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Norwegian Cruise Line has a rating of 1.3 stars from 246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Norwegian Cruise Line most frequently mention customer service, cruise line, and next day problems. Norwegian Cruise Line ranks 44th among Cruises sites.
No positive highlights yet
Our NCL trip was leaving 3 days after we made the final payment. Therefore we did not purchase insurance we were going to get on the cruise no matter what. We did use a travel agency which I will not name just yet, unfortunately the airline contacted us by email 3 hours prior to departure to let us know they canceled our flights. They had almost 20 something hours to still get us to our destination, but we're unable to do this. This meant we had no way to get to the ship. Now I know Airlines delay or change flight Etc but I did not know they could completely cancel 3 hours prior and not get you on another flight. Therefore over $6,000 just on the cruise is completely gone Norwegian will not credit or help us with another Cruise, my agent claims they have spoken to them I also have tried myself but with no luck. The money was saved by family which took a lot of hard work and saving and now the kid and grandkids will not be able to have that experience. Unfortunately without Norwegian Cruise Line offering some type of credit or a similar Cruise the children will not get this opportunity and unfortunately financially it would be many many years from now if that chance becomes available again. Therefore I am just saying please do not go with Norwegian Cruise Lines this has been a devastating blow to the family and it would be horrendous for this to happen to someone else. I am only hoping that my review can help someone avoid this. I will include photos unfortunately Norwegian will not send me the current email with the price of the cruise just the fact that I had a cruise set and I will send this along with this review. Thank you Lisa H
I think it's crazy that due to weather the airlines cancelled our flights, there was no other way to make the ship. Close to $5000 dollars worth, and we can't even get a credit. I would love it if management would do something about this, cause time is to hard to lose all that money. Left a bad taste in my mouth, We're looking forward for this trip Res#53157951
Our NCL trip was leaving 3 days after we made the final payment. Therefore we did not purchase insurance we were going to get on the cruise no matter what. We did use a travel agency which I will not name just yet, unfortunately the airline contacted us by email 3 hours prior to departure to let us know they canceled our flights. They had almost 20 something hours to still get us to our destination, but we're unable to do this. This meant we had no way to get to the ship. Now I know Airlines delay or change flight Etc but I did not know they could completely cancel 3 hours prior and not get you on another flight. Therefore over $6,000 just on the cruise is completely gone Norwegian will not credit or help us with another Cruise, my agent claims they have spoken to them I also have tried myself but with no luck. The money was saved by family which took a lot of hard work and saving and now the kid and grandkids will not be able to have that experience. Unfortunately without Norwegian Cruise Line offering some type of credit or a similar Cruise the children will not get this opportunity and unfortunately financially it would be many many years from now if that chance becomes available again. Therefore I am just saying please do not go with Norwegian Cruise Lines this has been a devastating blow to the family and it would be horrendous for this to happen to someone else. I am only hoping that my review can help someone avoid this. I will include photos unfortunately Norwegian will not send me the current email with the price of the cruise just the fact that I had a cruise set and I will send this along with this review. Thank you Lisa H
If anyone needs a cruise agent look no further than JASON BROWN. He will go out of his way to help with anything and everything. He's knowledgeable courteous and professional and a hell of a great guy. My wife and I wish him the best with his career because he is sincerely dedicated to NCL.
5 time cruising with this company... NO complain. Good prices. Excellent services. Plan to go cruise again just Norwegian Cruise line :) FREE STILE!
We are going to take a cruise in 35 days and I find the website and customer service very helpful.
I got back from bridal party getaway, I didn't think I would like being on a cruise ship even though it seemed like they had a lot of offer. I was way off, I love it! It was so much fun! They food was great and we could eat anytime we wanted, we did as many of the shore excursions as we could. We signed up early for most but we did do a couple on a wimp and we were lucky we got to do them, since they fill up fast. My bf and I shared a room and it was plenty big for us. I'm already planning another cruise for a Thanksgiving getaway. If you have try cruising, give it a go, you might just be surprised, like I was.
Norwegian Cruise Line is my favorite cruise line, and I have found that their website is often the very best place to find deals on their cruises. Don't forget to take advantage of their many discounts which include the AARP discount (code: AARP1) and my personal favorite the last minute deals http://www.ncl.com/specials-and-promotions/last-minute-deals
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Norwegian Cruise Line operates cruise boats throughout the world. The company was started in 1968 and is based in Miami, FL and controls about 8% of the world wide cruise market, as of 2010.
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