Joni M.

Easy process. Fingers crossed on quality. A great website experience.

I received my first order with the wrong merchandise. I texted. They don't accept answers to their texts. I emailed multiple times. No response. No correction. Once they have your credit card god help you. I called multiple times. Tonight I got a human and cancelled. I explained again my order had been wrong. No apologies at all. After the call I received a message the order was changed to a different delivery date. They are a nightmare. Do not under any circumstances do business with them. It's going to take threat of legal action to be removed from their list I guess.

I have enjoyed my lattes from day one. I look forward to them every morning.
I have been a customer for years. Their coffee is expensive. Really expensive.
Their rare deals are a joke. They give you one sleeve if you buy 15?! That's the best you can do for long time customers? I will enjoy this machine until it stops working. I will never buy another. I'm incredibly disappointed in the customer service and the loyalty to return customers. Their machines are expensive already. They can afford to give the consumer a better break on their pods from time to time. Shame on them.