Nature Hills Nursery

I received two plants on June 1 and put them into the ground. I contacted them on June 30 to get have new plants sent and was told that. I could only get a 50% credit toward. New plants and pay my own shipping… they then had the audacity to say it took me 2 months to report the plants as dead… do the math.

There is no warranty on the junk they send, they will not stand behind their products. I was given the run around for six months about a $800 refund, even after they admitted I was correct. Then, just stopped communication. Not sure how they sleep at night

I had to replace arose bush recently due to some extreme heat this summer. I wanted something similar and wow was I ever pleased with the beautiful plant I received from nature hills. It was huge and so healthy. It also came with clear planting instructions (always a plus for this old brain). It has done so well and is just beautiful. I plan on using this site again for sure.

We bought 5 bare root plants and only 1 lived. Fortunately, we had paid the extra money to get the Warranty. However, we found out that we would have to pay a higher rate to ship the replacement plants than their standard shipping. For a replacement order on a credit of $75 we had to pay $30 for shipping! Be careful buying from this company.

I have purchased several trees and they ALWAYS show up fresh and none have ever gone through any "recovery" periods. Its like they were planted in my soil from day one as they are all hardy and start growing immediately and have lovely foliage. Highly recommended.

All my orders have been packaged well and ready for planting. Once planted, plants did well. If there were any problems after receiving plants, staff is very supportive and helpful.

I ordered a catalpa tree from Nature Hills for $100 plus $20 shipping in March and planted it when it arrived. The weather was good and I watered the tree as necessary. The tree never showed a trace of life and was basically never better than a dead stick. I called the company and they said they would send out another for $50 more plus shipping. That doesn't seem like a good deal. Other stores like Santa Fe Gardens and all the local nurseries offer full replacement. I will not buy from Nature again but will shop locally with a reputable company that doesn't just send out dead sticks.

I emailed the merchant to request a refund for the reasons below and they declined. I offered to accept a partial refund (see email below), but they did not reply. I was forced to file a dispute with PayPal.

* The plant arrived damaged
* The plant was loose inside the box and the box showed some damage
* The photo on the website is not an accurate portrayal of the plant received
* It was considerably smaller than what was expected

12/06: "I'm dismayed with your unwillingness to make this right. I'm not happy with the plant, period, for the reasons I've detailed previously. To save us both the aggravations I would consider a partial refund, but would much prefer a return and full refund. If we can't come to an amicable solution by the end of next week I'll return the plant on 12/19 and dispute the charges with PayPal. Please advise."

This has to be the worst plant nursery experience of a lifetime. They sell tiny seedlings for the same price as brick and mortar nurseries sell for established potted plants.

Half of my purchase died within the first year. Adding insult to injury, you have to pay for replacements and shipping! DO NOT BUY FROM THEM

I'm old school, reluctant to trust a company really will do what they say. They did. All the live plants arrived fresh and healthy. I couldn't believe it! I very highly recommend - you won't be disappointed.

I ordered two plants on 6/29/20, did not receive it. I emailed them on 7/16/20 and was told the delay was due to weather condition. Now 9/23/20, I still have not received any plants or the booster that was recommended. And now my credit card requested a refund on my behalf and Nature Hills wants to charge a 10% handling fee when they've done nothing and shipped nothing after three months. Oh and on Nature's website's customer review section the fine print stated "your review may not be posted". So they only post good reviews. If you want true reviews about this company, do not rely on their own website, go to 3rd party review sites.

Very happy with them they are growing very nicely! I would recommend Hills Nursery to anyone who wants to order plants and flowers,also my Jacob's coat rose bush is doing great this is the 3rd season for it

My 1975 Ann magnolia fell over just the other day. Was a sad day til I found this Ann magnolia with this nursery. Great price so I bought one. Can really fast like next day or so. Box was delivered upside down but no problem. The box they use is a great constructed box. Hold plant in place. But they should make box this side up or something. Opened up to one healthy lookin plant. Pot was wrap in plastic bag to hold moisture in and keep soil moist. Custom service was good responded to my question within two days. Answered my question about QR codes on receipt. Now just hope it like it here at My home in southeastern Pennsylvania. Just like my old one that was a good 10 foot tall.