For Business
Write a Review For Business Write a Review
This website seems to be closed. Find similar businesses

  • NewFrog

NewFrog

Write a Review

Overview

NewFrog has a rating of 2.7 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewFrog most frequently mention customer service, and tracking number problems. NewFrog ranks 716th among Marketplace sites.

  • Service
    10
  • Value
    10
  • Shipping
    10
  • Returns
    7
  • Quality
    10
NewFrog product 0
NewFrog product 0
NewFrog product 0
NewFrog product 0
NewFrog product 0
NewFrog product 0
NewFrog product 0
3
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • their "customer service" simply runs you round and round and round until you give up.
  • The dispute is still going 2 months later still no product or refund.
How would you rate NewFrog?
Top Positive Review

“Fast Shipping - Low Prices!”

Jeff M.
2/21/18

Super fast shipping considering the items shipped from China. Less than two weeks from ordering to delivery. Items ordered were as described and an incredible bargain. I contacted customer service after a week as I had not received an email. They replied promptly with my order details. Upon checking I actually did receive all the info and tracking info as well except it was flagged and went to my Spam filter. Great company, service, shipping and deals.

Top Critical Review

“CS NEEDS LANGUAGE INSTRUCTION”

Irv F.
4/2/19

Second significant order from this company. First went well. Ordered an outdoor security camera as part of the second order - yet to arrive- Almost immediately after ordering camera went on sale for 30% less - significant amount. Requested a credit as I didnt even (and still dont) have the camera. Emails back and fourth. I write well and clearly. They respond with the "NO HABLA" and just say wait another week like its a delivery issue. NEVER AGAIN EVER

Reviews (108)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15) 2 months (3) video (3)
Thumbnail of user bethn102
Beth n.
1 review
2 helpful votes
“Hoping after reviews my Christmas comes...”
November 27th, 2018

I've ordered a 29 in 1 tool bracelet. Hoping it comes in time for a present! Didn't receive any type of confirmation which is concerning. If it's received in a timely manner I will upgrade my rating. If not, I'll contact my card company and attorney general. I truly hope it works out well. They seem to have cool stuff.

Helpful  (2)
Thank you
Thumbnail of user smileyf1
Smiley F.
15 reviews
45 helpful votes
“Good prices but really slow shipping!”
March 19th, 2016

Purchased a few times from this website. Their prices are pretty cheap (typical online China-made store) but their shipping is ridiculously slow, I have never had an item arrive in under 7 weeks! Other than that it is OK, but nothing more.

Helpful  (0)
Thank you

Sitejabber for Business

Gain trust and grow your business with customer reviews.

Claim your free account Gain trust and grow your business with customer reviews

From the business

Online shopping from the huge selection of electronics, cell phone & accessories, computers,
Car accessories, sporting goods, home products and apparel at reasonable price and worldwide free shipping.

Company Representative

Thumbnail of user crousew1
Crouse W.

How do I know I can trust these reviews about NewFrog?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
To learn more about reviews and trust on sitejabber.com, visit our FAQ and about us
Have a question about NewFrog?