Netflix Reviews Summary
The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.
This summary is generated by AI, based on text from customer reviews
We have been using Netflix for five years and have been without cable since. There are so many series to watch I never find myself missing the extra monthly charge.
The only person who's been there for me through it all.
I've been really happy with Netflix. Lots of great movies, and easy to find ones I like. Customer service is great, too!
Have been subscribed to Netflix for several years and can always find something enjoyable to watch
As I live in France it is now great to have a service that gives me English films and programmes. Not had any problems with the service so far.
One of the few must-haves these days. I watch several times a week. They have a very good selection.
I am pretty happy with my Netflix service over the years. I like that there are different movie catagories, and they give me other ideas of movies to watch based on my previous viewing history. There are some things that I continue to search for on there that they still do not offer, which is why I give it a 4 out of 5.
Love netflix, watching tv shows while away is a great way to pass time.
Small issue with payment through paypal but sorted quickly and with no hassles.
The only reason I left them was because my wife got dish
When Netflix arrived in my country, I could only be pleased by their services, series are great and service itself is more than great, it outpassed some local providers. Thank you
I belong to this tech discussion site where someone asked "What are the best films on Netflix" and everyone listed about the same 20. Which reminds you the selection is not that wide.
Then there was the Narcos fiasco.
They already had a 60 segment drama about Pablo Escobar made in Colombia of very good quality. Netflix decides to spare no expense to make their own version seen through the eyes of 2 clueless US DEA agents?!
The alleged formula for suggestions base on your ratings of other films is a bad joke. I do not have to rate anything on Amazon and they manage to get my book and movie suggestions spot on. I always have to turn off the "chosen for you" because it is always junk they want to dump on me rather than reflecting my choices.
I do not like their original programming. HBO and Showtime are much better.
Nevertheless, for daring, innovation, originality and foreign films it is brilliant. Also incredibly inexpensive. Did I forget customer service? Terrific. Some helpful person answers the phone instantly.
I have 4 kids and Netflix for 7.99 a month for movies is great and it keeps my wife busy too :) Great deal, hard to beat! Lots of kid movies, now you may not always get new releases but for the price it is a 5 star product.
Out of all the streaming services netflix is the only one that can actually play a film without the buffer wheel. I would use again if i could afford it. A lot of old stuff but do have new tv progs sometimes.
I would say this is a good site. Sometimes users face the problem because of maintenance process. They should do this quickly like other do. Overall better.
I wish Netflix allowed everyone from every country to have the same viewing options. I'm in Canada and my American friends have lots of options that I don't!
About the business
Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members