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NetflixReviews 1,823

2.5
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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
280
value
278
shipping
113
returns
118
quality
259
Georgia
3 reviews
9 helpful votes
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Too much to watch...
March 22, 2016

I've never had a problem with Netflix's instant streaming services and I think it's a great deal for the amount of money!

Date of experience: March 22, 2016
PS
10 reviews
4 helpful votes
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Need more movies
March 22, 2016

Its nice when they release the entire season at once, but I hate it when they only have one episode per week. I get sick of waiting, but overall, I can't live without Netflix

Date of experience: March 22, 2016
Arizona
3 reviews
1 helpful vote
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I do wish more of the older movies and shows were available to stream. I know I have the option to add to my membership then order the dvds but I am on a tight budget so can't add that to my bill right now. There is ALOT of variety though and I love having them!

Date of experience: March 21, 2016
PS
5 reviews
10 helpful votes
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The best
March 20, 2016

Everyone knows Netflix is the best. Good prices and value services

Date of experience: March 20, 2016
Mississippi
20 reviews
69 helpful votes
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Good rates!
March 20, 2016

For less than $10 a month, Netflix is pretty dang cool. Honestly, I wish they had certain movies/tv shows like Star Wars and such, but they have plenty of things to keep you busy with your tv for hours and hours and hours. There are some good old shows on here and I've even heard that the Netflix original shows are pretty good, too. Doctor Who is an excellent show to watch(both the original from 1963 and the new show). There are really plenty of things to watch, it just makes me sad though when I search for a certain movie/show and it's not there... sometimes they get rid of shows, too, so I suppose it's good to watch it while it's there!

Date of experience: March 20, 2016
Missouri
9 reviews
38 helpful votes
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I have been with Netflix for approximately 6-8 months. I use their program of 8.99 a month, in order to have 2 devices used. This comes in handy for when a friend is visiting and we wish to watch different shows. I have it taken off my debit card monthly so it is all automatically done for me. I have never had any kind of problem or dispute with Netflix. The site is always up and running with such a large catalog of movies and TV shows. All ad free, which is a huge bonus with me. They add to their selection on a regular basis. If you have been unsure, I encourage you to not be. They are legit, you pay only the monthly fee and have access to what you want when you want it. So easy to use as all shows have categories to choose from. After watching one or more shows, they make recommendations for future shows based on your viewing history. Pretty sweet deal for the low and affordable price.

Date of experience: March 18, 2016
Molly K.
3 reviews
16 helpful votes
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Little pricey
March 18, 2016

I will just say their rates are bit high. Overall their service is good.

Date of experience: March 18, 2016
Canada
2 reviews
3 helpful votes
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I like the site, use it daily, however. Learning about the newer flix being removed from the site is disgusting. Disturbing, and unreal. I get the site profits, but having to take the idea and run with it? Desperate. Too desperate it's nearly pathetic. Leave the shows on Netflix. It's better that way.

Date of experience: March 18, 2016
New York
13 reviews
11 helpful votes
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Getting better so far
March 17, 2016

Better since thy instituted parental controls but why do we have to wait eons before they get new episodes of shows? They also need to bring new content on quicker. Netflix originals are pretty good as well. Amazon prime still eats their lunch with all of the perks of being a member.

Date of experience: March 17, 2016
Argentina
3 reviews
2 helpful votes
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House of cards, prison break and other! Please add more movies guys!

Date of experience: March 16, 2016
Ohio
5 reviews
5 helpful votes
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In love with netflix
March 12, 2016

It sells its self it has great movies and shows to pick from I also love the the child setting it is great for my little brother

Date of experience: March 12, 2016
New York
7 reviews
2 helpful votes
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Really enjoy watching netflix at home with my boyfriend and this is just a great invention. Simple but makes life for entertaining.

Date of experience: March 11, 2016
Portugal
10 reviews
11 helpful votes
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FAVOURITE
March 11, 2016

All my favourite series on netflix, always on my list!

Date of experience: March 11, 2016
Pennsylvania
3 reviews
6 helpful votes
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Love Netflix
March 8, 2016

I've been a subscriber for a long time now and I love all the movie choices there are to choose from.

Date of experience: March 8, 2016
Georgia
7 reviews
4 helpful votes
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Netflix with Roku
March 7, 2016

Lots cheaper than having cable premier channel with cable and if you have internet you don't even need cable with roku

Date of experience: March 7, 2016
Washington
3 reviews
6 helpful votes
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Netflix is Great!
March 3, 2016

I have been with Netflix since close to the beginning. I have become a huge fan of their streaming and their original programming. My only wish is that there were more movies and older TV shows that could be streamed. This is a product of licensing and not a result of the efforts of Netflix. Definitely recommend!

Date of experience: March 2, 2016
Missouri
1 review
0 helpful votes
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Very disappointed
March 2, 2016

This is *******@yahoo.com Netflix is the worst experience and choose I ever made in me life. An I'm 43 years old. U have too call then for it to work

Date of experience: March 2, 2016
6 reviews
23 helpful votes
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Excellent
March 1, 2016

Great source for streaming, I use it quite regularly.

Date of experience: March 1, 2016
Ireland
5 reviews
34 helpful votes
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Shows I never heard of
February 29, 2016

Ok so I live in Ireland and I only use saorview tv. Sky tv is just too expensive for how little I would be watching. So my 2 brothers and I went together to get the 4 screen Netflix account for 12 a month. It's great. Lots of programmes I had never heard of and in some cases programmes which my jobs had stopped me keeping up with so the convenience of Netflix is amazing. New stuff added each month then to make it better. I love how we have individual profiles so my list is just mine and the KIDS profile is separate so if my cousin's come this profile is there automatically so on our Netflix from the beginning it was one profile plus kids but then we edited and now have our 3 individual profiles plus kids. So they don't have to see what I'm watching and their programmes won't be in my list either. Also there are Netflix original series which won't be seen anywhere else. I'm obsessed with hemlock grove right now. All in all Netflix is a welcome and cheap edition. And also my broadband is unbelievably bad its only 1.7MB and the Netflix works on a smart tv and 2 phones at the same time so don't listen to this "you need at least 2MB". Oh and also don't forget the first month is free, at the beginning you give your card details but you will not be charged until the last day when you will then be charged for the following month but you can cancel before this day and not be charged.

Date of experience: February 29, 2016
New York
10 reviews
26 helpful votes
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May cancel cable forever
February 25, 2016

I really like the Netflix original content. I was disappointed when they tried to split the DVD and streaming sides of their business and raised prices. But eventually got over it because they really provide a lot of value. I hate my cable provider (Time Warner) and spend way too much on it each month. Hopefully I'll have the courage to cut the cord soon with sites like Netflix out there!

Date of experience: February 25, 2016

About the business

Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.


netflix.com
Founded in 1997
Los Gatos, CA, United States
+46