best, most durable clothes for reasonable prices.
February 15, 2023
Updated review

The title says it all. I buy their rugged trousers for my brother who walks dogs daily. He is a punisher on his clothing, but the Northbound trousers hold up to daily use: no rips, or zipper issues or wear. I'm amazed. Thanks!

Date of experience: February 15, 2023

The shopping is fine, I just think one should be able...
January 15, 2023
Previous review

The shopping is fine, I just think one should be able to use their points, plus a discount code :)

Date of experience: January 15, 2023
Argentina
1 review
0 helpful votes
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Slow Delivery
March 17, 2023
Updated review

The product is great (water proof jeans) but the delivery was very slow. I also ordered a backpack on January 25 which I have not received for the trip I am presently on, we left on February 13. Very disappointed bot receiving the item.

I chatted we customer service over a week ago but that didn't;t seem to make any difference.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 15, 2023

Ordering is easy and the product selection is great
January 16, 2023
Previous review

Ordering is easy and the product selection is great.

Date of experience: January 16, 2023
Canada
1 review
0 helpful votes
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Ready for next winter!
March 17, 2023
Updated review

They took so long to arrive that I won't be able to really put them to the test until next winter.
Very disappointed with shipping time.

Date of experience: February 15, 2023

So far, so good
January 16, 2023
Previous review

So far, so good.

Date of experience: January 16, 2023
Canada
1 review
0 helpful votes
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Review
February 15, 2023

Good product….took a long time to arrive. I also don't appreciate being told by a robot that I have to put in a minimum 50 letters!

Date of experience: February 15, 2023
Connecticut
1 review
0 helpful votes
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Pants pants pants
February 15, 2023

There was a slight delay in the shipping, I got a very fast response from the company when I contacted them and the pants ended up arriving not long after. Very good quality hiking pants, unique design. Will be looking to order other products from them.

Date of experience: February 15, 2023
GB
1 review
0 helpful votes
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Good work trousers for our engineers
February 15, 2023

Our engineers are onto their 2nd pair of Men's "Adventure" WaterResistant Pants. Fleece lined for warmth, water resistant and stretchy for comfort. Very tough wearing, last a long time.

Date of experience: February 15, 2023
Illinois
1 review
0 helpful votes
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I like them
February 15, 2023

Very warm, not a hot weather pant. However, they are very, very, comfortable.

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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I am quite offended by the addition of the tip function at check out. Just about did not order. With how much prices have gone up on everything I am triggered by machines that think up to a 25% tip is reasonable and automatically earned

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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Delivery
February 15, 2023
Updated review

The ordering process was great. I was frustrated with the lengthy delivery process until i realized that although designed in Canada was manufaktura overseas. Have to say that although the product is warm to wear outside in the snow. Both pair have had issues with item coming apart in the washer

Date of experience: February 15, 2023

Easy to navijate and finalize my order
January 12, 2023
Previous review

Easy to navijate and finalize my order

Date of experience: January 12, 2023
Canada
1 review
0 helpful votes
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Winter pants.
February 14, 2023

Pants worked well for snowmobiling and skiing. Definitely a good pant for the Canadian prairie winters.
Don

Date of experience: February 14, 2023
Canada
1 review
0 helpful votes
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Quality pants for a great price
February 14, 2023

Originally purchased these pants for myself. Loved them so much I bought two more pairs. Also bought
For my wife, sons and daughter. We all love them. Great for winter activities, fat tire biking, hiking etc

Date of experience: February 14, 2023
GB
1 review
0 helpful votes
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Superb and as previously experienced with my previous purchases

Date of experience: February 14, 2023
GB
1 review
0 helpful votes
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Consistently good
February 14, 2023

Always been satisfied with the quality and prompt despatch of Northbound Gear's products. Latest purchase was no exception. Excellent, thank you.

Date of experience: February 14, 2023
Nevada
1 review
0 helpful votes
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Slow Response
March 16, 2023

Slow response to my email asking about delivery schedule. Secondly, a slow response to requesting an exchange. Thirdly, slow/non response to exchange item I returned that I know has been delivered to Northbound. I'm to the point of canceling the exchange and asking for a refund.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 14, 2023
Massachusetts
2 reviews
0 helpful votes
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Delivery
February 13, 2023

Delivery was longer than expected which was disappointing. Tracking and contacting NG was difficult.

Date of experience: February 13, 2023
Canada
1 review
0 helpful votes
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Adventure pants
February 13, 2023

I love my adventure camps! Wore them winter camping last weekend! :)

Date of experience: February 13, 2023
Canada
1 review
0 helpful votes
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Impressive to say the least.
February 13, 2023

Easy to navigate. Wish shipping would go a little faster but it's well above satisfactory as well.

Date of experience: February 13, 2023
Maine
1 review
0 helpful votes
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Happy with order
February 13, 2023

Prompt replies about questions! My credit union doesn't like it when I order with Northbound, and I have trouble. Maybe because it's Canada and I'm US?

Date of experience: February 13, 2023
Canada
1 review
0 helpful votes
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Northbound Gear
March 15, 2023
Updated review

I hemmed and hawed over what size to get. I choose wrong. Returned them and I am still waiting for a response/refund. It was expensive to return as you don't have free shipping on returns unfortunately.

Date of experience: February 13, 2023

Excited to try these pants out
January 10, 2023
Previous review

Excited to try these pants out

Date of experience: January 10, 2023

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.