Nature Hills NurseryReviews 314

I ordered on 2/11/25 from Nature Hills an Scentimental Floribunda Rose tree for $169 from Lisa. I just got it and it's a DORMANT, DINKY, tiny rose tree. Lisa told me it was going to be 3-4 ft tall. This tree was only 2 and 1/2 ft tall! I feel that I've been shortchanged for the high amount I paid! I bought two different rose trees from her@$209 each and I told her to hold off sending them to me and that I don't want dormant trees! She said that the trees will not be shipped until May 1st to me. If they send me two more dinky trees, I'm going to refuse them and tell them to send them back and it's the last time I order from Nature Hills!

In early Sept I place an order for 4-5 plants. Was told it would be a week to 10 days. After the 10th day i contacted Barry who stated that the weather was to hot to ship so it would be a little while as it gets cooler.
At that time the daytime was in the 80 to 90 degrees. After another 2 weeks which is now September 20 all most a month since ordering. I asked for a delivery estimate, and he could not give me one, just SOON.
I asked to cancel, and he said there is a charge for cancelling 20%. I asked for a store credit, and he said OK. Look for an email with a coupon. 5 days later no coupon called again and funny I got the coupon in 2 days. As it was now October and cooler like 70s daytime 60s night time I used the coupon ordered different plants and was told 7 to 10 days delivery. 12 days later no plants and got the same BS. Weather conditions not right for sending. On October 30 I told them keep the 20% (for what no plants?) Just refund the rest. And was told about 2 weeks to get it put back on my account. What a SCAM. Went online to Lowes and found the same plants I wanted. Ordered them and got delivery in 6 days and all were larger and cheaper. I wonder how many time I'll have to call for my refund. Please save your money and time and look else where.

I ordered trees about a month before the appropriate planting season for my location. I am now at the end of that planting season and the trees still haven't shipped. I have called every week for the past month, they are still unable to provide an estimate on when the trees will ship. I expressed a concern that the trees will likely not have time to establish a root system now before the hard frost in my area and will likely die. However, despite this I have been advised that I will be charged a 20% fee if I cancel, despite purchasing the 1 year warranty. I do not recommend using this nursery.

Wanted a bonanza peach tree. Couldn't find them anywhere. Found it on their website. Bogo sale was going on. The thing is when they do bogo, you can't get one plant. It automatically adds 2 plant.Both arrived without any protection. Still planted them. Both didn't show any growth after a month. Emailed and sent pics, was told to wait. Another 3 months later zero growth.emailed - replied with circumstances happen, you get 50% of plant price. Ok. Since you got on bogo - now you need to order 2 plants more ( they do only item to item replacement) + pay for shipping. Why do they get to decide how we use our 50% of the money?
I think they are doing this as a scam. If you paid for the extra warranty, you get good plants. If you don't pay for that you get subpar plants and you either pay them more and more as they die or people just give up not wanting to give them more money for low quality plants. Win for them both ways.

Placed my order on 06/29/24, it is now 07/28/24 and still nothing. Nothing on an order that was to ship in 7-10 days. Whenever I open a ticket( how you contact them) I get the same response,
Be patient, blah, blah, we'll ship as soon as we can. What a crock. Buyers beware!

Almost purchased 4 hydrangias. Web page indicated BOGO. The website page for the hydrangias indicated BOGO. The checkout page gave no indication of BOGO. Called naturehils.com. Person on phone looked. He found no indication of BOSO. Said the offer probably expired and w I uld not honor the offer. Asked for the supervisor and manager. In both cases he stated they we re out. No one avaliable to listen. I cancelled the order and found a better deal [with didcounts] from another retailer. Watchout.

After several weeks of not receiving my order, I asked to cancel it as it was still in "processing" and I wanted to get plants in the ground. I was told there is a 20% fee for canceling which I still cannot find in any fine print of ordering so it must be well buried. They said they were waiting until it was warmer to ship, which is also not clearly listed anywhere on the description of the product. So I waited another full 2 weeks to receive, well after we were not having any frosts predicted. Just received the dwarf boxwoods today and for $50.00 each they are only just slightly bigger than a can of diet coke. They also arrived with loose bags around the pots so all the dirt was all over the box and none in with the roots. Ugh. So very disappointing. If I could give 0 stars, I would!

Ordered 29 inch Canadian Hemlock. Came in very leggy and not full. Called customer service several days later and was told I only had three days to report this. Otherwise to replace, they would only cover 50% of cost. I was also told they DO have fuller trees. However, no explanation why I was sent one that is clearly not. Was told I would be called by someone higher up. It has been almost 4 days and no call back. There are other incredible nurseries with impeccable customer service.

Wonderful and very helpful customer service! Easy to work with and site was very friendly. Will order again

Ordered a Lambert Cherry tree on 5/4/23. Delivery was delayed several weeks. Upon inquiry, customer service informed me that delivery was delayed because they were waiting on trees to become more established prior to shipment. Tree finally arrived on 6/6/23 in very poor condition. Leaves were completely wilted on arrival. It was potted in very course, poorly moisture retentive media. Cursory exploration of roots revealed poor development. Customer service was contacted again reporting the poor condition of the tree on arrival. I was advised to water the tree by immersing the pot in a bucket water. This resulted in limited improvement of the wilted leaves, but severe wilting recurred within 24 hours. Contacted customer service again and was advised to continue daily immersion watering. When I expressed concern about the longterm viability of the tree, customer service advised it was guaranteed for a year. Thus began many weeks of intensive care involving daily watering with limited improvement. I maintained contact with customer service throughout this period. Eventually, I repotted the tree into a more moisture retentive media. During repotting, it was clear how little healthy root mass the tree actually had. Repotting helped significantly, but it was mid to late July before the tree was healthy enough and able to maintain reasonable enough leaf turgor between waterings that it could be planted in the orchard. Ongoing extra care and watering throughout the growing season produced no visible new growth. Due to its poor condition on arrival and inability to sufficiently establish itself over the summer, the tree died over the winter. I planted a dozen other fruit trees which were healthy on arrival (from other sources) last spring in the same orchard and all are thriving. Upon contacting Nature Hills this spring to report the loss, despite well-documented issues from the start, they are now refusing to reimburse my purchase. They will only offer a 50% credit towards purchase of a new tree and I would have to pay for shipping. Even worse, they don't even have Lambert cherries in stock this season. I've already replaced the Lambert cherry from another nursery and it was half the cost I paid Nature Hills last spring anyway. I have never purchased trees from any other professional organization that didn't replace or refund my purchase immediately upon notification when there was a problem on delivery. Heed this warning and buy elsewhere! Deceitful customer service and warranty policies.

This is the 3rd and 4th time I have used Nature Hills Nursery ever since last year. I've had two landscapers down here in Texas that my Lilacs, Magnolia tree aren't and don't grow here in Texas. Well after a year ago, they are growing and blooming. Someone here also told me Pink Dogwood trees face the same fate. Well, we'll find out as my trust in the quality of Nature Hills Nursery products goes against the thinking of these native Texans!

Everything I ordered was in excellent condition and all are doing well. I would and did recommend Nature Hills to my neighbors and family. I also found shrubs/plants I could not find elsewhere. I especially like native shrubs for the mid atlantic region and will look for more.

The tree was very healthy upon arrival and had a very good season. I followed the instructions for planting and watering and it stayed healthy all summer.

All my orders have been packaged well and ready for planting. Once planted, plants did well. If there were any problems after receiving plants, staff is very supportive and helpful.

We purchased 30 plus trees and plan for more. Products and customer service are above expectations..

I recently ordered two Olive Trees from Nature Hills. Both of them arrived in great shape and thriving in our living room so far.

For the trees I got the price seems rather high. They are about 3/8" and my White bark won't show until they're about 2 inches in diameter so it's gonna be a while. $148 plus $25 shipping.

Looking good. A+ would buy from them again. It came in a fairly fast time.and looks good.thank I will see if they have a sweet maple

They chopped the trees in half, including the branches, straight across the top, to jam them into the box. There were 2 trees in the box, put into the box at opposite ends so that no matter how the box sat, one tree was always going to be upside down. The box was full of dirt and the trees were damaged and broken beyond belief when we got them. Then we called customer service, they were rude, kept interrupting, and insisted the chopped up trees and broken branches were "a healthy pruning". We have 3 acres of land to plant trees on and will be buying them all elsewhere. Absolute waste of money and garbage customer service.