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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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I was advised to switch my website and now I can not get back into create another account or know what any of the language means. This was suppose to be simple
All is good -but I would like to see a phone number on the website to speak to an agent in case of an emergency. Thank you!
Hey Toby,
The phone number is on our site. Give us a call anytime!
DJ
Customer Advocate at Domain.com
Still trying to figure out how to access things, but mostly easy with some searching. I registered a new email address for my domain, but can't seem to figure out how to access the webmail yet. It's not easy to access on the main dashboard, nor elsewhere it seems.
Hey Philip,
Our live support will be more than happy to help!
DJ
Customer Advocate at Domain.com
Haven't found the proper template for my needs yet.
Hey Newton,
That is something our live support may be able to help with!
DJ
Customer Advocate at Web.com
Yeah, my domain expired I didn't get a notification, it expires 2 days ago, I'm trying to renew it is not loading. And your live chat doesn't open either
Hey Sha,
Give us a call. We will straighten that out.
DJ
Customer Advocate at Domain.com
Have had web.com for a number of years due to my lack of time to change. Hard to work with and if your busy as I am and your card is hacked so you receive a new number, they will cancel you before they get their billing correct! Everybody else will send you an email regarding a credit card issue, not this email company! Was out of town, had corrected the issue when regarding another issue two months before, was working online on a sunday. Traveled back on monday and they canceled my account and lost everything. Claim it is un recoverable. We will see. Its getting expensive, DON"T USE THEM
Hey Jeff,
We hate to see you go but we want to wish you the best of luck on your future hosting endeavors.
DJ
Customer Advocate at Web.com
How the heck is it so difficult to get in touch with anyone to get assistance in combining my two domain.com addresses? This is extremely annoying.
Hey Matthieu,
Give us a call or chat and we can help!
DJ
Customer Advocate at Domain.com
It's okay, but it takes some time to figure out how to work with your site. Especially when you make changes.
Hey Tyra,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
I've bought a domain and it's still not available. Your "Chat" support button doesn't work.
Hey Kalrom,
That's strange. Give us a call and we will look into that!
DJ
Customer Advocate at Domain.com
I am not able to recreate the SOA records or add NS records to my domain, rendering me unable to let my own DNS server handle requests. The lack of error messages and documentation regarding required parameters etc, is making this more difficult that setting up bind/named myself.
Hey Guido,
That is something our live support should be able to help with.
DJ
Customer Advocate at Domain.com
I called the 888 number and got Kary P. On the phone. She was wonderful, very kind, and thoughtful. She helped me make changes on my web page. She did a wonderful job for me. I hope when I call again in the spring, she will be able to help me again.
Hey Sandra,
Kary is the bomb isn't she? Thank you for your review!
DJ
Customer Advocate at Web.com
Had a chat conversation that was very informative and helpful - handy when I don't know what I'm doing.
Hey Valerie,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Hey Michael,
You hit the trifecta there!
DJ
Customer Advocate at Web.com
My concern was addressed and resolved in a timely manner.
Hey Jack,
That's how we roll here at Web.com.
DJ
Customer Advocate at Web.com
This entire site sucks ive had the same issue for weeks now and no one cares to help
Hey Kelsie,
We do care to help! Give us a call or chat and we will be more than happy to assist.
DJ
Customer Advocate at Web.com
Jean was patient, professional and determined. She solved a problem that was driving me crazy. YOU NEED MORE LIKE HER!
Hey John,
Thank you for your lovely review.
DJ
Customer Advocate at Web.com
Hello. I'm trying to add CNAME record, but it keeps giving me an error message. Your live chat doesnt work and there is no other way to contact anyone...
Hey Kristina,
Give us a call! We will be more than happy to help!
DJ
Customer Advocate at Domain.com
I purchased a domain from domain.com for 5 years and they sent me the wrong one. I contacted them immediately and they refused to correct the issue or give me a refund. I do NOT trust or recommend domain.com I advice you all to go with WIX OR DADDY.COM
Hey Mary,
We are sorry to hear you feel this way. We wish you luck on your future hosting endeavors.
DJ
Customer Advocate at Domain.com
So far, so good. Still need some assistance regarding email configurations and SSL, but confident I can be fully set up relatively soon.
Hi Michael,
Thank you for your review.
DJ
Customer Advocate at Web.com
Not too pleased with domain.com.
When we had a wordpress originated hack it took days to fix and 10s of hours on the phone and chat. There was never any help with getting our old data/site back even though we had no hand in losing access to our site. Instead domain.com tried to upsell us on marketing assistance which we didnt want or need.
Hey Anna,
We are sorry to hear this happened. We promise to do better.
DJ
Customer Advocate at Domain.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Christy,
Have you reached out to our live support? They are more than happy to help!
DJ
Customer Advocate at Web.com