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How would you rate Netflix?
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California
2 reviews
1 helpful vote
Follow james d.
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Netflix web page has a live person number to call they will pick up and tell you to call back tomorrow and that they are open 24/7, but just not to help you.

They do forget that its recorded on both ends and will/can be played back for the world to hear.

Date of experience: January 17, 2018
GB
2 reviews
2 helpful votes
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Why the missing sequels?
November 3, 2016

Ok site. Not enough good 4k movies/content and has missing sequels for movies. For example they will have part 1 and part 4 of a movie, or just part 3 of a franchise, this is so pointless. Also the movie selection on the UK site is pretty dry compared to other countries.

The site is cool overall but those things i mentioned are a little annoying.

Date of experience: November 2, 2016
Canada
2 reviews
31 helpful votes
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I like Netflix except for a few things:

1) When I finish watching a movie, it gives me 3 suggestions but only 10 seconds to pick one. There is no way to stop this count-down without losing the suggestions. This is on my PS3 so maybe it's different for people that view Netflix on other systems.

2) No subtitles in many new movies. Even when half the movie is in a language other than English, I can't turn the subtitles on.

Other than that, I love Netflix!

Date of experience: August 19, 2015
Illinois
5 reviews
1 helpful vote
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Love Netflix
November 30, 2015

I don't have cable so I depend on Netflix. There are always great tv shows and movies to watch immediately. Keep your DVD queue filled and they send DVD's right away. Easy to return because the envelope that you receive the DVD in is also used to send it back at no cost to you.

Date of experience: November 30, 2015
New York
19 reviews
18 helpful votes
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Great shows and service
December 17, 2015

Except for their occasional down-time involving maintenance that they don't alert users to, I have a good selection of the shows I enjoy though I hope they'll offer more selections where it concerns older films, such as hulu offers.

Date of experience: December 17, 2015
Virginia
1 review
0 helpful votes
Follow Clare S.
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It's still a streaming service that provides its own TV shows, however, it has low quality, got rid of every show that was known for, locks you out of account after first payment bounce, and charges the same if not more. Get Hulu or HBO max, both perfect together

Date of experience: September 12, 2023
Canada
2 reviews
11 helpful votes
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Netflix is lame
May 10, 2017

I can never get any help from customer service by calling or using chat. They are clueless and can not understand anything you tell them. They will never tell you a feature is not available on their site and instead they waste your time by running around the issue and suggesting meaningless things to do that never resolves the problem. Netflix has no clue which movies you watched and rated and will continue to show you same movies you rated and watched and suggest you watch again (No i'm not talking about MY LIST) and their staff can not comprehend the issue.

Date of experience: May 10, 2017
GB
2 reviews
0 helpful votes
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All-in-one
October 17, 2021

Firstly, I started with a free trial period and watched the most popular serials. But then, I decided to purchase family plan and share it with my family and it was worth it. I am totally satisfied with the service)

Date of experience: October 17, 2021
Ohio
31 reviews
225 helpful votes
Follow Jesse G.
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I have recently become a member of Netflix. With Netflix I have been watching movies instantly online with my xbox 360 and my blu-ray player. This is very nice and a inexpensive method to see movies. They offer a large selection of movies at a reasonable price. Check it out for 1 month free.

Date of experience: September 27, 2010
Michigan
1 review
2 helpful votes
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Not sharing with my kids
December 15, 2023

I have payed for Netflix since it just about started. The only people I shared with was my daughter's. What you charge now and have cut the sharing to close family. I and all my kids have canceled any part of Netflix. You may have gained some people but you lost alot of loyal customers. I honestly hope you keep losing customers now that you just have people that got pushed into getting it because of sharing. Most will probably cancel when they are done with their shows. And now almost everything you see on Netflix you can see somewhere else. To bad after all these years I refuse to support Netflix as well as my entire family.

Date of experience: December 15, 2023
Florida
4 reviews
3 helpful votes
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I have been using Netflix for a little under a year, and I think it's great for their original series and shows. However, my one complaint is that I feel like they try to have newer movies. A lot of the movies I come across I have either never heard of, or they're old.

Date of experience: April 9, 2016
Oklahoma
1 review
0 helpful votes
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My thoughts on your new sharing policy
May 27, 2023

I have been subscribing to Netflex for 17 years. Honestly I don't watch it but a few times a month. Last year Netflix changed the plans and I started paying over $20 per month not that original $7 I started with. I have 2 fire sticks in my house and travel with a third. I was recently stopped during logging into the system and informed that all devices must work within same WiFi address. I called in and was informed that was correct. As a weekly business traveler I enjoy watching my Firestick from the hotels I stay in. Unfortunately Netflex will not be on my Firestick anymore. I am the only person in my household. Only 1 log in a time! Netflix didn't think this through! But on a positive note, I saved $21.64 a month! All my other services are free! Good bye Netflix!

Date of experience: May 27, 2023
California
24 reviews
136 helpful votes
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Netflix is neat
August 6, 2010

Netflix is neat. No late fees, up to 3 DVDs a month, and a numerous selection online to watch instantly. The best part?

If you lose a DVD you obviously have to pay for it, but if you find it within 365 days (Yes a WHOLE freakin year), and mail it back to them, they will refund ALL of the money! How neat! No problems with netflix so far. =]

Date of experience: August 6, 2010
GB
2 reviews
0 helpful votes
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So much to watch!
July 30, 2015

Literally, when it comes to a night time and I'm looking for something to watch, I can never choose because there's literally so much on there. From romance to action to thriller to horror, you have so much choice. Netflix is a great price for what you get and it's great for watching your favourite movies!

Date of experience: July 30, 2015
France
2 reviews
3 helpful votes
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Simply excellent
March 15, 2018

Been with Netflix for a few years now - always been exceptionally good - good variety and I love the way it works across all devices and allows you to download movies and series now - which is great for travelling.

Date of experience: March 14, 2018
Florida
1 review
1 helpful vote
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Bullsh*t
June 4, 2023

I have had Netflix for YEARS. All the sudden it starts logging me out of everything and I cannot log back in. I've reset the password multiple times and still cannot sign in. Nobody in my family can log back in now after being signed out and yet we are still being charged every month even after canceling the account.I'm still waiting on a resolution from customer service from 4 days ago.

Date of experience: June 4, 2023
GB
6 reviews
27 helpful votes
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What's new
April 19, 2015

Having has Netflix for just over a year now I am pretty certain they have added a total of five films (or as it seems) Not a huge selection if you want newish films as the older ones most people have seen previously! I tend to find myself watching films i have seen a dozen times, the only reason i haven't switched to Amazon just yet is for one reason OITNB! I am hooked with the show! (orange is the new black)

Date of experience: April 19, 2015
GB
1 review
3 helpful votes
Follow Alba S.
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Better places out there to watch shows. I don't like how they dictate which shows should be renewed, NOT based on the customer but on what Netflix decides, appalling attitude by changing last minute to not renew a show or to pull out after saying they will renew a good show. Starting to feel scammy, I heard something about it being for data. Netflix does not consider the needs of the customer.

Date of experience: February 6, 2023
New York
3 reviews
12 helpful votes
Follow R S.
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I was one of the people who never "got" netflix until the rising cost of cable got the best of me and I decided to give it a try. I couldn't be more happy with it. It's like having a full video store at your fingertips. We play netflix through our X-box 360 and even with a sub-par internet connection it works amazing. I highly recommend it to everyone looking to cut the cost of there cable/satellite companies

Date of experience: November 10, 2012
Kansas
10 reviews
26 helpful votes
Follow Diana M.
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I have so much fun watching movies on Netflix. They pay attention to what you watch, even let you rate the movies, and recommend what you might like. You just pay less than $9.00 a month and you can watch movies right on your laptop instantly. As many as you want. Way cool. I'm addicted to it. Lol

Date of experience: March 10, 2012

Overview

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
278
value
277
shipping
113
returns
117
quality
258
+46