• Netflix

Netflix

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Overview

Netflix has a rating of 2.7 stars from 1,846 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netflix most frequently mention customer service, good movies, and credit card problems. Netflix ranks 3rd among Streaming Movies sites.

  • Service
    269
  • Value
    268
  • Shipping
    110
  • Returns
    113
  • Quality
    253
Positive reviews (last 12 months): 8.2%
Positive
16
Neutral
11
Negative
168
45
See all photos

What reviewers want you to know

Positive highlights

  • I love TV series and Stranger Things and Black Mirror are just the best ones, both exclusive to Netflix.

Critical highlights

  • Terrible selection, non existent customer service & it's WAY TOO EXPENSIVE & NOW THEY WANT MORE!
How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Customer service didn't help me”

Daikeh S.
1/8/24

Customer service Did not help me at all, for the past couple of months money has been taken out of my account. I have disabilities and I didn't know that this amount of money has been taken out of my account. I've explained to the customer service agent they ignored everything that I had to say. There are people using my account as we speak right now I would like someone to please contact me because they're not allowing me to speak to somebody above them this is a well-known company. I am very disappointed with how I'm being treated.

Reviews (1,846)

Rating

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Other

Reviews that mention popular keywords

customer service (82) stranger things (18)
Thumbnail of user rtxpress2018
1 review
1 helpful vote
October 22nd, 2023

Limited use when I pay for service. Only my household is allowed to use Netflix service. But Netflix will not let me use the service when I travel.even tho I pay for it. Also they change their policy with OK accept only. In which that how a Democratic business is run. Control with with agreement only. Always give agree are disagree opinion. I only use our account first us. We are not thieves and I use your service for my household. So we should use it where we go. Motels, my commercial truck. We have not giving account are password out. But Netflix has restricted my uses even this I pay for it. My suggestion is look at IP data its not that hard or make a call I give you the IP I use it on. Very easy. Instead of blocking a paying customer.

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Quality
Thumbnail of user josephg1756
1 review
0 helpful votes
July 6th, 2022

Netflix has a very wide variety of content, and it may not always have the best selection, but there is always a movie or show you can find to kill time.
If I could do anything, I'd add a chat or comment feature. Especially when episodes release weekly, it'd be nice to see what other people who just finished watching it thought.
Anyway point is, as long as you can afford it or share it with a family/friends, I think it's worth

Tip for consumers:
Pretty obvious layout, easy to search and browse for content

Value
Quality
Thumbnail of user richardg3205
1 review
0 helpful votes
June 22nd, 2023

Netflix still has the best, most intuitive streaming app with the least glitches and interruptions while watching. I like that they have new content displayed by most popular in the country while still offering suggestions of programs in other languages/countries. It's annoying that they've added a set number of watchers at any time from your account and you have to pay more to be able to watch something at the same time as someone else on your account

Service
Value
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Thumbnail of user janel774
1 review
0 helpful votes
June 23rd, 2023

I like Netflix but personally I might die inside if Anne with an E dosnt get a season 4, I have seen many Anne with an E fans upset about the outcome of no season 4, I have heard season 4 got cancled and I think that is very lame and not cool thing to do what am I gonna do with my life if I don't see what happens next however this is just my opinion and even tho it is upsetting oh well

Thumbnail of user curtisj125
2 reviews
8 helpful votes
May 26th, 2022

I started with Netflix way back when they were mailing DVD's and continued when they switched to streaming. They've always done a good job at providing the maximum convenience, big selection, and minimal cost. The only problem I've had is that they often push things they want you to see, and guess incorrectly at what you want to see, so sometimes I end up sifting through a bunch of stuff I'm not interested in to find movies I am interested in.

Service
Value
Quality
Thumbnail of user ashantadm
1 review
2 helpful votes
December 25th, 2022

Why is it that when a decent show that is entertaining and worth watching shows up on the home page for people with the `13+ age restriction it gets taken down for no serious reason? If a parent dislikes a specific series or movie then either prevent their child/children from watching said series or movie or Netflix can put a tool in settings to avoid particular things from popping up on the homepage because not every parent has the same rules for their children, not every child has the same mindset and not every show that is reported is bad for children. Recently, the popular series Wednesday Addams was on my 15-year-old's homepage and after watching a few episodes with her a notification on the TV screen suddenly popped up announcing that she could no longer watch that series as it was unavailable due to the age restriction set on her account, however, my child is mature enough to watch a series such as that and after watching the first few episodes with her I also know that is not too inappropriate for her. I don't expect you to fix such a problem right away, although I am hoping for at least a small change in the way you decide to review your shows in terms of age limitations or to at least upgrade your tool settings. Thank you for your time and service.

Thumbnail of user jayh981
2 reviews
5 helpful votes
October 31st, 2022

Netflix is a good source of entertainment when you are ready to settle down for the night with nothing else to do. I have to admit I spend about 20 sometimes 30 minutes scrolling through the titles looking for something before I settle on the movie, and then sometimes end up dumping it. I wish there was a way for it to be more organized. They just throw up movies and expect you to just know what they are all about. Better organization. It seems messy to me.

Service
Value
Quality
Thumbnail of user gibsontor52
3 reviews
4 helpful votes
February 1st, 2023

To be honest, I just sit there in my free time. Yes, I would like it to be easier to make a choice, but perhaps this applies to me personally. Although I see reviews from other users, it's not easy for them either. Novelties in the general pile, it is difficult to make a choice.

Tip for consumers:
movies, weekend

Service
Quality
Thumbnail of user loreenchi83
1 review
0 helpful votes
October 9th, 2023

With 1070plus episode of one piece please just put most of them, than just 18seasons, it's an interesting series watching little at a time not interesting at all, like now u just added 2 season, there isn't much to watch on Netflix, am just waiting for one piece all seasons

Thumbnail of user willr231
1 review
0 helpful votes
September 22nd, 2022

I've had Netflix since its inception when the company mailed DVDs to customers who would mail those DVDs back after reviewing. The process would on like that until streaming became the only available membership package. I'd say that Netflix is a great and pioneering company. In all the years I've been a customer, I cannot remember any dissatisfaction for the company or its services. The only reason I did not give it a t star rating is because it has removed programming without notice to the customer which can be frustrating.

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Value
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Thumbnail of user jasmilee
2 reviews
0 helpful votes
October 26th, 2022

Maybe Netflix doesn't have many quality Tv shows, except maybe The Witcher or Stranger Things, but when it comes to documentaries, they are the best by my opinion, from historical to crime documentaries, everyone can find something.

Value
Quality
Thumbnail of user williams3385
2 reviews
4 helpful votes
April 30th, 2021

-excellent selection of TV shows
-low prices
-beautiful design
Unfortunately, I`d like to say that there are many films and TV shows without English translation

Tip for consumers:
Teenagers

Products used:
film

Service
Value
Shipping
Returns
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Thumbnail of user michellep2267
2 reviews
0 helpful votes
August 16th, 2022

I am using Samsung TV and so far I didn't had any problems with Netflix app. I can open any type of movie or tv show in second so honestly. But we need more quality content on Netflix, some TV shows are just too bad, acting poor, sometimes it seems that Netflix is just adding bunch of staff, not paying attention to quallity.

Tip for consumers:
Good stuff but we need more quality content

Products used:
Netflix app

Service
Value
Quality
Thumbnail of user morganaf426
1 review
0 helpful votes
April 4th, 2023

Netflix is an online streaming platform that has revolutionized the entertainment industry. It offers a diverse range of TV shows, movies, documentaries, and original content from all over the world. With over 158 million subscribers worldwide, Netflix has become a household name that has changed the way people consume content.

One of the key strengths of Netflix is its vast library of content. It offers a wide array of genres, ranging from romantic comedies to crime thrillers. Its original content is also noteworthy, with popular shows like Stranger Things, Narcos, and The Crown, among others. These shows have become cultural phenomena and have garnered critical acclaim.

Another advantage of Netflix is its user-friendly interface. It allows users to browse through content easily and offers personalized recommendations based on viewing history. The platform also allows users to download content for offline viewing, making it convenient for those with limited internet access.

Netflix has also been praised for its affordability. It offers different subscription plans that cater to different budgets, making it accessible to a wider audience. Additionally, the platform does not have any advertisements, which enhances the viewing experience.

However, Netflix also has its limitations. Some users may find that the platform lacks certain titles, particularly those that are region-locked. Additionally, some users have raised concerns about the quality of its original content, with some shows receiving mixed reviews.

Overall, Netflix is a game-changer that has disrupted the entertainment industry. Its vast library of content, user-friendly interface, and affordability have made it a go-to platform for millions of users worldwide.

Thumbnail of user yasminb32
60 reviews
27 helpful votes
November 6th, 2021

I use Netflix daily. No exaggeration.
I love that Netflix has its own original series; these always turn out to be some of my favourite shows.
You have access to a lot of worldwide content on this platform too, which is always interesting!
It's great for on the go, as you can access the app on your phone + tablet, but it's also great at home on the smart tv.
I like that you can share your account with others with separate profiles. I pay £5.99 per month for the basic plan - I hope this doesn't increase again!

Thumbnail of user orowoo
7 reviews
5 helpful votes
August 17th, 2019

Netflix seems to be he most popular of it's kind and user friendly. Having been a regular subscriber, the only suggestion I have is with regards to the content placement. More movies to cater for the need of adult viewers should be made available.

Thumbnail of user lambertd10
1 review
13 helpful votes
April 23rd, 2020

Overall, it's pretty good, but doesn't always have what I want. On rare occasions it does come out with some awesome original content (like Tiger King or The Witcher) which makes it a worthwhile subscription.

Thumbnail of user peytanm1
1 review
0 helpful votes
January 2nd, 2021

I'm a Netflix lover, you don't have to be what I am but you probably like Netflix because you can watch movies, shows, & episodes of any kind (my fav is A Big Miracle) for FREE (I know you have to pay to have it). You may also like it because it entertains the kids while having you adult time ( I mean am I right) and I should know because I myself am a child & I always bug my parents for Netflix. But for me, my most likely reason is that you can sit down on the couch with your family & feel free to watch whatever you want when you want without having to worried about purchases.

Tip for consumers:
Kids advise: if you use this be sure to ask an adult first to purchase don't watch anything that an adult or guardian of your own does not approve for you adult advice: don't purchase what you can't afford because it might hold you to purchase for months check what your kids are watching daily watching something kids aren't allowed to I would suggest putting your room off-limits for now and go in there.

Products used:
That is private information sorry

Service
Shipping
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Thumbnail of user waltv9
2 reviews
14 helpful votes
May 4th, 2022

I am very happy with Netflix. Not only me but my kids too. I think their original films and series are first class. The subscription price is good. I don't need to go to the trouble of getting pirate videos. I can download the films I want and watch them later offline. It's perfect! Please don't put the subscription price up. Netflix is the present and future for entertainment.

Tip for consumers:
Netflix is good value for money, they have wide and varied selection of TV and films

Service
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Quality
Thumbnail of user mikew1829
20 reviews
41 helpful votes
February 22nd, 2022

Nexflix is good and it has a lot of shows. But netflix seems to always cancel the good shows such as daybreak.

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Thumbnail of user larsc10
2 reviews
0 helpful votes
July 14th, 2019

I just feel like the choice are too similar. Other than that it is enjoyable, and does have some classic shows.

Thumbnail of user ricardoh35
3 reviews
10 helpful votes
April 1st, 2019

Not feeling the whole "the best one" vibe... Yeah, the service is good and has some really great shows to entertain yourself at the weekend evening. But there is nothing "more", you know.

Thumbnail of user sarahm779
3 reviews
14 helpful votes
February 15th, 2019

Probably the only friend I have nowadays. I love Netflix. My whole family does. But I heard they are increasing their plan prices?

Thumbnail of user josiahw17
2 reviews
33 helpful votes
June 10th, 2021

The streaming service itself works almost flawelessly.The major problem is that they keep removing/replacing the shows that have already won viewers' hearts. I understand it all comes down to the underlying contract agreements, but it is disheartening o wake up one morning syked to binge on a show, only to discover it's been dropped.

Products used:
Their usual monthly subscription service.

Service
Value
Quality
Thumbnail of user dougc37
46 reviews
90 helpful votes
September 3rd, 2018

Ok, I have had netflix for about 3 years, I like the variety of shows to watch. I am struggling with a few offerings. Netflix has NO problem showing product with gay content. This makes me sick and I feel sorry for those individuals who have been mislead by people saying it is ok, it is NOT, no more than rape, child porn, etc. Here is the bigger problem, other confused people will see this type of product and then think it's ok in there life. Netflix wake up and screen the shows you provide, try to help instead of hurting.

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Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.

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