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NetflixReviews 1,823

2.4
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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
280
value
278
shipping
113
returns
118
quality
259
Florida
23 reviews
22 helpful votes
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Love streaming service
February 25, 2016

Love using Netflix, I almost stream all of the time.

Date of experience: February 24, 2016
5 reviews
51 helpful votes
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I always use
February 24, 2016

I love Netflix, I use it almost non stop since they have so many shows. House of Cards is my binge watch so far.

Date of experience: February 23, 2016
Massachusetts
4 reviews
12 helpful votes
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People I know seem to like Netflix. I find the movies it offers a bit below exceptional most of the time. I've seen so many top notch films that perhaps I'm a bit picky. However... I also was repeatedly charged their standard fee for a year in spite of the fact that I called them repeatedly to cancel and never used the service after two weeks. The payment finally stopped being deducted from my card but I was not given a refund. A small amount of money taken (it's a lot to me though) and if this is an occurrence that is repeated with others it adds up. Your choice but I chose HBO now.

Date of experience: February 23, 2016
GB
3 reviews
12 helpful votes
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Nice
February 23, 2016

Number shows availability is good point but I felt that their rates are not reasonable.

Date of experience: February 23, 2016
Washington
1 review
0 helpful votes
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GREAT
February 22, 2016

I just had the best help(Jeffery) from Netflix. I had just finish watching "The Return" and start on season 2 and there was know subtitle and I could not understand what happen... so I call and Jeffery took his time to help me get that "sub-title in English". OMG! Netflix you have the best employee, they are better then the cable employee. THX Jeffery:-) Hugs! Hugs!

Date of experience: February 22, 2016
California
19 reviews
18 helpful votes
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I love Netflix! Thousands of movies, new releases every day! Easy to search and save your own line up. The ap is also great at recommending movies based on what you watch. So many TV shows to Binge watch. I find it easier than on demand. Seasons and episodes are perfectly organized!

Date of experience: February 22, 2016
Canada
20 reviews
69 helpful votes
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There's many popular movies and shows you want to see and they just don't have them, besides why pay when you can watch all that in the net for free!

Date of experience: February 22, 2016
Debbie M.
Canada
3 reviews
2 helpful votes
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I love my Netflix
February 18, 2016

I no longer have cable and I love being able to do marathons of tv shows. I do wish Canada would step up to the plate and offer more ... however overall satisfaction.

Date of experience: February 18, 2016
Japan
2 reviews
6 helpful votes
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Everything your heart desires, you can find it on Netflix. Too bad I didn't have it sooner!

Date of experience: February 18, 2016
Canada
6 reviews
11 helpful votes
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Little choice
February 16, 2016

Lots on there but rubbisht stuff, why do the Americans get so much more choice. Where is Dowton Abbey Doc Martin or any decent movies, classics or indeed any Canadian Web site to See listings. And while I am at it why is tedescriptipn in such minute letters need a. Magnifying glass to read it, and I have good. Eyesight

Date of experience: February 16, 2016
Honduras
7 reviews
8 helpful votes
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Great movies, great prce
February 15, 2016

This is one of the best services out there. I love it!
Everything I enjoy watching can be found here. The bad, data caps :(

Date of experience: February 15, 2016
GB
7 reviews
196 helpful votes
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The service is brilliant, but compared to the american version we here in england hardly get anything, half of the series' are missing which means you can watch 1 and 2 but to watch the 3rd or 4th series you have to go elsewhere to find it. Seriously need to update your library netflix!

Date of experience: February 14, 2016
Massachusetts
4 reviews
4 helpful votes
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I have been on Netflix for two years. I used to enjoy it but many of the older standards have been removed and placed on their costly DVD RENTAL SITE. I have been paying 7.99 for two years but have been informed the payment will be increased by 2.00 per month. I was getting far more for my money a while back and will not pay and additional 2.00 for even less. I will check out alternative sites. You might consider that too

Date of experience: February 14, 2016
Kansas
3 reviews
9 helpful votes
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Good Service...
February 14, 2016

There better than hulu no commercials and good chat service they not charging you extra so won't be commercials I stay wth them no hulu...

Date of experience: February 13, 2016
Illinois
9 reviews
12 helpful votes
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Good Works
February 12, 2016

Nothing really new to say, great for the things it does have, and they certainly have been improoving their supply of shows lately, but #1 when I am killing a weekend by blitzing 3 seasons of a show I don't need a screen popping up asking if I am still there... and #2 I really wish they would stop double listing shows. It takes more time finding something to watch than watching something... stop putting 1 show in 15 categories it barely fits into... I need an option to just go through every show in alphabetical order, those categories are useless.

Date of experience: February 12, 2016
Virginia
6 reviews
5 helpful votes
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Love love love
February 12, 2016

We do not have cable, as the price became ridiculous. Netflix has allowed me to watch many episodes of cable shows as well as many genres of movies. I am addicted to OITNB!

Date of experience: February 12, 2016
Pakistan
15 reviews
19 helpful votes
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Bad response
February 12, 2016

I have been with this company 10 years and the last couple of months have been unable to play the movies they send to me. Called on a weekend told them the above statement and received no advice so I cancelled due to the response of that person. They are charging for a product that does not work well and with no responsibility.

Date of experience: February 12, 2016
California
3 reviews
3 helpful votes
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Its whatever
February 9, 2016

There is never good movies i honestly would rather just stay with hulu

Date of experience: February 9, 2016
Canada
32 reviews
32 helpful votes
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We have enjoyed finding a series and each night or only Friday nights watching a series. It is great to have immediate access to TV series, documentaries and movies. And you can sign up loved ones and friends who also get to benefit from your membership. It is very economical. Only downside is they dont have current movies - they are about 5 months behind.

Date of experience: February 9, 2016
Tennessee
4 reviews
9 helpful votes
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Pretty good
February 9, 2016

Netflix has a decent selection. They seem to be getting better but the suggestions aren't that great.

Date of experience: February 9, 2016

About the business

Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.


netflix.com
Founded in 1997
Los Gatos, CA, United States
+46