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NetflixReviews 1,826

2.3

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
282
value
280
shipping
113
returns
118
quality
259

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California
1 review
0 helpful votes
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LIFT
January 13, 2024

Kevin hart is not a protagonist in any way shape or form. Robin was a noble man!😂😂. Indulge in the obvious you're better as a additive😳😳😳😭😭

Date of experience: January 13, 2024
GB
1 review
1 helpful vote
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Customer service Did not help me at all, for the past couple of months money has been taken out of my account. I have disabilities and I didn't know that this amount of money has been taken out of my account. I've explained to the customer service agent they ignored everything that I had to say. There are people using my account as we speak right now I would like someone to please contact me because they're not allowing me to speak to somebody above them this is a well-known company. I am very disappointed with how I'm being treated.

Date of experience: January 8, 2024
Hungary
1 review
0 helpful votes
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Disgusting
January 4, 2024

With this new policy Imma just cancel my whole subscription. It is horrendous. I won't pay double amount for the same experience. Shame on all of you, greedy $#*!s.

Date of experience: January 4, 2024
France
15 reviews
1 helpful vote
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Many advantages
January 3, 2024

Recently binge-watched the last season of Lupin... Thank you netflix for being such a top streaming service. The quality of your Tv serious is beyond the sky, no cap.
By the way, another interesting thing about it, heard of the remake of the GTA trilogy for phones? Having a subscription on Netflix benefits here, too, because you can enjoy this masterpiece on your phone just having it. Download the game and play with the delight! That what i am doing now, starting from GTA 3, of course.

Date of experience: January 2, 2024
Texas
1 review
0 helpful votes
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I have a 35 acre ranch in Texas I have a game room separate from my house so I have two different IP address. Netflix won't let me watch my TV in my game room and my wife watch Netflix in the house because they think we are stealing. They want me to pay more to use two different IP address. Even though the representative told me on the phone is for a single household. I informed her it is a single household. My game room is separate from my house and the internet doesn't reach so I had to have another router out there. I deleted Netflix I won't deal with this I have been a customer for over 20 years. Hulu is the way to go. I will stay loyal to Hulu cause they told me they understand my situation and won't charge me any more.

Date of experience: December 22, 2023
New Jersey
3 reviews
2 helpful votes
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Leaving the world behind
December 21, 2023

This alledged movie has a fair start, no real message and disjointed little vinettes with no real ending or message I can see. Julia Roberts has lowered herself to B movies. The acting is meaningless and I wasted my time when I thought I was being entertained. Clearly Netflix wasted any money they paid for that one

Date of experience: December 21, 2023
Florida
3 reviews
0 helpful votes
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I was a loyal Netflix customer. We started years ago when we got two DVD's a week.
Then we moved and I started seeing two charges on my Mastercard. One at the beginning of the month then another at the end of the month. I thought that perhaps there was a single charge hitting the account early or late. Then I got cancer, the big hairy kind that knocks one out of commission for many months. Once I felt a little better I checked into these charges. I contacted my bank and they suggested canceling one payment and the other would keep Netflix rolling. Then it happened again. This time Discover pulled back my money and canceled the accounts. Immediately Netflix had kicked me off like a bad habit. I called Netflix tonight and it took a full hour to find out they were willing to take more money from me with no thought to the double payments they received for at least 12 months. No discount, no refund. Nothing. With all the streaming networks out there one might think Netflix would at least given me a credit for six months or so but their answer was no. So, I have started my conversation with the world...Buy Hulu, Disney, Max, Amazon Prime. Just to name a few. Spend your hard earned money anywhere but Netflix. They will never see another dime from me. They already stole over $240 from me.

Date of experience: December 19, 2023
Canada
1 review
0 helpful votes
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Netflix sucks now
December 19, 2023

No good movies added. Just foreign movies and shows. How about add some good known English movies. Better options now besides Netflix.

Date of experience: December 19, 2023
Canada
1 review
2 helpful votes
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Truly atrocious. I have been a member for 10 years, am on the premium plan, and they tell me I'm unable to add extra members and I constantly have to do the household verification nonsense. Horrible customer service. Terrible company ethics. ZERO customer responsibility and understanding. I am eager for the day that this company goes bankrupt and your shareholders die an agonizing death alone. You have NO sense of customer loyalty. I will be telling every single person I meet on this planet to get off this appalling service.

Date of experience: December 16, 2023
California
1 review
1 helpful vote
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Horrible service
December 16, 2023

Horrible service. They double billed me for almost a year and actually acknowledged it. They said they could only credit back 1 month and I would have to get my bank to credit the rest. Turns out my bank only credits for the last 60 days. So I lost most of the over payments for the 2nd, unneeded account for the last year. Netflix has the worst customer service.

Date of experience: December 16, 2023
GB
1 review
0 helpful votes
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Absolutely rediculous - was on basic plan (£6.99) and in November Netflix advertised a £1 increase to that plan, or you could choose a cheaper one - without disclosing that the cheaper plan does NOT WORK on many devices. The basic plan no longer exists, and they are telling me my only option is to choose a more expensive plan (£10.99) - they WON'T refund the difference, despite the fact that they missold their product!

Date of experience: December 16, 2023
Michigan
1 review
2 helpful votes
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Not sharing with my kids
December 15, 2023

I have payed for Netflix since it just about started. The only people I shared with was my daughter's. What you charge now and have cut the sharing to close family. I and all my kids have canceled any part of Netflix. You may have gained some people but you lost alot of loyal customers. I honestly hope you keep losing customers now that you just have people that got pushed into getting it because of sharing. Most will probably cancel when they are done with their shows. And now almost everything you see on Netflix you can see somewhere else. To bad after all these years I refuse to support Netflix as well as my entire family.

Date of experience: December 15, 2023
South Africa
1 review
0 helpful votes
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On the positive side the following are excellent:
1. Great documentaries
2. Great International Content
3. The app works great on android
4. The series selection is great.
4. Some stand up comedies are great.

On the negative side:
1. Twice our payment was hacked?
2. Some of the animes shows sexual acts that are not suitable for young viewers.
3. The movies are old and newer ones are rare.
4. On our TV it was basically impossible to watch Netflix

Thank you for reading, hope it assist

Date of experience: December 12, 2023
Canada
2 reviews
1 helpful vote
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Horrible Customer Service
December 11, 2023

Tried to add my Mom as an extra member and I would be paying. When she tried to set it up it asked her for her credit card info and was going to charge her full price for a new membership. Called customer service and I have been on hold an hour and 20 minutes so far. I am not sure if all the call centre employees went home or if this is their normal lack of customer service.

Finding a phone number or an email on their page is impossible. Had to google to find where someone else had shared it.

Unbelievable. At this point I'm in the mood to just cancel my subscription and join a different streaming option. Any suggestions?

Date of experience: December 11, 2023
Missouri
1 review
0 helpful votes
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People that can't afford a 100 dollar month Netflix account join a family member's account then dumb stupid Netflix just kicks u off cause they wanna be cute and slick and kick people off that's some real cheesy crap Netflix I'm not gonna watch Netflix no more

Date of experience: December 10, 2023
Florida
1 review
0 helpful votes
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Ponen películas viejas como estrenos y en las primeras diez, pago más ahora supuestamente para mejorar y me ponen películas que vi hace ańos.

Date of experience: December 7, 2023
Minnesota
1 review
0 helpful votes
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Netflix Best Tv shows
December 7, 2023

Netflix in my opinion has the best tv shows. It has everything you could possibly want on tv. Matter of fact I'm part of my own business that I made with two of my closest friends. I'm an actor and eventually I'm gonna tryout for Netflix's most popular tv shows. So definitely sign up for Netflix. It's the best! I want to add that I'm gonna be starring as the new Avatar for the Nickelodeon tv series. Knowing Netflix it's most likely gonna get the new Avatar series on Netflix when it comes out. I also want to add that I might be the new Miles Morales Spider-Man and like I said before Netflix will probably be looking to get Spider-Man movies on Netflix.

Wassup everyone, I want to say I might be the new Miles Morales Spider-Man. I know there are other people more qualified than me. Then again I’m black/multiracial. I’m in high school and I’m already starting my acting journey.
I’m gonna be the new Avatar party people hope you excited! This is IG speaking by the way lol
Date of experience: December 6, 2023
Missouri
8 reviews
8 helpful votes
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Had Netflix a long time, when my daughter moved out she also was able to watch plus we can watch on 3 TVs. After the huge changes were made, they increased the prices, had major restrictions how many TVs you can watch on in one house. And no longer allow a family member who moved out to watch. They really suck! At least have reasonable prices if you only allow it to be watched on one tv in the same house. No other streaming apps are like this.

Date of experience: November 30, 2023
Colorado
1 review
0 helpful votes
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Responsibility
November 26, 2023

Every month Netflixs is requesting a new email address because they are posting the payments to the wrong account They promise a discount on your next time billing yet they take the full amounts and still post to the wrong account. My kids enjoy the service when they can watch my payment was taken on the 10th of November and turned off on the 22nd of November 12days later they have the most incompetent billing department. And they take no responsibility. Irresponsible unconsiderate company out there I would rather go back to cable then play these games every month. I see why firesticks are so popular wow!

Date of experience: November 26, 2023
Minnesota
2 reviews
1 helpful vote
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Sucks.
November 6, 2023

I have been a Netflix customer for 20 years.
I AM DONE!
WHAT am I paying for?
Terrible selection, non existent customer service & it's WAY TOO EXPENSIVE & NOW THEY WANT MORE!
I'M DONE!

Date of experience: November 6, 2023