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NewFrog has a rating of 2.66 stars from 108 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewFrog most frequently mention customer service, and tracking number problems. NewFrog ranks 718th among Marketplace sites.
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Super fast shipping considering the items shipped from China. Less than two weeks from ordering to delivery. Items ordered were as described and an incredible bargain. I contacted customer service after a week as I had not received an email. They replied promptly with my order details. Upon checking I actually did receive all the info and tracking info as well except it was flagged and went to my Spam filter. Great company, service, shipping and deals.
Second significant order from this company. First went well. Ordered an outdoor security camera as part of the second order - yet to arrive- Almost immediately after ordering camera went on sale for 30% less - significant amount. Requested a credit as I didnt even (and still dont) have the camera. Emails back and fourth. I write well and clearly. They respond with the "NO HABLA" and just say wait another week like its a delivery issue. NEVER AGAIN EVER
Placed an order 1/2/19,25 days later no product and still en route. If you need something and in a hurry, this website is not for you if all products come from the same place
I have to say shipping is slower than many China stores products are poor quality so expect what you get.
I will also say if you want customer support fly to them and knock on the door
If you are lucky enough to receive item in one piece, you are doing well, if you receive it broken or not to your liking, kiss it all goodbye.
Thanks for your reviews. For the shipping usually we will ship it in one parcel. But for some special items, we can just ship it via the special shipping method. We will try our best to improving the shipping. Thank you.
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Online shopping from the huge selection of electronics, cell phone & accessories, computers,
Car accessories, sporting goods, home products and apparel at reasonable price and worldwide free shipping.
Really sorry for the trouble. For the internaitonal shipping, there will be some risk for any reason. What we can fo is to try our best to improve the quality. And for the quality of the items, we have the corresponding policy to deals with them. Pls kindly contact us through our website. We will give you the best solution.