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NetflixReviews 1,826

2.3

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
282
value
280
shipping
113
returns
118
quality
259

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Texas
1 review
1 helpful vote
Follow CHARLES M.
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WIFE AND I USE TO ARGUE OVER WHO WAS PAYING NETFLIX. MUCH TO OUR CHAGRIN, WE BOTH WERE. NOT ONLY THAT, THEY WERE CHARGING ME 2-3 TIMES A MONTH. LOOKED INTO ACCOUNT, WIFE'S PAYMENTS WERE THERE BUT NOT MINE. NETFLIX COULD NOT FIND ANOTHER ACCOUNT ASSOCIATED TO ANY OTHER EMAIL OF MINE. THEY THEN SAID I WAS LYING BECAUSE THEY DONT TAKE ACH PAYMENTS.

Date of experience: July 17, 2023
Massachusetts
2 reviews
3 helpful votes
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Netflix is garbage
July 17, 2023

3.75% with almost 1,500 reviews and they called us averagely satisfied... Wow. I call them rip off artists. They started from $9.99 a month and they're up to $30 a month for some regular accounts. Smh two TVs is 15 plus a month... If you all stop paying this garbage they'll stop getting away with this garbage. I got so many other apps to watch shows on and none of them do me the way Netflix does.

Date of experience: July 17, 2023
Michigan
1 review
0 helpful votes
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Connection
July 15, 2023

I don't believe it should b 16 a month for ur service it's poor connection quality. I an others if having movie issues an or connection should have to pay 15 to 16 dollars a month for poor service. Disappointed netflix.

Date of experience: July 15, 2023
Rhode Island
1 review
0 helpful votes
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Add Dragon ball z
July 14, 2023

Good. I would rate it 5 out of 5 stars but Netflix can you please add Dragon ball z? It would be good

Date of experience: July 13, 2023
Australia
1 review
3 helpful votes
Follow David H.
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When you attempt to cancel your subscription, their system does not provide an option to remove your payment method. Instead, they only allow you to cancel your subscription while retaining your card information, resulting in the unauthorized reactivation of your account. To make matters worse, they proceeded to charge my card for six months without my knowledge. Although I acknowledge my negligence in not monitoring my accounts closely, their actions are both illegal and unethical.

Date of experience: July 13, 2023
Florida
2 reviews
3 helpful votes
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I am canceling netflix for several reasons. I have been a customer since the day they started. Today i plan to cancel. As a family that travels often they want us to sign in over and over. Ridiculous!

We have had the same accounts forever! Their shows are limited and boring. Not enough documenties or educational programs. I
Thete is no way to soeak to a suoerviser so employees torture customers. They have no one to limit their power. Netflix you should be what ylu were when you come into play.

Lawyers call me

Date of experience: July 12, 2023
Arizona
1 review
0 helpful votes
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Netflix SUCKS
July 12, 2023

Slow loading a show or movie. Freezes up and kicks you out of THIS app. Not happy at all. Last time I will EVER use Netflix again!

Date of experience: July 12, 2023
Finland
1 review
0 helpful votes
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Bad for coustemers
July 12, 2023

I have 2 diffrent internets in same household and I'm working as seaman so I have many difficulties now bec of the new rules on netflix

Date of experience: July 12, 2023
Georgia
1 review
1 helpful vote
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I Have been with Netflix for past 25 years, and now suddenly they start cutting people off.
I have premium account which i pay 19.99, with for devices then my daughter moved out to her apartment's
So I added her with 7.99 extra charge and now she cant add a profile for her kids 5 year old to watch a darn cartoons, anyways what they saying now is that with that extra charge she can only have one device meaning either the kids can watch cartoon or them watching movies
So who the F*** is the F***kg thief here!?

The darn stocks took a downfall so i guess trying to makeup the difference here.

Date of experience: July 11, 2023
Georgia
1 review
0 helpful votes
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Netflix entire pitch to me 2 years ago was x amount of screens meant y amount of money. Now it's based on location?! What if I own multiple homes? This is a solid factor in my dropping my subscription.

Date of experience: July 11, 2023
Florida
1 review
0 helpful votes
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Netflix just started implementing this Netflix household same internet bs. I'm canceling my account.

Date of experience: July 11, 2023
Arkansas
1 review
1 helpful vote
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Netflix has some of the best content for me personally. But the performance of how slow it gets is ridiculous and how often it occurs. All my other streaming apps work without fail at Half the cost. Peacock, Disney+, Max, Hulu. Even my free ones like verylocal and freevee never need me to unplug my tv. That's what the power button is for. I understand the power button doesn't cut off internal functions. But Netflix is the only app for me that requires this twice a week. Otherwise as i said, great content.

Date of experience: July 8, 2023
Kenya
1 review
0 helpful votes
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Let the straight people breathe and enjoy your movies... Can you guys have a section of movies without gays and lesbianism..

Date of experience: July 7, 2023
New York
1 review
0 helpful votes
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Terrible
July 7, 2023

Netflix keeps raising their prices and I only watch a few shows... but on top of it any TV I watch it on shuts off in the middle of what I'm watching and takes me back to the home screen...

Date of experience: July 7, 2023
Missouri
1 review
0 helpful votes
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Dissatisfied
July 5, 2023

Continually going downhill with limited selections, lag with updating series, and constant log in troubleshooting when traveling

Date of experience: July 5, 2023
Georgia
1 review
0 helpful votes
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Keep trying to charge my acct called was on hold For over 20 minutes and then when I finally got a representative on the phone which was Asian I'm sure in another country she was very rude so they will no longer be taking my money. I've heard that service is changed a lot with Netflix and I believe it it's a shame.

Date of experience: July 5, 2023
California
1 review
0 helpful votes
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New plans bring it from a 4-5 star straight to a 1-2 star service. Don't care what their reasoning is. It is now a $40 service for our immediate family. Would never recommend and hope it makes them crash and burn.

Date of experience: July 5, 2023
Florida
1 review
0 helpful votes
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I'm sorry but I'm not happy I can't keep sharing my subscription with my brother. I don't think each household needs to pay for a service when I'm already paying for two TVs. Does it matter where I'm seeing my shows as long as its viewed on two Tvs. You still get paid. Same household or not I'm still paying for the same amount of tvs. I will probably be canceling my subscription. It may not be worth it any more. Honestly, Netflix doesn't have as great movies as it used to have. It maybe time for a change.

Date of experience: July 3, 2023
GB
1 review
0 helpful votes
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No account sharing
July 1, 2023

Aren't allowed to share an account anymore so now it's an additional £10.99 a month for each user. The whole website is an absolute scam, they don't care at all about their customers nor their writers. They cancel all of their good shows, not worth paying for at all!

Date of experience: July 1, 2023
GB
1 review
0 helpful votes
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I am visually impaired and can only see large flat screen TVs as viewing devices and needed only one device connected to Netflix. BUT when I joined Netflix there was no assistance with choice of account, and I openned a standard a/c. Little did I know, that I should have openned a MUCH cheaper Basic a/c, which allows access to the one device. The Standard package is for multiple devices in the same residence. I had no idea!
I was paying £4 a month too much for 2 1/2 years. When I realised my overpayments, I informed Netflix, they flatly refused any refund (and I only asked for just one years overpayment refund). They gave me just one month credit. BUYER BEWARE, ETHICS HERE MUST SURELY BE QUESTIONABLE.? They showed me no compassion and no apology. A true, 'corporation first' run operation? The manager took a hands off approach.

Date of experience: June 29, 2023