Nature Hills Nursery

My name is Marco Aguayo I ordered a lilac shrub and it came well boxed and intact no complaints I put it in an outdoor big planter I can't really give any further information I will give it time to grow and see what happens I would order from them again

I placed an order in April 2019 for 2 pink blooming dogwood trees. Upon delivery, I called to verify planting instructions and followed them exactly. The trees did fine for about 2 weeks and then began to lose their leaves. I called back and was told they may just be in shock and that I should continue to water and they'll re-bloom. After doing so, they never bloomed. I called back in June and after sending pictures, I was told they didn't make it. I was told the trees were out of stock but replacements would be sent. I called back in April 2020 after hearing nothing to be told they are still out of the trees. I was told I cannot get a cash refund, only 50% toward a replacement. I chose 1 tree as a replacement but was then told I cannot have 50% of my full amount paid, only 50% of one original tree! To get the full 50% refund, I would have to order 2 trees which means spending more! I asked to speak to a supervisor but was told that's not possible and the president of the company WOULD NOT budge. This is my first and last experience with this company. I would have accepted the 50% refund amount toward a new purchase, even though I don't agree with the policy. But only allowing a customer 50% refund for each item is ridiculous. This just cost this company at least one customer. A company should be open to compromising and accommodating a customer and never be told they absolutely won't budge. What a horrible way to conduct business.

Bought a lilac tree for a friend instead of flowers for a death in family. The tree arrived healthy and well packaged. They were thrilled to receive it!

I ordered an Amethyst Falls Wisteria tree in a #1container. It was buy one get one free so I received 2. They were to arrive on Friday 7, July but came late afternoon on Saturday. I opened the box but did not remove plants because they were stapled in place and there were too many mosquitoes in the garage. Sunday I saw that the plants did not look healthy and did not look like trees but rooted wisteria branches. In the pictures perhaps you can see the yellow leaves and leaves with holes and black spots. The very last photo is from their web site. It is a fountain wisteria in a #1container. I was told that is a mature tree and I should not have expected that. I was also told that the trees had been sprayed after they were brought out of the field. I was also told this time of year leaves yellow from too much water. I get all that, but I paid $65 + $20 shipping for these overwatered and eaten sticks!
I asked to return them for a full refund. They agreed to give me 60% if I paid to ship them back and if they thought they could be resold, but no guarantees. They should not have been sold to me to start with! So essentially they can send you anything and you have no recourse.
I had used them before. Bought a memorial tree for a friend's dad, tree was a tree. And you may have no problems either. But I'm done with them. Thanks for listening.

Wonderful and very helpful customer service! Easy to work with and site was very friendly. Will order again

The plant was so dried out when I received it. All of the leaves have fallen off. I'm pretty sure it will not make it. I followed all the planting instructions.

We got everything we ordered and it arriived as expected. The tree we bought was nicely packaged and protected. We are excited to see our little tree grow in the years to come!

Very happy with this purchase. The tree arrived healthy and happy. There were no broken branches. It still had leaves and little buds on it. Very pleased with the size and condition of this tree.

I had the worst online experience with this company. I purchased a Hosui pear tree online in Spring 2020. Months later, the company informed me they will not be shipping me my tree because the tree is too fragile and would not survive shipping. They said it could ship out late October/early November. I responded it would not survive the winter I prefer Spring plantings. They responded they would care for the tree in their nursery and ship it out Spring 2021. Spring 2021 arrived. No tree. I called and asked where my tree was. To my chagrin, the company responded the Hosui pear trees were out of stock. I could not believe I paid this company over $150.00 tree, waited an entire year, and received NOTHING! At that point I communicated I wanted a FULL REFUND for a tree I never received. They replied there would be a re-stocking fee. I replied for a tree that was never in stock and available and never shipped? Nature Hills Nursery held my $159+ hostage for a year without interest. They charged me over 50% restocking fee and shipping fee for the "Phantom" tree I NEVER received. Credited me back only $60. Hopefully my credit card company will be able to resolve this matter with this very unscrupulous company.

Nature Hills Nursery is the worst. The have outstanding reviews on Their website and others that I am sure the pay marketing for; but on sites that are unbiased their reviews are dismal. I purchased 2 sets of trees: dwarf lemon and lil gem magnolias( which by the way looks nothing like the previous reviewer's trees). My lemon trees were in need of revival a week after receipt: leaves were yellowing and trees did not look to be 3-5yrs as sold to be. I transplanted them in a cacti citrus soil and bigger pot; and though they are not out of the woods(it's been 2 1/2months) I am hopeful. My lil Gem Magnolias are a different story: arrived distressed and apparently with brown spot disease or fungi. I have treated with a copper solution and will continue every 7 days or so; but I am removing leaves daily and even had to treat my existing red tip photosias because the fungi had spread( though they are fine now). Due to the lack of concern and response from Nature Hills I filed a complaint with the BBB. This got a very cookie cutter response from Nature Hills and no solution. Be warned: don't believe the reviews every where; especially on their website.

We had the best service. The trees came well packaged and healthy. The trees never missed a beat when planted. We are very pleased with NatureHills and will buy everything from them in the future.

I was a little Leary ordering a tree online as I have ordered flowers online before and was very disappointed with the quality of the arrangement when it arrived. I was so pleasantly surprised when I received my kumquat tree from Nature Hill! It was beautiful! So green and healthy looking! It arrived when they said it would and provided me with helpful instructions on how to take care of it. I DEFINATELY WOULD ORDER FROM NATURE HILLS AGAIN!

I would not recommend this company. I've been on their mailing list for sometime but never ordered from them. I placed my first order on May 19,2021. I've regretted the decision to order from them. I ordered a Snowbank Variegated Angel Trumpet. I've received nothing but excuse after excuse for why they've not delivered the plant I ordered. Most recently they misguidedly cited their Weather Policy, for weather in my area. Their weather policy implies weather delays due to weather in the area of the growers where they order their plants. Ironically I received another order from an online nursery this past Friday, July 9th. I will be contacting the BBB to file a complaint. I will also If I don't receive a resolution I'll be contacting the Attorneys General in Nebraska to file a complaint with them. My last response asked for my plant to be shipped this week or provide a refund. If I don't receive either I will contact my Credit Card company and file a fraud complaint. Buyer beware if you choose this company. My order number is *******423 ~ Frank Farley

I purchased two Rose of Sharon bushes and a hydrangea bush. They arrived nicely pack and healthy. They are now bloomi g in my garden and addi g to beautiful flowers.

They charged me $179 for 6 dead plants and refused to take them back. THis company is a scam and you would be better off going almost anywhere else.