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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Needs to be more obvious how to delete unwanted items
All support has been helpful and knowledgeable. Builder is up to date, fast, and very low lag time.
HI James,
Thank you for you lovely review!
DJ
Customer Advocate at Web.com
I love my site it just needs some work done on it but i like a lot!
Hi Keith,
Thank you for your review!
DJ
Customer Advocate at Web.com
Excellent zero complaints, easy to use and straight forward
Hi Richard,
Thank you for your review!
DJ
Customer Advocate at Web.com
FROM ALL SITES - LOGIN TO YOUR SITE IS MOST FRUSTRATING: IT IS HEAVY, DELAYED, NOT ALWAYS WORKING (I have dozen devices: Laptops with different OS, Gaming/Office PCs, Working PCs, Android phones,...) IT IS ABSOLUTELY NOT USER FRIENDLY! I TRYING TO AVOID USING YOUR LOGIN, BUT WHEN I TRY AGAIN - I'M GUESSING "CAN I CONNECT NOW OR NOT?"
Hi Sergii,
Try giving us a call!
DJ
Customer Advocate at Domain.com
Pretty good so far. Having a little trouble with the web design, but I'm new to it. It'll be fine.
Hi Jennifer,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Vert disappointed that the only thing it seems can be used here is google workspace. I am not a tech guy and maybe i misunderstood or just did not realize what i was doing but if I would have known that i would have never signed up with domain,com.
Hey Shain,
Try giving us a call!
DJ
Customer Advocate at Domain.com
The customer service is too slow; the payment process from a Mastercard even slower
Hi madhury,
Try giving us a shout at reputation@newfold.com so we can help out!
DJ
Customer Advocate at Domain.com
So far it has been a very seamless and user friendly integration of domain and website creation for my small business. Very professional looking and easy to use.
Hey Cora,
Thank you for your awesome review!
DJ
Customer Advocate at Domain.com
The customer service is wonderful! They've helped me so much discover how to create and run my website.
Hi Callie,
Thank you for your review!
DJ
Customer Advocate at Web.com
I have been trying to suspend my auto renewal payments as I no longer need my domain name but due to some glitch it seems impossible for me to do this. I have ended up having to cancel via bank.
HI Jackie,
We are sorry to hear that. We will miss you!
DJ
Customer Advocate at Domain.com
It was pretty easy to set up a email account for a new domain that I created that day.
Hi Edward,
Thank you for your great review!
DJ
Customer Advocate at Domain.com
Only complaint is that the automatic log out is too quick. Sitting and thinking on things and being logged out when going to make changes is frustrating!
Hi Stephen,
Thank you for your feedback!
DJ
Customer Advocate at Web.com
Very hard to navigate no sales since I've opened cant transfer my domain
Hey Elena,
Try giving us a call!
DJ
Customer Advocate at Web.com
I buy domen and google workspace, still cannot set up google account cause of some mistake, nobody from support can help
Hi Anastasiia,
Give us a shout at reputation@newfold.com and we can help!
DJ
Customer Advocate at Web.com
Expired domains Domain.com is parking expired domains they want to park and others not. It's pure greed! Once the hosting plan is done. I am moving away from those business killing organisation!
Hey Michael,
That's not right. Give us a shout so we can look into this.
DJ
Customer Advocate at Domain.com
Communication with your agents is very confusing. The setup of a WordPress site is difficult to understand for someone who has not built a website before.
Hey Shawn,
Try giving us a shout at reputation@newfold.com and we will be happy to help!
DJ
Customer Advocate at Domain.com
I can't get in to edit my website for the last 2 weeks and you all still haven't fixed it!
Hi Royal,
Thats strange. Give us a call and we can fix it!
DJ
Customer Advocate at Web.com
The web builder is horrible. It seems its done poorly on purpose so a person will purchase the plan. At this point Im about to buy the domain and go to another company.
Hi Noelle,
Try giving us a call and we can help!
DJ
Customer Advocate at Web.com
Elliot in the online marketing support team is amazing! He helped me more than anyone ive talked to on the phone in a long time. Id give more stars if i could!
HI John,
Thank you for your review on Elliot!
DJ
Customer Advocate at Web.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Johnathan,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com