I placed an order as a gift for my son for a 2015 Tyler Seguin All-star jersey and paid with MasterCard. I logged into my account to see if they had processed the charge and they had indeed. I never received an order confirmation so I emailed them via the "Contact Us" link on their web page to get the status and verify that my order was received.
I received an email from "Anna" in customer service who told me that the jersey I ordered is out of stock so I needed to choose another and for my trouble they'd send an additional jersey free. I just needed to tell them which two jerseys I wanted.
I sent her an email immediately so they could process and send my merchandise. I had questions regarding the "free" jersey so I sent those to Anna just to verify they weren't going to ding my card again.
In the meantime I received two emails from Capital One for charges they flagged as "suspicious." They immediately locked the account and asked me to contact them right away. In the 10 minutes from the time I got their email until I called them, another suspicious charge came through and was declined due to the lock on the account. The total of all three attempts were almost $2000. The first and second attempt were for the same amount as I paid for the jersey, the 3rd covered the balance.
Reviewing the attempts to use my card I found it interesting that two of them were the same price as my jersey and wondered if my card could have been compromised during the jersey transaction.
It's been 2 full weeks since they last told me my jerseys were on the way. They can't provide a tracking number and don't answer any questions that I ask in regards to delivery.
I'm thinking I'm never going to see the jersey. I'll give it another week and if it doesn't show up I'm going to give all their info to Capital One so they can investigate the fraudulent charges. I found an article on Reddit which tells you how to check to see if a website is real. In checking nhljersey.pro I've been able to obtain owners info and all IT info surrounding the domain. Maybe Capital One can get this person before someone else gets ripped off.