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Illinois
1 review
0 helpful votes
Follow Madilyn B.
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Been using Netflix since as young as I can remember. I cannot believe that the family account I've been on with my mother, father, sister, and brother cannot be shared anymore and my account cannot be used by me all because of Netflixes new rule. I have my own $#*!ing account within the account so I don't see the $#*!ing problem. Netflix is being annoying asf and I can't wait for all the other streaming services (which aren't doing this) to absolutely destroy Netflix in the race of who the general public's favorite is. Because mine definitely isn't them anymore, and I know a lot of ppl feel the same.

Date of experience: June 24, 2023
Australia
4 reviews
15 helpful votes
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Better than Foxtel
November 16, 2017

After being. A Foxtel customer for many yearsI decided that we were paying too much. We were at the shop and saw Fetch Tv which once connected allowed us to access Netflix. What a joy to be able to watch anything and no commercials under categories. I particularly like crime movies or series and documentaries and have had wonderful viewing. For the small price of $13.00 AUD month in comparison to full access to Foxtel at $179.00AUD a month is a no brainer. Yes some of the series are older than what we saw on Foxtel but now we have so much more to view. Will never go back to Foxtel!

Date of experience: November 14, 2017
TT
21 reviews
96 helpful votes
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Español
August 10, 2015

I live in an English speaking country yet Netflix finds its best to provide my country with a Spanish feed. I remember sitting and finally deciding on a movie only to press play and the movie was in Spanish with Spanish subtitles. I was all the way done as the main reason I got rid of my cable company was for the exact same reason.

When I finally contacted a CSR I was told because of some licensing issue with my region and due to the fact that a Spanish company buys the rights, that's the reason we get that particular feed. That was the dumbest thing I ever heard because they just grouped together entirely different countries and nationalities and gave them one product.

I had 4 screens but changed it to 2 and really the only reason I still have Netflix is because I cancelled my cable and I at least get to see The Walking Dead in English. If the language issue is fixed one day that would be awesome, but for now Netflix is a disappointment on my side of the globe.

Date of experience: August 10, 2015
Arizona
1 review
0 helpful votes
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Software is broken
July 3, 2017

Every time I try to browse through videos, after 2-3 videos the selection menu freezes. This happens because netflix decided it was a good idea to preview each selection before making the selection. The result of this has made the selection freeze if you browse through it too quickly. Thus, garbage hacktard software has made the experience of looking for a video to watch unbearable and I have canceled my subscription. Stop releasing new features that break your software and maybe I will resub. I have a problem with crappy software (especially when I have to pay monthly for it).

Date of experience: July 3, 2017
Texas
1 review
1 helpful vote
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Wait and Wait
April 14, 2020

Netflix I think has good service. However I had both streaming and DVD services. I hated the streaming cause there was nothing I was interested in and on the DVD they didn't have the dvd and I was always waiting for one to become available. In my onpinion they do not have the latest movie but pushing old movie which I can get all the old movies from Direct TV. So I cancelled all my service from them and rent the movies I want. Always available when I want them. No waiting.

Date of experience: April 13, 2020
GB
1 review
0 helpful votes
Follow Sarah S.
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Absolutely rediculous - was on basic plan (£6.99) and in November Netflix advertised a £1 increase to that plan, or you could choose a cheaper one - without disclosing that the cheaper plan does NOT WORK on many devices. The basic plan no longer exists, and they are telling me my only option is to choose a more expensive plan (£10.99) - they WON'T refund the difference, despite the fact that they missold their product!

Date of experience: December 16, 2023
North Carolina
1 review
1 helpful vote
Follow Shaikim H.
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Tired of this crap
February 7, 2024

Every year the prices go up, access is becoming more and more limited, I can't even search for most international films, and to top it off I've now been hit with the "Netflix household" crap when now either I drop Netflix or have to pay 2x for him to have it on his phone because somehow the phone is not part of our household. Good reason actually, WE HAVE 2 IPaddresses in my house! But Netflix doesn't care. They just want your money and give no consideration to why you actually need to share accounts. On that same note, it's ridiculous that I can't go to a friends house, log into MY Netflix, and watch something together because Netflix thinks we're stealing. This is like Walmart having security follow you around because you MIGHT steal something. W/e I'm done with Netflix. Easier to just pay Hulu+. Atleast I get the freedom to use what I pay for when I want it.

Date of experience: February 7, 2024
Michigan
1 review
3 helpful votes
Follow Antonio N.
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You will notice almost all new Netflix movies are back buy China. That's how they are getting themselves into China. At other countries expense. Boycott Netflix and their community greed plan!

Date of experience: August 5, 2023
California
11 reviews
25 helpful votes
Follow Bailey G.
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The on TV app is pretty good other than searching. But the browse, which is easy to search won't ler me watch anything because my briwser is supposedly out of date. I can watch 2 1080p YouTube's simultaneously on my computer, it can handle it. But Netflix blocks it! Boo!

Date of experience: September 7, 2019
Missouri
1 review
0 helpful votes
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Buck
May 26, 2016

Not enough good movie on there. Netflix needs to put the blade movies on there. And better scary movies. All they have are stuff that's not scary, and also needs to put all the jeepers creepers on there to. Even the new on that will be coming out. Like goddammit guys why the $#*! can't u put it on the site. I shouldn't have to go throw the DVD by mail bull$#*!... So plz fix this the Netflix world would be better for me.

Date of experience: May 25, 2016
Missouri
1 review
0 helpful votes
Follow Danil W.
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It is a shame that u had to cancel my perfict landing season 2! The show needs to be brought back! It was a good show and you can't let covid19 screw up a good show... It is not to late to continue the show. It is very disappointing... Hope u can bring it back!

Date of experience: December 21, 2022
Washington
4 reviews
14 helpful votes
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Dont bother asking them questions. They do not care what you say. They do not care what you think. They won't answer any questions you have. They will just give you polite platitudes & the run-around. I called, texted, tweeted, facebooked, emailed, & wrote to them to get an answer to a simple yes or no question. They refused. I told them I would cancel my membership if they didn't answer. Apparently they would rather lose a customer than answer a simple question.

Date of experience: May 10, 2015
Missouri
1 review
0 helpful votes
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Aeron from the Philippines was amazing! He deserves a raise!. I'm kinda a dumb blonde, lmao really just ditsy. He was so patient and helped me understand how to manage my devices and walked me through my problem so easily. He was truly great and I appreciate that. English is his second language yet he was able to understand me and I was able to understand him so perfectly. I thank you again Aeron. You're awesome! God bless!

Date of experience: March 6, 2023
Louisiana
1 review
1 helpful vote
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WIFE AND I USE TO ARGUE OVER WHO WAS PAYING NETFLIX. MUCH TO OUR CHAGRIN, WE BOTH WERE. NOT ONLY THAT, THEY WERE CHARGING ME 2-3 TIMES A MONTH. LOOKED INTO ACCOUNT, WIFE'S PAYMENTS WERE THERE BUT NOT MINE. NETFLIX COULD NOT FIND ANOTHER ACCOUNT ASSOCIATED TO ANY OTHER EMAIL OF MINE. THEY THEN SAID I WAS LYING BECAUSE THEY DONT TAKE ACH PAYMENTS.

Date of experience: July 17, 2023
North Carolina
3 reviews
2 helpful votes
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Bye bye Netflix
May 26, 2023

The price of their service wasn't even worth it when sharing was possible, and now it they expect every person to pay the full price. This non-password sharing move was the MOST IDIOTIC move they could choose to make.

I strongly suggest everyone to cancel their subscription and move to better and newer platforms!

Goodbye Netflix.

Date of experience: May 26, 2023
Rhode Island
5 reviews
10 helpful votes
Follow loren T.
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I used to use Netflix all of the time until they began to deliberately block Linux users from using their service. I researched and discovered that the CEO of Netflix also sits on the Board of Directors of Microsoft. So in typical Microsoft cheating style they deliberately block Linux users (and if they could get by with it they would block Apple users as well). Here is the link: http://www.hackingnetflix.com/2007/03/netflix_ceo_ree.html

Date of experience: October 12, 2015
Belgium
3 reviews
0 helpful votes
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The Best Entertainment
January 18, 2021

I use to watch just our ordinary national televison and then my friend recommend me to try Netflix. I must say I was skeptical a bit before I bought a subscription, but now three months later I must say I will never watch any other channel for entertainment other then Netflix.

Date of experience: January 4, 2017
GB
3 reviews
1 helpful vote
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Declining, rapidly
May 19, 2017

They appear to have removed any 'decent' films and replaced with own brand series and a handful of current hollywood trivia. Has amazon taken the lead?

Date of experience: May 19, 2017
Washington
3 reviews
2 helpful votes
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Simply awesome
March 5, 2014

Simply awesome. They may not have everything, but there is plenty for a standard-issue layabout like me and more than a productive member of society could ever take in.

Date of experience: March 5, 2014
Poland
3 reviews
1 helpful vote
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Netflix
August 23, 2018

I'm the biggest Netflix fan. They have the widest range of movies and tv shows to choose from, hands down. I never had any technical issues, either. Keep it up!

Date of experience: August 23, 2018

Overview

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
278
value
277
shipping
113
returns
117
quality
258
+46