• NextDayPets

NextDayPets

Overview

NextDayPets has a rating of 1.8 stars from 109 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NextDayPets most frequently mention puppy mill, credit card, and application fee problems. NextDayPets ranks 102nd among Dog Breeding sites.

  • Service
    17
  • Value
    16
  • Shipping
    12
  • Returns
    8
  • Quality
    14

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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0
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What reviewers want you to know

Positive highlights

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Critical highlights

  • After no reply from the breeder, I messaged next day pets, and was ignored once again.
How would you rate NextDayPets?
Top Positive Review

“A HUGE Thank you!”

Jennifer S.
7/27/20

We are extremely thankful for next day pets.com! We had been searching for a puppy for quite sometime, and we were running into a lot of scam sites. The moment I called I spoke to a Tania M and she definitely reassured me that everything was going to be safe, documented and she always kept in contact with me! I have always said communication is key! I rate them 110%! We received Lemon Drop and she was excited and clean! Thank you for making our family unite during this pandemic year.

Top Critical Review

“HUGE SCAMMERS”

Deborah G.
4/9/23

Last year, after a long conversation with Next Day Poodles rep, Jasmine Henderson, I sent $500 via Zelle, as a down payment for the puppy I chose. Then came a flurry of shipping charges and other fees after I'd been told there were none. I'm a 68- yr old on Social Security, I could hardly afford the $500 but I honestly wanted the puppy for companionship. Jasmine Henderson refused to take my follow-up calls and, ultimately, I was out $500 for trusting Next Day Poodles. Don't make the mistake I did by trusting them … they have only bad intent to get your money SHAME ON YOU, you awful crooks.

Reviews (109)

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Reviews that mention popular keywords

day pets (26)
Thumbnail of user deborahg1839
1 review
2 helpful votes
April 9th, 2023

Last year, after a long conversation with Next Day Poodles rep, Jasmine Henderson, I sent $500 via Zelle, as a down payment for the puppy I chose. Then came a flurry of shipping charges and other fees after I'd been told there were none.
I'm a 68- yr old on Social Security, I could hardly afford the $500 but I honestly wanted the puppy for companionship. Jasmine Henderson refused to take my follow-up calls and, ultimately, I was out $500 for trusting Next Day Poodles. Don't make the mistake I did by trusting them … they have only bad intent to get your money
SHAME ON YOU, you awful crooks.

Tip for consumers:
Next Day Poodles and Pets is a thoughtless, no-conscience group of people who want to get your money. A pet will never arrive. The photo of the poodle I chose last year is actually posted today as an available puppy.

Service
Value
Shipping
Quality
Thumbnail of user jaimev32
1 review
22 helpful votes
April 8th, 2020

If the website is going to be called NEXT DAY pets, I expected some sort of response. I sent 2 emails to breeders, spent $50 (not $25, the website double charged us) to fill out one application, and paid the $6 to upgrade my account. None of the money I spent seems to have any difference in response times, or likeliness to get the puppy you actually want. I'm very disappointed. Do NOT spend your money or waste your time looking for dogs here.

Thumbnail of user dogsn
dogs n. – NextDayPets Rep

Please feel free to contact Next Day Pets directly so that we can look into the account you are trying to contact. support@nextdaypets.com

Thumbnail of user angelaw1561
2 reviews
0 helpful votes
July 14th, 2023

Created acct, was charged and nickel and dimed to be able to list my puppies. And to be verified. Now can't log in, poor customer service, can't find my adds, believe this is a scam site to get seller and buyers money by verifying and never actually allowing to buyer and seller to communicate unless charging them even more. Ridiculous

Tip for consumers:
Unfortunately these sites are all over charging more and more and never actually helping people get together.

Products used:
Tried to create ads for puppy for sale

Service
Value
Quality
Thumbnail of user akshugart
2 reviews
0 helpful votes
April 3rd, 2023

I love the puppy that I got, however, I made the choice to spend over 4,000 on an AKC Scottish Terrier. What I got was not AKC. I did not get any papers. I didn't get any follow-up information on how to get the papers or anything. So I spent $4,000 on a dog that can't be registered as anything other than a canine partner. I tried contacting the company and they have fallen silent on the message center that they set up.

Additionally, I was required to upload his post flight wellness check, which I did less than 24 hours after he was delivered. I uploaded the photos and received no reply even days after. This was required for the 3-year health guarantee. So apparently I got screwed out of that too.

Tip for consumers:
The site is called next day pets, but in no way are you able to get a pet the very next day.

Products used:
Puppy

Service
Thumbnail of user saminam6
1 review
6 helpful votes
November 8th, 2022
Verified purchase

If i could give a zero i would! If your a breeder do not use this site! Runnn! Long story short I sold a puppy through them. Met all their criteria, got health certificate, everything required for shipping. The buyer broke the contract, refused the puppy at 3 am, so he was sent back to me. I had to isolate him from his siblings for 14 days, get him retested again to make sure he didn't pick up anything. I was told I would be compensated the standard $599 since the buyer broke the contract. Now since apparently they lost the case the buyer won and now they are saying since it was a credit card dispute I'm not getting compensated. Mind you the puppy spend 6 days being transported there and back, he was emotionally damaged. I had to rehabilitate him to know kennels and car rides were okay before he was placed in a new home. And I had to discount him because of the trauma he endored through this whole ordeal. Here's the crap part if I broke contract in anyway I would have had to pay all the penalties. And the buyer would have been compensated. These guys don't care about you or your program. Just don't do it! Go though someone else. Or don't the old fashioned way and take care your own advertising. Very pissed off atm!

Thumbnail of user connied537
1 review
0 helpful votes
June 17th, 2023

We bought 2 Brussell's Griffon Pupps. 1 was over a year old and was in poor health only weighted 4 pounds she really appeared to be neglected very skidish an afraid of very thing. We are still working with her long way to go. The other 1 was scared and skidish he is doing a lot better playing now and greeting folks,he was a lot younger than her. I WOULD NOT BUY FROM THIS BREEDER AGAIN MOST LIKLEY A PUPPY MILL

Service
Value
Shipping
Returns
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Thumbnail of user thomast1913
1 review
1 helpful vote
May 4th, 2023

Back to it Rebecca Thompson sales all her puppies through this site and she is a scam. She changes paperwork after you buy a dog. And tells you stuff about the dog to sale it and this company backs her up to sale dogs. Rebecca Thompson answered and said she would fix her scam and never has and wont responsed to any contacts...

Service
Value
Shipping
Returns
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Thumbnail of user lindar1419
1 review
8 helpful votes
December 31st, 2020

I paid $25 for the background check then 2050 for the puppy then was asked to pay 2.5k for shipping which I was shocked. I was previously told no other fees. Could not afford that. I am out all my money and no puppy. I am an old working nurse and am now heart broken. What happens next? Here is a picture that states sold. Can anyone help me. When I checked on the business, Nextday PETS, I thought it was legit

Tip for consumers:
Don’t

Products used:
Dalmatian puppy

Service
Thumbnail of user dogsn
dogs n. – NextDayPets Rep

Hello LInda! Please provide your first and last name so we can refund the $25 to you. As for what else you paid, we cannot help get those funds back but we can contact the advertiser on your behalf to get their reasoning why. We will need the Puppy ID #. This puppy has been sold, and there is no way to pull up an account without the actual link to the listing or the Puppy ID #. You just provided an image. That does not help.

Thumbnail of user lillianm84
1 review
22 helpful votes
March 25th, 2020

Be ware of pet scammers using this site. I was scammed 2450. 00 by a Westie seller, Asian ringTX/OK. Since the scammed they have shut down their Westie websites. There web pages are pristine. Also 2 fake delivery services.
They also "sell" pugs, bull terriers, Newfoundlanders, German pointers (Maybe more) and kittens; Blue, Persian, Siamese, and hairless. They using the banking method of Zelle which has no fraud protection. Avoid Zelle in any business transaction. It is strictly for family of someone you know EXTREMELY well.

Tip for consumers:
Just do not use a payment without fraud protection. If these scammers find 3 suckers like me a day, they are making 92 million dollars annually.

Products used:
my scammers: febenwesties.com delivery service pramalogistics.com 918-
others: Darenwesties.com, Galybabies.com , tomelen.com, dimar.com, mallynewflies.com, antongsp.com polycattery.com,
fake accounts: *******@gmail.com *******687, *******@gmail.com, *******@gmail.com , *******@gmail.com , phone numbers are untraceable, fraud ID's of dead or elderly people.

Service
Value
Shipping
Returns
Quality
Thumbnail of user faithp68
1 review
3 helpful votes
November 14th, 2021

A few days ago I saw four male Wire Fox Terrier puppies for sale in Ava, Missouri. Asked for additional photos of the puppies and a video, also asked if we could FaceTime to see the puppies and meet the breeder. She couldn't because she only had a flip phone, and a million excuses as to why she couldn't provide additional information on the puppies. Eight emails later we find out she doesn't ship her dogs because it's too expensive, and we never received one picture of the puppies she is advertising. What a SCAM!

Thumbnail of user dogsn
dogs n. – NextDayPets Rep

Hello Faith. The breeder you are referring to has been with us since 2006. She has had 0 complaints until yours. Some breeders cannot provide the things you are wanting and choose to only sell locally. She is not a scam nor a bad breeder. She is just not equipped to send you the things you are wanting as well as shipping out of state. Most breeders can accommodate you it's simply a matter of contacting a few different breeders. We stand behind our breeders.

Thumbnail of user aliceb575
1 review
5 helpful votes
January 23rd, 2021

Michale Barnett from Perfect Puppies in Joplin, Missouri has been advertising puppies for sale as being AKC registered. They're far from perfect. On his FB page, people are complaining that the breeder never sends registration papers and refuses to answer calls, texts, and emails. I was supposed to get a fully registered GSD puppy and got a mixed breed, it turns out. I paid over $1000 for that dog. No paperwork, and wasn't even purebred. One woman says the same breeder sent her a puppy chock full of health issues. Do not buy from this puppy mill! It's a huge scam! And the moral of the tale is don't buy dogs online.

Tip for consumers:
Don't use this site, it's filled with scams. Buy locally.

Products used:
Puppy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robinj329
1 review
2 helpful votes
December 9th, 2021

The entire concept that there is even a website called "nextdaypets" is unbelievable. A purchaser knows nothing about who the real breeder or conditions are behind the charming photos posted. Equally as bad is that these irresponsible breeders will sell to pretty much anybody. What kind of idiot breeder sells a Golden Retriever to a 20 year old in the military? Seriously? What kind of life did that money grabbing unethical breeder think that this dog would have? Luckily, my son (the 20 year old in the military) came to his senses and admitted that it was a bad call. I now have a pup who is getting the treatment he deserves. Not that I wanted it, but someone has to take care of this poor dog that never should have been created and sold. What a disgusting website.

Value
Shipping
Thumbnail of user briannah148
1 review
9 helpful votes
December 21st, 2021

We signed up with nextdaypets a couple months ago. First off they topple about $2000 onto each transaction. Second they are terrible with communication and state they are not available on the weekends. When most people purchase dogs on the weekend so someone should be available. They do not let the breeder speak with prospective clients either so you have to rely on their "sales reps "who know nothing about your dogs or the breeds. They require that you use their transportation company. When we had a dog leave Florida to go to Rhode Island it took an entire week for the dog to get there. By the time the dog got there he was severely malnourished and dehydrated. The buyers did not want him because they truly thought it was a different dog. Please purchase your dogs directly from reputable breeders and not through this bogus website. If you have any questions please call me at *******822. Attached is a photo of the puppy the day he left and the day he got to the buyers house.

Lastly, the company did not like me exposing the truth of the matter. Attached is a screenshot of their message to me right after I posted this review.

Unfortunately bad business cannot always be covered up. They must think threats will deter people from expressing their negative and truthful experiences.

Products used:
I was a breeder

Thumbnail of user juliea1016
1 review
8 helpful votes
September 6th, 2022

I used NextDayPets as a breeder several years ago, but had stopped breeding for some period of time due to the death of my husband. I have now begun breeding again (different breed) and thought I would use them again. I started filling out a new account as, like I said, I have changed breeds. As I am completing the necessary info and adding a puppy listing, I realize that they are charging OVER ONE THOUSAND DOLLARS in addition to my puppy cost! When contacting support, they mentioned that I should sign up with their "Assurance" program rather than their "Signature" program, but what they don't tell you is that they still charge fees, it just puts the fees on the buyer's side and puts your listings WAY down within their listings making the breeder look like they are too cheap to pay for the good service. I cancelled before I ever got a listing up. They obviously only care about making WAY too much money off of my hard work as a breeder. RUN VERY FAST from this site.

Service
Value
Thumbnail of user ng83
1 review
1 helpful vote
May 24th, 2021

We bought a dog thru NextDayPets, but ended up not getting the dog and the breeder gave us a BS excuse that our pet was dying a few days we were supposed to get her. The representative did her best for us to try and get us the dog. But being the middleman, you are only sending the messages to the buyer. We had asked for a Vet checkup proof, and the breeder thought it was odd asking that. So that's when we thought things might be shady. A few days before, we were supposed to get the puppy, we got a call that our dog isn't doing very well. Anyways, do not get a pet here if the breeder seems off and they can't give you simple information like a doctor's report. It's like they have something to hide.
If you get a breeder form Missouri, DON'T do it. If the breeder refuses to communicate with you, then that's a big sign. Here's the breeder who's crappy, we spoke to a ‘Lorna', if that's even her name.

Tip for consumers:
Check breeders before buying pet!

Products used:
Purchase of a pet

Thumbnail of user johnr2573
1 review
15 helpful votes
July 19th, 2020

As they always say, It's to good to be true!
When you see low pricing and free shipping it is a set up. They respond by text very quickly but when you call and ask them lots of questions they start to fall apart. When we asked to see the papers on the puppies parents and other documents They refused and made up some poor excuses.

Thumbnail of user dogsn
dogs n. – NextDayPets Rep

Hello John, please send us the link to the listing or the Puppy ID # so we can locate the account.

Thumbnail of user stevea1115
1 review
15 helpful votes
October 3rd, 2020

Started off with $700 + 50 for shipping, strung along with letters and pics of Primrose a year old Pomeranian after they hook you they tell you your dogs needs insurance That will cost $1400. I told them I couldn't afford that that I'm disabled and only have limited funds available and please return my money and all of a sudden they stopped calling me and denied my request for a refund through Zelle the way I paid them through! Don't ever do it no matter how good they sound. Its a scam!
Haven't received any response about Zelle refund. Tried to contact Lamante Brown. Never received Zelle refund! Now what NextDayPets! Take Accountability for setting me up with this Scam! Notice the messages all say NextDayPets on them. Quit trying to get out of your site not setting me up with this scam! Enough! Are you going to refund my money or are you part of the scam! You choose! But it's one or the other! You let Mr Brown use your site, you should fix the problem! Until NextDayPets fixes this problem I'd say they are shady at best! Don't Deal with them! Save yourself heartbreak and money!

Tip for consumers:
Don’t deal with them! SCAM!!! Save your money!!! They don’t back the breeders they set you up with!!!! SCAMMERS!!!!

Products used:
In person breeder

Service
Value
Shipping
Returns
Quality
Thumbnail of user dogsn
dogs n. – NextDayPets Rep

Hello Steve! You did not deal with Next Day Pets for your transaction, you dealt with a breeder directly on our site. What is the puppy id # to the listing you paid for? You can do a chargeback through Zelle as well. Have you tried contacting them?

You still have not sent us the Puppy ID # to the listing that we asked for months ago. You did not purchase a Signature puppy. We vouch for those breeders. We do apologize that you are going through this. This is why Signature breeders exist now. Our marketplace will be gone soon where this will not happen. You should thoroughly do your research when purchasing any puppy online. Ask questions. You could have always contacted us directly prior to making payment. You can do a credit card dispute through your credit card company.

The picture you sent of Primrose is NOT from www.nextdaypets.com.

Thumbnail of user edwardc1211
1 review
1 helpful vote
November 22nd, 2022

I was on both sides of the fence. I am a breeder and let me tell you it isn't worth it. Buyers can really scam you by requesting a refund after they've received the healthy puppy. I thought, since buyers are protected I would jump and get a puppy I fell in love with. The breeder didn't have a website nor sold anywhere else. Surprise surprise, I was scammed because the dog wasn't real. There were no repercussion nor solutions offered. I strongly recommend you Google the breeder selling you the dog and ensure they are real. Read the reviews form other buyers and possibly check if they are also on other ads.

Tip for consumers:
Stay far away from this site!

Products used:
Puppy

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennifers1874
1 review
5 helpful votes
July 27th, 2020

We are extremely thankful for next day pets.com! We had been searching for a puppy for quite sometime, and we were running into a lot of scam sites. The moment I called I spoke to a Tania M and she definitely reassured me that everything was going to be safe, documented and she always kept in contact with me! I have always said communication is key! I rate them 110%! We received Lemon Drop and she was excited and clean! Thank you for making our family unite during this pandemic year.

Thumbnail of user susanb1844
1 review
7 helpful votes
February 22nd, 2020

No matter the number of adorable photos, Next day pets operates as conduit for mills and puppy brokers. Most reputable breeders do not sell through these sites and thoroughly interview buyers to ensure their pups go to good homes. How do I know? Because a puppy broker recently found, by the North Carolina Department of Agriculture, to house 286 puppies in cramped cages, resulting in cross-contamination of both viral and gastrointestinal illness, continues to list puppies on this site. Beware, and do your research. Failure to do so could end in hundreds or thousands of dollars in vet bills, or death.

Thumbnail of user dalec222
1 review
7 helpful votes
March 19th, 2020

I listed some puppies with next day pets paid for 2 months and at the end of the 2 months was charged 19.95 a month after catching it I cancelled the subscription. The thing is I never even had a inquiry other than scanners about a puppy. I have to take some responsibility but I was reviewing my statements apparently the account was reactivated and I got ripped off for over $100. No the money was stolen in my mind and I have no trust with this company to do the right thing.

Thumbnail of user dogsn
dogs n. – NextDayPets Rep

It states within all accounts on the Upgrade page:

MONTHLY SUBSCRIPTION
SAVE $20.00 over 2 months! $39.90 will be charged once to your credit card for the first two months of service. After this time, you will be charged $19.95 per month until you cancel.
$19.95

If you were just billed the $19.95, please contact support@nextdaypets.com for a refund.

Thumbnail of user dianed96
1 review
18 helpful votes
January 30th, 2018

This site made me believe I was paying an application fee for a puppy to a breeder. Yet the breeder does not participate in next days pets application fee. It's a total scam. They stole $25 from me and when I try to contact them, they are completely unprofessional. Do not work through this site! The application fee goes to absolutely nothing, other then their pretty little pockets. Will report to bbb.

Thumbnail of user peggyj131
1 review
1 helpful vote
April 28th, 2021

I have dealt with this site twice the first time I picked the puppy out on the site by picture and got ahold of someone and set up the appointment. So we drove about 1 and 1/2 hours to get her and she was a completely different dog. So then i saw another one on the site and set up an appointment to go look at this puppy. So after purchasing her and getting to know her and look at her daily I don't beleive she has any of the breeds that they say she is. I think people are really taking advantage of people today in the puppy business just to make a buck. It's really sad that is so out of control. So lesson learned. I will keep her as I have gotten attached and spoil her rotten but I am a little disappointed. I will not use this site ever again nor refer anyone to it M. M

Thumbnail of user dogsn
dogs n. – NextDayPets Rep

Hello Peggy! When you purchase a puppy that is not a Signature puppy, you are buying at your own risk. We are not involved in those transactions. When you purchase a Signature puppy, we work with the breeder and buyer throughout the whole transaction. What you experienced will never happen with a Signature puppy. If it ever does, we will make it right for you. I apologize this has happened to you. Have you addressed this with the breeder you purchased from?

Thumbnail of user davidl1153
1 review
14 helpful votes
February 23rd, 2019

The advertised large print suggests that for just 5 dollars, you can receive notices of puppies available. But in the small print, they charge your credit 5 dollars every 2 weeks forever. And even though they suggest that you can select several breeds for the fee, they charge 5 dollars every 2 weeks for each breed you select. For one of the breeds I indicated, they sent me ZERO notices of puppies over a 5 month period, charging me 5 dollars every 2 weeks during that time.
STAY AWAY

Thumbnail of user richardc1665
1 review
7 helpful votes
June 4th, 2020

This so-called company will take what isn't theirs out of your account without your permission DON"T USE THEM

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dogs n.
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