NetworkSolutionsReviews 3,167

Worst experience ever. They cancelled my account locking up my website and emails and said i never renewed. I never received notice and they also confirmed they never sent out notice due to issues on their end. I asked to have my domain name moved to another provider and they forced me to renew in order to do so as if they held my domain name in ransomed. I renewed and then called to cancel but they never answered phone. When I call renewals they answer in 15 seconds. I asked them for help and continue being tossed into the wait line which never gets answered... i was forced to open credit card dispute to get my money back... DO NOT USE THESE CON ARTIST-ZERO SUPPORT!

The first time I used Network Solutions was in the 1990s and it had great customer service. But it was bought out and since that time it tries to milk people for more and more money. On top of that, the customer service is nonexistent: for the last few months our mail server has not worked and customer service just ignores the issue. It seems they spent all their money on sales and little on updating their system

I went with this company for my new small business, and it has been an absolute nightmare using them. I paid for the 10-year package and from day one had issues. I called to resolve the issues and the customer service could not help. I continued to call back and couldn't get through to any one after waiting hours on the phone. I finally reached someone, and they said I can't get a refund because it was beyond the 3-day refund policy. I was not given any statement or paperwork that proved this was in the policy. This company completely stole my money did not produce the services it promised it was a complete rip off.

I have been with network solutions for about 6 years. Our site has been down numerous times. One time for over a week! I have even spoken to people who have worked there and they say it's a terrible company to work for. One again, our site is down today so I spoke to hosting and they said they needed to transfer me to the e-commerce team and the e-commerce team is closed! It's nice to know there is no one there if your site goes down over the weekend.

Have been with Register.com for the best part of 20 years and I have to say, when their system works, it works well… but when it fails – you're screwed!

Their chat Customer Service make lots of positive noises, but no solutions are forthcoming… indeed, it quickly soon turns into a sales line, and if you don't buy, you get no more service…

When you challenge anything, it suddenly goes off line!

All I wanted was help changing a password, which should be easy, but their system kept rejecting my suggestions and indeed their autogenerated ones…

I changed browsers, cleared caches and overall wasted 12 hours of my life…

Their sole interest is to take money off you and not provide support when it is needed…

Problem still not resolved…

In summary, SHOP SOMEWHERE ELSE if you want a system that works…

If you remain resoluet that you want to use Register.com, make sure you copy the conversations on chat as evidence of them and be aware that if you are cornered into making a purchase, you have the right to cancel in the US within 5 days (Register.com are in USA) for a full refund…

The problem here… you can only arrange a cancellation and refund by telephone and if you call these numbers - you play choose a number on an auto answer system and pray for a response from a human before it hangs up on you…

Would be happy to hear from Register.com for their comments…

Hi all, pls be careful before giving your card details to network solutions. They keep charing 4 no service provided

Now I have to say I have been a customer of Network Solutions for 2 Decades, (Now Web.com), last week I tried to Migrate a Wordpress site, (From another host) Normally this is a fairly "Straight-forward" move. On the old site Run a Backup from the cPanel. Then Run a restore and VIOLA! However with this now Bloated and unresponsive web host its nearly IMPOSSIBLE> For starters the tech support (Farmed out foreign Techs) are hard to understand, but WORST OFF they completely do NOT understand the issue let alone address it. These Web.Com staff members are only capable of reading off a card. And heavens forbid they loose their place? You need to suffer from step 1 all over again. MY REVIEW: Avoid this company at ALL cost. I am now in the process of moving my 22 Domains to another platform. I'm sure they will come back with some BS excuse, but its been a long time coming. I should have DUMPED THEM years ago. A lot of hype for the Money. NO VALUE when it counts! GOODBYE POOR HOSTING SERVICE. You lost me and anyone I can tell Starting here.

Horrible company. I've been getting charged monthly but they are no longer sending me invoices, and it is very difficult to get in contact with the company. I've tried to handle this but my password wasn't working and they did not send me the reset though they said they did (I checked the spam and such), so I contacted the company. They sent an email to reset, and it is ridiculous. Reseting your password requires a drivers license with an address that matches a utility bill you also have to submit, which is very difficult because the DMV doesn't issue new IDs when you change your address, they only do when your license expires. You ALSO need a notarized statement, all three are required just to get access. Their customer service is terrible, you can't find an email to contact them anywhere. Everything takes you to a sign in page or a "brilliant" help page that tells you to sign in to contact customer service. The phone number is endless automated options, and the chat says there's nobody available. I'm usually a patient person but they have been charging me for a service I don't use and it is very difficult to contact them.

I have had an account with them for years and have had nothing but trouble with their "technical support staff" - They spam your email, but cannot understand the basics of SMTP transfers. Recently, it took me 2 HOURS to get the person to understand that I needed help with tracing an email that I sent THROUGH their service that I was paying for (have "professional email"). They claimed that they could not provide me with ANY tracing information, including the hand-off date/time/IP of recipients system - claimed it was "secret"?! You know, every "Received" line in every Internet email. The're claiming, and I have evidence and proof, that SMTP transfers are secret and they cannot release any information related. One can only conclude that they're dropping emails from their customers and refusing to fess up. Early on, I had one of their "expert managers" tell me that an email address of "*******@subdomain.domain.com" was not ligitement. I guess every government email address is wrong. Also note that 3 out of my 4 calls to "technical support" where hangups. The last one I hung up after on hold for 40 minutes. When I called their new sales staff, they claimed that it was "normal" to be on hold that long. I should have known that once they got bought out, and the massive email changes they've gone through, they would go down the road of AOL. This is NOT a good nor professional hosting provider.

This is probably the top of the horrible experience in my 20+ years of IT career. I inherited over 30+ domains under register.com at my job and it took almost 6 months to complete the transfer-out process. I spent countless hours dealing with their customer service, averaging 30 - 1 hour wait at the phone listening to their stupid waiting music. I just don't see any reason for a sane person to subscribe to their services. As an individual consumer, there are cheaper options and WAY better customer service who care about your business. As a business consumer, their infrastructure is severely outdated with horrible customer support. Uninformed people will probably subscribe to their service due to their popular domain name (register.com) but please do your research before falling into the trap.

Since my first domain registration decades ago, I have always registered my domains with Network Solutions, and i continued to use them exclusively... until now

I have been trying to call them and get a human being on the phone for months.

All I wanted was an English explanation of what the recurring charges... for my handful of domains... were for.

I suspected i was paying for options i really did not need, and the Tecno gibberish they use to explain the line item description of charges tells me nothing. Of late, i was incurring charges of around $60 a month.

All I wanted was to talk to someone for a couple minutes so they could tell me what this and that was for and I could hen make a decision about whether or not to keep those options, these unknowns typically running five, six, seven dollars a month

After calling them randomly for the past 2 months and being put into voice mail on hold hell I have given up.

Because I cannot get someone on the phone, and an a direct chat request to have someone CALL ME went unanswered... I am transferring what I have to another registrar.

So simple to fix on their end

I wish I could give negative stars, because Register.com is not even worth a single star.

Since June 7,2019, I have been trying to reach Register.com about a domain that is no longer in use and to cancel any and all services for that domain. I tried calling Register.com on Saturday -- Register.com states very clearly their hours of operation for Monday thru Friday, and Saturday and Sunday -- they were supposed to handle calls until 10:00PM on Saturday, and I called at/around 8:30PM. After going through numerous prompts to filter or focus my customer service needs, I get a recorded message that they're closed and call back during business hours (and I DID CALL BETWEEN BUSINESS HOURS!).

Since the call didn't work out, I filled out their online support form and was given a 'ticket number' and read that it may take 24 to 48 hours for support to get back in touch with me. When I tried to check back about my 'support ticket', there was no 'support ticket' opened. So, once again, I filled out another support form, got a 'ticket number'. It's been over 48 hours and no one has contacted me. I am beyond aggravated and believe that basically I'm out $38.00 for a domain that is no longer in use and hasn't been used for several months.

Register.com allows you sign up for services online, but to cancel, you have to call, and then they NEVER answer. Really, I just think and believe its a way to screw people over and out of their money --- you know, give the customer the run-around long enough and they'll give up.

I will NEVER use Register.com's services again and I certainly will warn everyone to steer clear of doing business with Register.com. Awful customer service. Terrible, nonexistent support. NO communication. Horrible business ethics and practices. Register.com is a 'loophole thief'.

Anyone who reads this review, my most sincere advice -- do business with another company and save yourself the headache and frustration of dealing with and losing money to Register.com.

While browsing for website developers, it is my good fortune to discover and work with Web.com. My new website is personal, not a company, with the challenge of integrating 3 very different topics. My technical experience is limited, so I had to ask a lot of questions and the support was in real time and professional. Each phone call was answered promptly and passed to qualified specialists to resolve the issue. My concerns were listened to as one-to-one conversations, sometimes lengthy. The final result is my personal e-commerce website with reports and e-books; and, I'm excited to continue using their marketing expertise. Wish to thank all the agents and modification experts for helping to make a dream come true.

I dealt with Josh initially, to help me determine what my actual business needs were. Next I was transferred to Marty who spent over an hour on the phone with my partner and I. Both Josh and Marty asked us questions about our business, plans, objectives and services. In some instances they were asking us questions that we ourselves had not thought to ask, but that were highly relevant to our business. At one point the call got disconnected, and within less than 1 minute we received a call-back from the same person who was helping us in the first place. Attention to detail was evident, and it became obvious that these guys actually cared to deliver a product that would be an asset to our business, and would help us grow.

Having a third party asking tough questions about our business was eye-opening, and it reminded us that (in business) it sometimes pays to pause and find out "what you don't know". Extremely professional throughout.