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Review of Neustar

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kevinh459
1 review
0 helpful votes
1/28/19

Why do they have to play Internet cop? I have my DNS service set to Cloudflare's 1.1.1.1 DNS. Neustar keeps poisoning my DNS with theirs. I get NXDOMAIN for completely innocuous websites due to their unsearchable criteria on WHAT is blocked. They have NO way to submit a false positive. Their site talks about everything else about how great they are *except* their DNS filtering. This is wrong. Their "customer service" line is more about selling you something, not to guide you on how to submit a false positive.

People who were originally using "Norton Connectsafe" have got grandfathered into this evil empire.

No wonder why the FCC told them to pound sand.

williamf28
1 review
3 helpful votes
6/12/13

Nuestar intentionally downgraded my account and erased my listing after I wrote bad reviews about them. BTW, I erased all the bad reviews but they took vengeful action anyway. This company must be run by a grown-up child. This company has absolutely no customer service and they do not know what they are doing. I paid them for a premium listing on 5/24/2013. It took them over a week to finally upgrade the account from basic to premium. I called and left messages. No one ever returned my messages. I sent emails. No reply. Finally, I wrote some complaints online. That got their attention but then they completely erased my listing without telling me. When I log into my account, it still shows as a basic account. I will have to enter all my information again from scratch and pay another $297.00 for an upgraded listing. There is no way I am going to do that. I will find another service that actually works and provides a minimal amount of customer service. I am done doing business with this company. I spent a lot time getting my listing in Neustar up to speed (keywords, content etc). I am not going to let this go. I am going out of my way tonight to let every review website know about my horrible experience with this company

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Scam. Their DNS service is so obscure. Security by obscurity is false security. No public-facing documentation on what classifies as a blocked site. And no way to challenge their criteria by submitting a false positive.

By Kevin H.
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