Nespresso

We've been through several coffee machines of Nespresso because they do not last more than two years. Bad designs.

But ordering coffee online with being able to recycle their pods has been great though you have to be careful and watch the recurring unchecked boxes when trying to use their offers for free samples.

Order less than 16 coffee boxes or they'll use the excuse that your samples could not fit into their shipment.

They only do returns on machines, NOT on accessories! I'm now stuck with something I can't use and out $60!

My first Nespresso machine was classy and sturdy. So much so that when my sister came to visit last year in Arizona she ended up buying one! Then it broke. I replaced it with a new machine thinking nothing of it. It's the cherry red one. Since purchasing it, I have had nothing but problems with the pods getting stuck inside the machine, to it blinking red for no reason, oftentimes delaying my ability to get to work on time. They also used to provide free shipping over $36.95 order for pods. Well, that went away along with the good service. I recently bought the Alto Ambrato pod, which did not fit into my machine. There was no message saying "this doesn't fit into the Cherry Red machine." how was I to know. I called Nespresso to tell them what happened and GOT COFFEE SHAMED! That's right, I won't call again- all the dude said was "that's the wrong size pod for that machine" and "we can troubleshoot your issues." Look, I already know how to troubleshoot but why should I have to? I never, ever had this problem with the other machine. If it works don't fix it. That's exactly what they did. They "fixed" something that was working perfectly well. The new machine is downright defective, ok that's all Folks!

I bought my machine (which I now understand is 50/50 if works aka virtuo next).
First one went back on warranty and I recieved a new one a few months later.

I really did enjoy the coffee and made a subscription of about 50-60 cups a month. They wheren't cheap, but it was affordable. Nespresso has now started to increase prices again, and while it may be argued they need more cash to cover their loss with the current price increase, it just makes the product that much closer to unviable.

I've naturally cut down to 20 cups a month and now only buy every third month.
I'm not sure if this cost increase is making them money, but I am having doubts tbh.

I called to get some troubleshooting help with my Virtuo Next. It starts to spin and then shows two short red blinks of light and then just stops…I got hung up on twice.

Their free shipping service is provided by Deliver-It, they consistently lose orders, deliver later than projected and just kind of suck!

We really enjoy our Nespresso machine. We ordered 50 more pods on December 31st and did not receive them until well into January. No idea what took so long, there was no email updates or any word from Nespresso, which is a bit disappointing. Would advise avoiding the season peppermint flavor... unless you like a shot of toothpaste with your coffee

I have enjoyed my lattes from day one. I look forward to them every morning.
I have been a customer for years. Their coffee is expensive. Really expensive.
Their rare deals are a joke. They give you one sleeve if you buy 15?! That's the best you can do for long time customers? I will enjoy this machine until it stops working. I will never buy another. I'm incredibly disappointed in the customer service and the loyalty to return customers. Their machines are expensive already. They can afford to give the consumer a better break on their pods from time to time. Shame on them.

BE AWARE that the virtuoline column shown on their site is not what you realy buy, What you buy is th base of the column which is about 4 inches high, the is the support of your coffee in the box which you insert in three different slot(total 30 coffee capsules)